Project Manager Management

Toni’a J. Alexander

Missouri City, Texas ***** • Phone 251-***-**** • Email *****.*********@*****.*** Summary

A seasoned Program/Project Manager, Business Analyst and Project Controls Lead with 20 + years of extensive knowledge of CPM scheduling, cost control, change management, risk management, and life cycle costing. Project Management Consultant for Financial Services, Mobility, Oil and Gas, Petrochemical and Power Projects. Recognized for leadership, communications, and interpersonal skills while managing the accountability for resolving all project level, cross- functional, partnership issues and escalations. PMBOK Project Management Professional (PMP). Top-notch track record and experience with multiple large full-scale, full life cycle implementations, managing both functional and technical teams while assisting other production support groups to achieve corporate goals.

Agile Project Manager SDLC Project/Program Manager Waterfall Project Management

Release Management

End User Deployment

Scrum Master

Order to Cash (OTC)

Sox Significant Systems/Audit

Procure to Pay (PTP)

Stakeholder Engagement

Scope Management

Contractor Management

Quality Assurance & Control

Org Change Management/OCM

Budget Management

Professional Experience

PROCOM Services US, Irving, TX 04/21 – PRESENT

Technical Project Manager Consultant

Lead Citibank Technical Project Manager (TPM) responsible for managing the lifecycle for a complex cross functional book of work with long-term positive impact for a major for Financial Services Client. Lead Controls Transformation and Consent Order projects in a global, dynamic environment while effectively supervising the activity of the technical project team of developers, analysts, and testers. Deliver complex technical projects within the agreed scope budget and timelines in collaboration with cross functional teams. Create project plans while identifying critical milestones and tracking progress using project metrics. Partner with technical teams to understand project requirements while providing guidance and support to ensure project deliverables and exceed quality standards. Communicate the progress of technical and non-technical risks to stakeholders to help improve their decision-making Technologies used: MS Excel, PowerPoint, MS Project, SharePoint, JIRA, Confluence, TEAMS, ServiceNow, Planview, TDP, PRISM, SQL server, Tableau, JAVA Microservices, Clarity.Net, Angular, CSS, HTML5, Architecture Review Tool (ART), Project Tracking System (PTS), Payments POD, Wires, Manager’s Control Assessment (MCA) Standards and Procedures, Digital Monitoring Utility (DMT/DMU), Information Management and Technology Governance, Architecture Center CTI IDEAS

Other responsibilities include:

• Manage technical components of Financial Services IT projects for Controls and Automation Data Analytics

(CADA)

• Coordinate activities of the project team while identifying the necessary resources while developing the project delivery timeline

• Verify and track team adherence to control and risk implementations as well as standards and process changes

• Work closely with Project Sponsor and Technical Information Security Officer (TISO) with SDLC compliance

• Support the governance for regulatory reporting processes while leading Controls Automation and Controls Transformation activities

• Create all SDLC Artifacts including Project Plan, Agile Scope Document, Permit to Design (P2D), and Permit to Build (P2B)

• Provide critical success criteria input for key performance indicators

• Identify scope and impact of project risks and issues while raising and tracking issues through resolution

• Budget planning and management including resource planning and resource allocations in the Project Tracking System (PTS)

• Support investment planning by creating new work requests and team sizing documents to capture unified submission IDs, investment requests IDs and SW Cap classifications

• Create the project milestones and help to identify the approved business process taxonomy Missouri City, Texas 77459 • Phone 251-***-**** • Email *****.*********@*****.***

• Lead Data Mapping and Data Source implementations for Retail, Monitoring and Controls Automation clients as well as internal clients according to Manager’s Control Assessment (MCA) governance while leading all Operational Risk Management (ORM) and monitoring Key Operational Risks (KOR) of each deliverable

• Assess risks when business decisions are made to help safeguard client assets by driving compliance with applicable laws, rules and regulations while adhering industry standards

• Support weekly CAP review sessions to ensure accurate reporting in compliance with the Operational Risk Management (ORM) policies and standards

• Work closely with development teams to build and launch new products, features and programs

• Define and organize the Controls and Automation programs while outlining tenets, analyzing data to help drive performance improvements, and oversee resource allocations for all stages of execution (from ideation to delivery)

• Act as scrum master for our team while owning the planning, standups, demos, retrospectives and the execution of delivery sprints including backlog grooming.

• Responsible for domain mapping, pulling metrics using Tableau, requirements gathering, and capacity planning

• Manage the successful delivery of customer financial services solutions for the internal business development teams that include chart of accounts and the chart field configuration process for purchasing, e-procurement, grants, contracts, general ledger, commitment control, account payables, account receivables/billing (Order-to-Cash), Asset Management/Inventory and Production Support

• Remove blockers and identify the path forward in challenging situations while monitoring and minimizing technical debt

• Understand regulatory service level agreements (SLA) and how our systems are performing in relation to them while ensuring production defects/breaches are reported and root cause identified for timely resolution

AT&T Mobility, Atlanta, GA and Houston, TX 06/19 – 04/21 Lead Project Manager Consultant

Lead IT Project Manager for AT&T Mobility Project Implementations c/o Accenture applying ITUP and SAFe methodology. Responsible for managing multiple projects concurrently for the Payments and Billing Application teams, leading all project tasks in a matrix environment. Responsible for the successful delivery of Alternate Payment Projects for AutoPay Recurring, ApplePay, GooglePay, SamsungPay, PayPal and Venmo while managing Vendor relations for Cricket, Apple, PayPal, and Venmo as the Lead Vendor PM resource. Provide management support to multiple organizations and groups while applying strong stakeholder management skills. Resource onboarding and managing several remote and dispersed project team resources. I was asked to return to this client after a request from the leadership of this business unit which I have supported in the past.

