Business Analyst Technical Specialist
Resume:
PROFILE
Sr. Data Analyst
Sr. Technical Business Analyst
CONTACT
******.*****@*****.***
CERTIFICATIONS
Gen AI Certified (Generative AI) Certified in Aug 2024 Emerging Leadership Certified in March 2022
Business Analyst Certified in March 2018
SAFe Agilist Certified in July 2015
SCRUM Master Certified in June 2014
Value Innovation Certified in 2010
SKILLS
Data Reporting – Cognos Reporting
Business Intelligence – BI
SQL Server /SQL Queriers
DocuSign
Data Modeling & Data Mapping
JIRA
Service Now/ALM
Microsoft – ADO
Project Management
Strong Communication & Leadership
ACHIEVEMENTS
Recognized as Lead Business Analysis
Recognized as solution providing Consultant
MUJEEB ADHAM
Professional in Data Analysis & Business Analysis (Technical) EXPERIENCE
1) NTT Data Inc, Client: Tokio Marine North America (TMNA – Services) – Bala Cynwyd, PENNSYLVANIA
Duration: September 2017 to Till Date
2) NTT Data Inc, Client: State Farm Insurance – Bloomington, ILLINOIS
Duration: September 2012 to September 2017
3) iGATE Technologies, Client: State Farm Insurance Bloomington, ILLINOIS
Duration: September 2007 to August 2012
EDUCATION
Bachelor of Engineering in Computer Science
Maharaja Prithvi Engineering College
Anna University
CGPA: 75.80%
(First Class with Distinction)
Profile – Sr. Data Analyst & Sr. Business Analyst - Technical
About 17 years of IT experience in the complete spectrum of systems and application development cycle, including Business requirement gathering, Data Mining, System design, Application development, enhancement, deployment, maintenance, and support using .NET, JAVA, and Guidewire Hosted Applications.
Analyze client’s business requirements and processes through document analysis, workshops, and workflow analysis.
Analyze Claim Data using Advanced analytical& statistical techniques from different databases and other Data warehouse sources to optimize and improve commercial business strategies - Claims
ADO – Create User Stories, Epic, Bugs, defects for Data fix and Standard Release Tickets
Create Requirement document and communicate with business for Guidewire Billing Center
Experience in enabling Electronic Signature through DocuSign Application for internal department consumers like Agents Contracts, Purchasing, Creative Services, Human Resources and Access Agreements
Coordinate with Business stakeholder and Product owners to gather Requirements and Refine Backlog
Capable of extracting data from various database tables using SQL and develop features for analysis, including performing feature engineering. Experienced in developing both machine learning and descriptive algorithms models
Develop SQL Queries for Business Reports and create SQL Scripts for Data Extraction in Claims Processing.
Understand and document the complexity and dependencies between multiple teams and platforms
Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and with Project team
Create Functional Test Cases and User Acceptance Test cases from requirements gathered.
Translate stakeholder requirements into different tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams.
Experience in researching DocuSign capabilities and publishing White papers for the capabilities
Reporting Analyst activities that involve Publish Business Reports for Leadership utilizing Qlik VIEW
Professional Experience
NTT Data Inc, Client: Tokio Marine North America (TMNA – Services) – Bala Cynwyd, PENNSYLVANIA Role: Senior. Data Analyst & Senior Technical - Business Analyst - Duration: September 2017 to Till Date Project Experience
1) Access PHLY Processing System (APPS)
2) Actuarial DEV Support (ADS) & Cognos Reporting
3) SPIRE – Guidewire Claims - Billing Center - APPS Billing Instructions Responsibilities
Manage requirements through the project lifecycle by establishing and maintaining agreements between business area and project team, incorporated feedback and obtained business area sign off
Create workflow diagrams and conduct Stake holders’ meetings to review the flow with the Project planning team
Build the foundation for the development effort by capturing the business context - problem, current state, desired future state, objectives, business needs and impacted user groups
Create SQL Queries for Claims Business to run the Claims Reporting & Claim Processing
ADO – Create User Stories, Epic, Bugs, defects for Data fix and Standard Release Tickets
Coordinate with ETL Informatica team to utilize the stored procs developed and then generate files for Vendors. Create ETL Informatica workflows for Data and File Extraction
Provide a Walkthrough session for business area, Development team and QA team to show case the various capabilities that APPS-Billing Instruction offers
Ensure that quality business analysis standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies, and deliverables within the project deadline
Extracting Claim Data from various database tables using SQL and develop features for analysis, including performing feature engineering. Experienced in developing both machine learning and descriptive algorithms models
Review test plans and test cases in ALM tool for usability testing to verify whether all the user requirements were catered to by the application.
