Account Manager Customer Service

Cynthia Sparks

***** ********* **, ****** ******, FL • 813-***-**** • *********@*****.*** •

linkedin.com/in/cindy-sparks-1512661b9

Customer Service- Tampa, FL (Virtual)

Customer centric -- upbeat and friendly providing excellent customer experience. Experienced collecting confidential information in an accurate manner. Skilled at learning new systems easily. Excellent written and verbal skills. High satisfaction survey scores. Lapse in employment due to illness. WORK EXPERIENCE

Chase/Paymentech • Tampa, FL • 10/2021 - 01/2022

Senior Account Manager

Talus Pay • Tampa, FL • 02/2021 - 09/2021

Payments Industry Consultant

Wells Fargo Bank • 06/2014 - 10/2019

SR Account Manager

EDUCATION

AA Degree in Business

University of South Florida • Tampa, Florida

BS Degree in Marketing

Florida International University • Miami, Florida

CERTIFICATIONS

215 Health Life and Annuities License

SKILLS

Communication Skills, Internet Explorer, LinkedIn, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, negotiation skills, Presentation Skills, Salesforce, Skype, Social Media, WebEx, Zoom Managed portfolio of 25 national merchant accounts such as Farmers Insurance, Nationwide, AIG, Match.com, Angi's List.

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Responsible for account maintenance by responding in a timely manner to multiple authorized merchant contacts or the three assigned bankers service requests.

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Responsibilities included prospecting businesses to educate them on the newest point of sale and inventory software programs that enabled the business to be more efficient.

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Generated appointments with merchant accounts that would be conducted in person, on-line, via Zoom, Teams identifying merchant needs and pain points.

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Serviced a portfolio of forty Wholesale merchant accounts processing between $5MM and $80MM in annual credit card processing volume.

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Successfully executed Wells Fargo Roadmap that included conducting annual financial audits, payment processing reviews, and securing updated financials, contract renewals, pricing requests. Assisted banking team in upselling merchants to adopt the WFPG using transaction analytics.

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