Customer Service Warehouse Operations
Resume:
MUHAMMED ASHARAF
Dubai investment park
Contact: 050-*******
Email: ******************@*****.***
Personal Objective
A dynamic leader with a successful record of managing diverse warehouse. To further my professional career with an executive level management position in a world class company. Seek to diversify my skills and knowledge in the larger industry as a part of organization.
Profile Expertise
Personal Management Skills
Manpower Leadership and Training Skills
Organizational Skills
Warehouse Management
Planning and Goal Setting
Accountability
Flexibility and Adaptability
Time Management
Personal Ethics
Positive Attitude to Personal Health and Stress Management
Employment History
Position: Operation Manager (Logistics & Warehouse) Duration: 2021 to Present
Company: MARCOLO FURNITURE TRADING LLC
Company Industry: HOME FURNITURE & INDUSTRIAL PRODUCTS Location: DUBAI INVESTMENT PARK, DUBAI
Department: LOGISTICS/WAREHOUSE & OPERATIONS
Key Duties and Responsibilities:
To ensure the smooth running of all aspects of Company warehouse operations, This includes inventory, purchasing, installations, fixing and warehouse activity flow.
All aspects of inventory control to ensuring systems and procedures are in place to maintain stock accuracy
Warehouse Management includes maintain highest safety & hygiene standards in the warehouse & warehouse space management.
Procuring all required inventories from approved supplies & posting it in the system.
Preparing GRN for all the import shipments.
Maintain relationships with subcontractors to support services and ensure the best possible solution at the best possible price.
Drive and build a customer service mindset in the team and processes and ensure customer complaints are addressed immediately with accurate tracking, recording and follow ups
Provide optimum efficient deployment of staff and skills within the warehouse and logistics function with guidance and support to all members of the team
Provide sales teams with information on warehouse supplies, inventory and quantities including product knowledge to enhance sales efforts
Maintain good working relationships with employees and management promoting a culture of equality and diversity within the workplace
Accountable for the security of all Operation department workplace areas
Drive a results-oriented, high-performance warehouse operations department
Provide effective day to day operational management of the warehouse and logistics teams including undertaking various operational duties such as moving and handling inventory
Improve productivity by implementing improved and consistent processes, planning and performance management
Ensure the safe receipt, storage, retrieval and timely dispatch of all products
Maintain an ERP system that will meet the current and future needs of the Company
Provide all necessary training to appropriate warehouse employees on how to use and maintain the system
Prepare and submit required reports and documents, and complete administration duties in a timely and accurate manner
Ensure productivity targets are met and demonstrate effective managerial and leadership skills optimizing the cost effectiveness of warehouse activities
Employment History
Position: Logistics/Warehouse & Customer Service Manager Duration: 2016 to 2021
Company: DANUBE GROUP OF COMPANY FZCO
Company Industry: HOME FURNITURE BUILDING MATERIALS, LOGISTICS Location: GATE NO. 4, JEBEL ALI FREEZONE, DUBAI
Department: LOGISTICS/WAREHOUSE DEPARTMENT
Job Description:
Strategically oversee and manage Logistics, warehouse, Transportation and Customer service in compliance with company’s policies and vision.
Initiate, coordinate and enforce optional operational policies and purchases.
Liaise and negotiate with suppliers, manufactures, retailers and consumers.
Adhere to all warehousing, handling and shipping, legislation requirements.
Keep track of quality, quantity, stock levels delivery times, transport cost and efficiency.
Maintain standards of health and safety, hygiene and security.
Plan work, assign tasks appropriately and appraise results.
Meet cost, productivity, accuracy and time lines targets.
Receive feedback and monitor the quality of services provides.
Handling complaints and queries (from customers and staff)
Providing help and advice to customers using your organization’s products or services.
Analyzing statistics or other data to determine the level of customer service your organization is providing.
Leading or supervising a team of customer service staff.
Investigating and solving customer’s problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
Communicating courteously with customers by telephone, email, letter and face-to-face.
Helping to build good customer relations.
Set reasonable customer satisfaction goals and works with the team to meet them on a consistent basis.
Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service.
Authorizing refunds or other forms of compensation to customers. Position: WAREHOUSE MANAGER
Duration: 2009 TO 2016
Company: UNITED GROUP – UNITED FURNITURE
Company Industry: HOME FURNITURE & INTERIORS
Location: SHEIKH ZAYED ROAD, DUBAI
Department: WAREHOUSE & LOGISTICS DEPARTMENT
Job Description:
Oversee the majority of all the warehouse transactions, deliveries, distributions and operations.
Maintain physical condition of warehouse by planning and implementing new design layouts.
Controls inventory levels by conducting physical counts; reconciling with data storage system.
Stores product by designating storage areas; adjusting storage areas according to production and shipping requirements; updating location database.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Completes warehouse operational requirements by scheduling and assigning employees following up on work results.
Maintains warehouse staff by recruiting, selecting, orienting.
Maintains warehouse staff job results by coaching, counseling and disciplining employees planning monitoring and appraising job results.
Documents actions by completing forms, reports, logs and records; maintaining databases.
Liaising with customers, suppliers, other departments and transport companies.
Responding to and dealing with customer communication by email and telephone.
Organizing the recruitment and training of staff, as well as monitoring staff performance and progress.
Motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded.
Producing regular reports and statistics on a daily, weekly and monthly basis.
Manage stock control and reconcile with data storage system.
Visiting customers to monitor the quality of service they are receiving.
Maintaining standards of health and safety, hygiene and security in the work environment.
Overseeing the planned maintenance of vehicles, machinery and equipment.
Briefing team leaders on the issues for that particular day.
Maintain appropriate inventory levels, stock rotation and minimize product of loss control.
Responsible for personnel decisions within the warehouse department.
Education Attainment
Highest Education: BACHELOR DEGREE
Education Field: Business Administration
Course: BBA (Bachelor of Business Administration)
School/University: UNIVERSITY OF CALICUT
Location: KERALA, INDIA
Education Level: DIPLOMA ATTAINED
Education Field: Fire & Safety
Course: DIPLOMA IN FIRE AND SAFETY ENGINEERING
School/University: NIFE ENGINEERING
Location: KERALA, INDIA
Operational Skills
PUBLIC RELATIONS
SYSTEM TRAINING SKILLS
PEOPLE/MANPOWER TRAINING
WAREHOUSE INVENTORY MANAGEMENT
BUSINESS MANAGEMENT
Training & Seminar
Other training and seminars are available upon request.
Personal Information
Age: 40
Date of Birth: January 24, 1984
Gender: Male
Civil Status: Married
Passport no: M9449340
Visa status: Employment Residence Visa
Nationality: Indian
Language: English, Arabic, Hindi, Urdu, Malayalam, Tamil UAE Driving License: Issued by RTA
Information and References
Available upon request
I hereby certify that all the above details and information mentioned are true and correct through the best of my knowledge and beliefs.
MUHAMMED ASHARAF
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