Analyze Claim Data using Advanced analytical & statistical techniques from different databases and other Data warehouse sources to optimize and improve commercial business strategies – Claims
Take ownership of assigned processes and systems, i.e., responsible for setting up new analytical tools and dashboards together with service manager
Support standardization and cross-functional collaboration across Brand & Sales Finance teams within the area of responsibility
Intervene as a Business Intelligence BA in all project phases to define systems scope and objectives for implementing systems that achieve business goals, devises more optimal systems and processes.
Communicate and coordinate interactions between IT, the business users, and customers regarding systems and Application changes
Collaborates with key business stakeholders in developing and maintaining technology roadmap
Provide reporting analysis design assistance to production support teams
Communicate and coordinate interactions between IT, the business users, and customers regarding systems changes
Interact with IT management regarding work assignments and status
Documented Business requirements in Business Requirements document (BRD) for Property & Casualty - Personal and Commercial insurance lines: Workers’ compensation, Homeowners, General Liability.
Actively participated in JAD sessions for overcoming project issues relating to data processing, user interface, and downstream system interactions.
Performed complex SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
Worked with Guidewire Billing Center integration requirement with Docs and Forms, Billing Center, Customer Data Hub, Risk Report, Portfolio management and Defining mapping rules .
Conducted controlled brainstorming sessions with project focus groups and documented business requirements with wireframes and mockups to explain in detail the business implications and impacts.
Obtained Guidewire -Data requirements, identified data sources, determined the content of data fields, and created Data Mapping Documents and performed Data Extraction using SQL queries.
Responsible for preparing Business Requirement Document (BRD), Functional Requirement Document (FRD) and then translating into functional specifications and test plans
Assisted in the development of project definitions, project scope, cost/benefit and risk analysis, work plans, daily and weekly progress reports, and presentations.
Provided process improvement initiatives to promote efficiency within Application processing, underwriting, closing, and meeting Service Level agreements.
Assisting QA team in creating test cases and running through requirements for Development cycle
Assisted in documenting User Manual and facilitate UAT for testing AQS and Rapidsure Policies and provide follow up to resolve the issues.
Extensive knowledge in Preparing release notes for Enhancement and Data fix Releases.
Involved in Interview process for recruiting new Business Analyst and Data Analyst for Account.
Mentor the newly joined BA’s and DA’s. Monitor the workflow. Review the deliverables. NTT Data Inc, Client: State Farm Insurance – Bloomington, ILLINOIS Role: Senior Business Analyst & Technical Team Leader - Duration: September 2012 to September 2017 Project Experience
1) Electronic Signature Via DocuSign
2) DC9 – Technical Platform – Build Open-Source tools 3) External Reporting – EPLI Conversion
Responsibilities
Engage with business area for Engagement process that delivers the Document of Understanding
(DOU) between business Area and eSignature Vendor.
Manage requirements through the project lifecycle by establishing and maintaining agreements between business area and the project team, incorporated feedback, obtained business area sign off
Use Visio to create workflow diagrams and conduct Stake holders’ meetings to review the flow with the Project planning team
Build the foundation for the development effort by capturing the business context - problem, current state, desired future state, objectives, business needs and impacted user groups
Develop a Demo session for business area and show case the various capabilities eSignature offers
Ensure that quality business analysis standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies, and deliverables within project deadline.
