Medical Records Patient Support

LUCKY SIYABONGA MBANJWA

CONTACT PROFESSIONAL SUMMARY

Address: **** ************** ***** ****-********* healthcare professional adept at managing specimens, assisting

Pilotfish Street Alberton Gauteng 1449 with mobility and responding to emergencies. Excellent relationship-building,

prioritisation and time management skills. Certified in Health and Social Care

Phone: +277********

Level 5 Diploma. Compassionate healthcare professional with experience

Email: ***************@*****.*** providing quality patient support. First Aid and CPR trained. To seek and

Date of Birth: 20/10/1989 maintain full-time position that offers professional challenges utilizing

interpersonal skills, excellent time management and problem-solving skills.

Nationality: South African Detail-oriented team player with strong organizational skills. Ability to handle

Permit: Code10/C1 multiple projects simultaneously with a high degree of accuracy. Attentive

Phlebotomist skilled in obtaining blood specimens by performing

LinkedIn: https://www.linkedin.com/in/l

venipunctures and finger sticks. Experienced in monitoring and resolving

uckymbanjwa

orders in electronic medical records. Proactive and helpful to patients and

carers. Diagnose disease causes, symptoms and likely progression based on

patient histories, examinations and diagnostic testing. Diligent about

SKILLS addressing every need with conscientious and detail-oriented approach.

Offering 10+ years of medical experience and passion for helping patients

• Aggressive behaviour management

improve health and wellness.

• CPR certified

• Patient confidentiality

• Health education

• Venepuncture WORK HISTORY

• Infection Prevention and Control

Healthcare worker/Phlebotomist, 02/2013 to Current

• Recording data

• Specimen collection and analysis National Health Laboratory Service(Charlotte Maxeke Johannesburg

• Measuring vital statistics Academic Hospital) - Johannesburg, Gauteng

• Medical records management • Maintained strict confidentiality of information regarding patients.

• Attention to Detail • Optimised patient satisfaction through compassionate, considered care and

• Tact and sensitivity communication.

• Personal care assistance • Worked professionally with caregiving teams and hospital departments to

• Social care maintain continuity of care.

• Used outstanding communication and interpersonal skills to build positive

relationships with clients for exceptional satisfaction ratings.

• Maintained confidentiality and compliance standards for optimised patient

care.

• Performed bleeding time tests and entered results into patient charts.

• Communicated with physicians and associates to facilitate daily workflows.

• Protected patients by following infection control, sharps disposal and bio-

hazardous waste disposal procedures.

• Delivered compassionate care and education to reduce patient fear and

anxiety.

• Spoke with patients to gather information for lab records.

• Practised in accordance with internal guidelines, SOPs and clinical study

protocols to mitigate risks.

Sales and Merchandiser, 07/2011 to 01/2013

Nestle/Smollan - Boksburg, Gauteng

• Analysed sales to identify top-performing products.

• Processed and priced new items to optimise customer interest.

• Improved displays and installed POS tailored to individual store features.

.

• Developed and implemented sales strategies to maximise profits.

• Used product recommendation tools to upsell goods and increase orders.

• Coordinated in-store displays according to promotional plans outlined by

vendors.

Assistant Teacher, 09/2010 to 11/2010

Adult Education Centre - Pongola, KwaZulu-Natal

• Reported on students' progress, achievements and behaviour.

• Worked with teachers to uphold behaviour management policies.

• Supported students with various learning difficulties to understand key

concepts in core subjects.

• Increased meaningful class participation by proactively motivating students.

• Fostered trusted rapport with students when working 1:1 and in small

groups.

EDUCATION

Diploma of Higher Education: Health and Social Care Level 5 Diploma,

04/2023

Academy for Health & Fitness - London, England

A-Levels: First aid level 3, 07/2022

Institute of Emergency First Aiders - Germiston, Gauteng South Africa

A-Levels: ECG Interpretation level 1, 06/2022

Claassen & Claassen Training - Pretoria, Gauteng South Africa

NVQ Level 4: Phlebotomy, 02/2013

Charlotte Maxeke Johannesburg Academic Hospital - Johannesburg,

Gauteng

High School diploma/Grade12: Science, 01/2009

Pongola High School - Pongola KwaZulu-Natal, KwaZulu-Natal South

Africa

.

Contact this candidate