Customer Service Team Members

Location:

Brunswick, GA

Posted:

December 09, 2024

Contact this candidate

Resume:

Kristina Brown

Brunswick, GA *****

********.******@******.***

+1-912-***-****

Professional Summary

Hello! My name is Kristina brown. I’m looking for a career not just a job. Somewhere I can continue to grow as an employee and an individual. I am a very positive, friendly, approachable person. I work hard and learn fast and I have excellent time management skills I have 25 years customer service experience and I always make sure the customer comes first so that people want to come back time and time again. Work Experience

Server

Ole Times Country Buffet-Burnsville, MN

March 2024 to Present

• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings

• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

• Provided recommendations on menu items based on customer preferences and dietary restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Adhered to all food safety regulations to ensure the health and well-being of customers

• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service

• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items

• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services

• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail

• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency

• Trained new staff members on restaurant procedures, menu items, and customer service standards

• Collaborated with team members to create a positive work environment focused on delivering excellent customer service

Bar Manager/Bartender

Wee pub Brunswick-Brunswick, GA

February 2022 to Present

Made drinks and served food expo, prep work, opening and closing duties. Cash handling and management of restaurant. I take care of liquor inventory as well as food inventory and orders. supervise employees and handled all discrepancies or problems between staff or customers manage profit and loss paperwork. Advertise management and handling new hires. conduct interviews I started at the bottom so I can basically run everything there is to run

• Led a team of XX employees, providing guidance and support to ensure efficient operations

• Developed and implemented strategies to improve productivity and streamline processes

• Managed daily operations, including scheduling, inventory management, and customer service

• Achieved XX% increase in sales through effective staff training and motivation

• Implemented cost-saving measures that resulted in XX% reduction in expenses

• Collaborated with cross-functional teams to develop and execute marketing campaigns

• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs

• Maintained high standards of quality control to ensure customer satisfaction

• Negotiated contracts with vendors to secure favorable pricing terms

• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities

• Analyzed market trends and competitor activities to identify potential risks or opportunities for the business

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Provided ongoing coaching and mentoring to team members, supporting their professional development

• Resolved customer complaints or issues promptly while maintaining a positive brand image

• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

• Managed multiple projects simultaneously within established timelines

• Identified areas for process improvement through data analysis

• Increased customer satisfaction scores by XX% through implementation of new service protocols

• Streamlined inventory management system resulting in XX% reduction in stockouts

• Cultivated strategic partnerships with suppliers resulting in XX% cost savings Banquet Server

Sea Palms Resort-Saint Simons Island, GA

January 2022 to March 2022

Set up and tear down serve and bartender roles

• Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience

• Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment

• Collaborated with the kitchen staff to ensure timely delivery of food and beverages to banquet tables

• Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy

• Maintained cleanliness and organization of banquet areas before, during, and after events

• Assisted in the coordination of event logistics, such as guest seating plans and menu selections

• Responded promptly to guest requests or concerns, resolving issues in a professional manner

• Followed all safety protocols and guidelines when handling food items and operating equipment

• Worked closely with the event planner or coordinator to ensure seamless execution of banquets from start to finish

• Adhered to company policies regarding dress code, grooming standards, punctuality, and attendance

• Served an average of XX guests per shift with high levels of customer satisfaction based on feedback surveys

• Achieved XX% increase in positive customer reviews for banquet services through attentive service delivery

• Consistently exceeded sales targets by upselling menu items resulting in an average increase in revenue by XX%

• Collaborated with the culinary team on menu planning for special dietary requirements or preferences

• Trained new banquet servers on proper serving techniques and company procedures

• Implemented efficient inventory management system for beverage supplies resulting in reduced waste by XX%

• Coordinated with vendors for rental equipment needs ensuring availability for each event

• Assisted in organizing large-scale banquets accommodating over XX guests

• Demonstrated excellent time management skills by efficiently serving multiple courses to large groups