Customer Service Social Media

PROFILE SUMMARY

A customer service professional with 9 years of experience looking to continue creating a positive impact via an administrative role that supports growth opportunities and community engagement.

Management Model: Influential and Direct

Management Characteristics: Direct, Inspirational, Interactive

Management Style: Action, Enthusiasm, Collaboration

Leadership priorities: Accuracy, Results, Challenge

Motivated by: Efficient planning, Team-playing, and excellent customer/client service

CORE STRENGTHS

Embraces Differences and Values Diversity, Equity, and Inclusion (DEI)

Good Social Media Management (Instagram, Facebook, LinkedIn, and TikTok)

Collaborative Relationship Builder

Adaptability

Exceptional Verbal and Written Communication

Problem-Solver

Attentive, Proactive, and Organized Planner

Agile Independent and Cooperative Learning

Word Processing (Microsoft and Google)

Enthusiastic and Positive Attitude

Fluent in English and French

Composure in Stressful Environments

PROFESSIONAL EXPERIENCE

Data Entry/Administrative assistance Bozzuto Management (Washington, DC)

July 2021-Present

Sustains a consistently excellent and professional level of customer service through relationship building, resident engagement strategies and planning, staff training, administrative diligence, and quality control to foster a meaningful community and support tenant satisfaction.

Maintained details and organized storage system and ensured all data entries were correctly completed and accurate.

Ensure the accuracy and consistency of data by verifying and cross-referencing information from various sources.

Courteously and accurately answers and responds to resident inquiries in person and by phone.

Schedules appointments and maintains monthly calendars for staff members.

Keep a record of hard copies of Invoices, inventory checklists, and other financial documents.

Prepares internal communications, such as memos, emails, reports of any maintenance activities, and other building maintenance correspondences.

Creates and maintains data and filing systems, both electronic and physical.

Provide administrative assistance to various departments or teams within the organization.

Provides updates on training status and critical customer engagements to company leadership.

Works collaboratively with manager and leadership to make recommendations and carry out decisions that increase efficiency and nurture a healthy work environment.

Acts as communication liaison between administrators and support personnel to ensure smooth daily operations.

Manages projects and tasks independently and provides daily task management to others.

Executive Event Coordinator Bozzuto Management (Signature, Reston, VA)

2018-2021

Provided a consistently high level of customer service by developing meaningful client relationships, completing administrative tasks promptly, and ensuring the effective execution of assigned responsibilities. Meet objectives and provide memorable for attendees.

Managed the event budgets, tracked expenses, and ensured events stayed within budgetary constraints.

Enthusiastically developed and coordinated 8-9 events monthly with the community vendors.

Adeptly worked with 1200 residents to solve issues and create positive solutions to any inquiry by the company’s standards.

Post-event evaluation to assess the success of the events, gather feedback, and identify areas for improvement.

Enters project information data (i.e. project status updates, schedule updates, cash flow forecasts) and project documentation into project management technology tools (software applications, web-based tools, job cost accounting tools).

Provided essential and creative customized information about neighborhood businesses and city attractions.

Coordinates and schedules meetings and communication plan(s) regarding projects among team and/or client. Coordinates and obtains vendor quotations for processing. Coordinates change orders, change directives (CD), and contemplative change notices (CCN) with consultants and vendors.

Handling unexpected issues and challenges that may arise.

Successfully fulfilled all daily administrative duties as needed.

CUSTOMER SERVICE ADVOCATE Swissport Assistance Living (Virginia)

2017–2019

Outstanding Customer Service Advocate in healthcare plays a crucial role in enhancing the overall patient experience and ensuring that patients feel supported, informed, and valued throughout their healthcare journey. Involves serving as a liaison between the customer and the company, advocating for the customer's interests and working to resolve any issues they may encounter.

Provides general support and coordination services for the department including but not limited to answering telephone calls, taking messages, letters, and correspondence, researching information, and assisting in solving problems.

Analyze situations and find practical and efficient solutions to meet customer needs and expectations.

Reject a claim when the claim does not meet formatting requirements or contains an error in medical coding. Rejected medical claims can be resubmitted for payment once the errors have been corrected.

Possess a solid understanding of healthcare services, medical terminology, and the healthcare system to effectively assist patients.

Adhere to the Health Insurance Portability and Accountability Act (HIPAA) regulations to ensure the confidentiality and security of patient information.

Collaborate with other departments to resolve complex customer issues.

EDUCATION

Bachelor’s Degree, Stratford University, 2021-Pursuing

Associate of Business, Montgomery College, graduated in 2015

IT Network Administrator Certification, Montgomery College, 2011-2017 Associate of Business Administration, University Omar MBogo, 2008-2011

REFERENCES

Gladys Hamilton Relationship: Supervisor Business: Swissport Telephone: 571-***-**** Email: *********@*****.**.**

Darryle Ndafina Relationship: Manager Business: Bozzuto Telephone: 240-***-****

Email: **********@*****.***

Marina Nombo Relationship: Colleague Business: Bozzuto Telephone: 202-***-****

Email: ******.*****@*******.***

Contact this candidate