Present burn down charts to demonstrate the work left and to calculate the velocity of the project.
Review test plans and test the final application for usability testing to verify whether all the user requirements were catered to by the application.
JIRA – Create Bug, Stories, Epic and track Backlog Tickets
Generate eSignature Reports from ‘Reports’ available in the application and publish the reports by Qlik View Reporting tool
Interact with the Subject Matter Experts (SMEs) and Stakeholders to get a better understanding of client business processes and gather business requirements using requirements workshops, business process descriptions and JAD sessions and actively worked on documenting the same.
Understands and provides technical interpretation of solution components to business functionality
Analyze existing business functionality and defines the functional requirements
Create use case document(s) to represent critical functionality to be implemented during the release
Conduct requirements Lync Working sessions with key business stakeholders.
Develop a roadmap that reconciles the requirements of the business partners and the constraints the project is facing from either a technical or resources perspective
Meet with the project discipline leads such as security analyst, business analyst, communication analyst, installation specialties and holding meetings to resolve competing priorities
Understanding the implications of new issues, risks and dependencies and make corresponding changes to Release plan and Data fix plan
Review Risk/dependencies and phased implementations/iterations focusing on legislative, financial, and business issues also taking in account other project initiatives that could impact implementation dates
Develop and document Implementation Test Plan and Test Summary
Responsible for creating the implementation test environment and supporting all implementation testing including defect resolution
Develop and document procedures to implement to production, including but not be limited to implementation to production schedule, detailed checkout procedures, back out plans and creating task for successful implementation
Responsible for compliance/final recommendation (Change Agent) of change records.
Identify issues with the environment and take proactive steps with the concerned group to resolve.
Mentoring the offshore team that has team strength of 14 Techs, Provide technical Solutions to them. Conduct Weekly status Meetings.
Co – ordinate with counterpart to generate tasks for offshore and interact with client for the Requirements and Design phases
Participated in discussions with architects, business analysts and user group to define business needs and architect new and modified enterprise services.
Coordinated with other team business analysts to prepare the design and deployment diagrams for Enhancement and Support Projects.
Prepared program specification documents as per the high-level design
Creating DMS Screen for Business Partners. The Screens has option to Add, Edit, replace and Delete
Developed and reviewed source code in COBOL, PLI, CICS, DB2, JCL, VSAM, and DB2 Stored Procs
Creating TEST JCL in VMIPLEX environment and Production JCL for all the Regions, verify the syntax with JOBSCAN Tool. Fix the errors reported by JOBSCAN
Creating the Message queues to communicate with the IMS Programs
Requirements and Analysis: Interacting with the client to discuss the requirements of the project, clarify any queries regarding the functionality.
Involved in Unit Testing of DMS screens using IMSMENU
Design Creation and Coding (IMS DB and DC, COBOL, EPLI, REXX)
Used BMC Products like BMCUNLOAD, QUIESE, STROBE, BMC Image Copy Performance Monitoring. iGATE Technologies, Client: State Farm Insurance – Bloomington, ILLINOIS Role: Technical - Business Analyst & Technical Team Leader - Duration: September 2007 to August 2012 Project Experience
1) Electronic Signature Via DocuSign
2) External Reporting – EPLI Conversion
Responsibilities
Engage with business area for Engagement process that delivers the Document of Understanding
(DOU) between business Area and eSignature Vendor.
Provide DocuSign Solutions to Insurance Agents and Customers
Assisting the developers/QA in run through the requirements for Build of functionalities/creating Test Strategies and Test plans to provide a head start in Smoke Test after Each Build. Education
Degree Branch Year of
Passing
Name of the College /
Institute
Name of the
University
Percentage /
cgpa / Grade
Bachelor of
Engineering in
Computer Science
Computer
Science
2006 Maharaja Prithvi
Engineering College
Anna
University
75.80%
(First Class
with
Distinction)
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