Data Entry Customer Service

MICHAEL CASTANEDA

**** * ***** ***

GLENDORA, CA 91741

**************@*****.***

909-***-****

OBJECTIVE My objective is using my past experience to assist my future employer with his/her business.

SKILLS &

ABILITIES

Microsoft Excel, Microsoft Word, Power Point, Data Entry, Customer Service, Cashiering, Credit and Collection, NSF check transaction and correspondence,10 key, typing, ECIS Utility software, office management, bilingual (Spanish)

EXPERIENCE Pasadena Water & Power: 100 North Garfield Ave Pasadena CA, 91101. Employed since October 17, 1988 and currently retired as of September 2, 2020 with the position of Customer Services Specialist. My positions consist as a Lead Person at Municipal Services managing up to six employees. All City Management Services: 10440 Pioneer Blvd Suite 5, Santa Fe Springs, CA 90670. Employed from April 2022 to present with my position of Adult School Crossing Guard. My position consists of safety cross children and parents/adults to both school and home. EDUCATION Mt. San Antonio College: 1100 N. Grand Ave., Walnut, CA 91789 Attending from September 1983 to June 1986. Major in Music and minor in Law Enforcement.

COMMUNICATION As a Lead Person in Municipal Service, I trained new employees and assisted seasoned employees regarding any new updated policies. I compiled data and materials for incoming employees within Credit and Collections functions.