Technologies used: Planview, MS Project, JIRA Align, TDP, PRISM, SQL server, Tableau, JAVA Microservices, Clarity.Net, Angular, CSS, HTML5

Other responsibilities include:

• Managing projects following the AT&T System Development Life Cycle (“SDLC”) and AT&T’s Standard Software Development Methodology

• Managing the Cricket Alternate Payments Projects for AutoPay Recurring and PayPal/Venmo

• Completing and maintaining AT&T Primary Repository of Information Management System (“PRISM”) artifacts, status and Project schedules, and managing Change Requests (“CRs”) through the Change Control process

• Tracking and monitoring change requests and scope changes through AT&T’s Change Management Process

• Creating the schedule, managing and tracking rollouts of new products, systems, and enhancements

• Developing and coordinating the project plan according to timelines

• Managing and tracking the project budgets to include actuals to estimates

• Managing project to include protecting the timelines and negotiating scope with the business/AT&T account management to confirm agreement of Business Requirements (“BRs”) and Functional Requirements and Design (“FRDs”) early in the Project lifecycle

• Maintaining and communicating Project issues and risk log while driving all mitigation plans

• Managing all phases of the mitigation plan and advising AT&T Technology Development leadership appropriately if any issues could impact schedule or budget Missouri City, Texas 77459 • Phone 251-***-**** • Email *****.*********@*****.***

• Led the installation, configuration and support of both Genesys and Cisco framework components per Vendor/Client specifications

• Manage timely identification, logging, resolution and escalation of issues

• Documenting and performing formal turn-over to AT&T’s Production Support Team (“PST”) and channel support organizations

• Provide regular documented project updates to AT&T TD and business stakeholders

• Confirming the communication plan is understood and outlined at the beginning of the Project

• Facilitating Project level status calls with AT&T and Vendor Client stakeholders

• Led the Organizational Change Management (OCM) coordination and communication planning efforts across multiple business units to include call center management system updates

• Escalate as required to help facilitate resolution of critical issues and visibility to AT&T leadership

• Managing enhancement projects for AT&T's Payments and Collections applications by delivering desired business outcomes and/or service commitments through effective planning and execution

• Managing the delivery effort including change, demand and support of operations management within schedule, cost, quality, effort and SLAs

• Identifying and effectively managing milestones and dependencies across multiple stakeholders ensuring clear accountability and shared understanding of impact

• Managing issues and risks of the assigned projects while managing project budgets including Capital expenditures (CapEx), Operating Expenses (OpEx), and project expense allocations A. Henry Group, Houston, TX 05/12 – 04/21

Lead IT Project Manager Consultant for The City of Houston Lead IT Project Manager for Consultant onboarding to support several Ad-Hoc Project Implementations for The City of Houston. I have supported several City departments over the span of 9 + years, Human Resources, Airports, Permitting Department, Public Works, General Services Department, Houston First, Houston Department of Health and Human Services (HDHHS), and HITS IT Department. The roles have included; Senior Business Process and Change Management Analyst, Deputy Senior IT Project Manager, Cybersecurity Information Program Consultant and Lead IT Telecommunication PM Consultant. All of the efforts map to Major Information Resource Projects (MIRP) under the information resource umbrella to support the City of Houston Capital Improvement Goals. Other responsibilities include:

• Information and Cybersecurity Program Consultant for the following Projects: o RSAM Configuration/Maintenance & Security Policy Development for HITS/PWE/ and City of Houston’s HAS Department relating to information technology cyber security. o Bit9 Implementation Support and “First Five Critical Controls” Assessment for City of Houston Airport

(HAS) Department

o Led Bit9 Implementation Support and Security Controls Risk Assessment for Public Works Department

(PWE)

• Senior Business Process Analyst (BPA) and Change Management Analyst (CMA) for the General Services Department of the City of Houston. Primarily responsible for performing the initial process mapping, and change management matrix. An operating procedures manual was developed to showcase these results.

• PM responsible for managing IT implementation projects for the City of Houston IT Department

• Coordination of the formal on-boarding for the Service Now change, incident, release and configuration management solution and driving all needed project tasks while managing all phases of the implementation

• Responsible for the evaluating impacted departments while assigning resources and managing scope and project related changes

• Responsible for implementing and tracking project changes while monitoring project estimates per the approved SOW

• Lead PM for the SharkPro Project Server Project to implement Project Server 2010 for The City of Houston IT Department as the project and portfolio management solution for both the hosted and on-premise needs

• Work directly with executive leadership to adhere to CIO requirements for project collaboration, release and iteration planning and issue tracking

• Responsible for managing the project and WBS for proper integration into the CMPM (resource management tool)

Missouri City, Texas 77459 • Phone 251-***-**** • Email *****.*********@*****.***

• Additional responsibilities included the support and management needed for planning, development and implementation of large information systems for the City of Houston

• Manage systems projects from inception and project definition to implementation and post-implementation analysis and planning including post go-live support tasks.

• Required to oversee and evaluate vendor management tasks for all professional services and vendor resource duties as well as procurement of hardware, software and communications systems and services

• Responsible for managing the project budget and budget true-ups while participating with the evaluation teams to establish project governance surrounding the required best practice

• Lead Project manager for the implementation of the City of Houston’s SharePoint site Citypointe

• Lead Project manager for the City of Houston’s ServiceNow project to streamline and automate interdepartmental processes

• Business Process and Change Management Analyst and Senior IT Project Management Support for City of Houston IT and General Services Departments

• Senior Change Management Analyst for City of Houston Human Resources Department Primarily responsible for performing all Organizational Change Management and Communications planning for the SAP HCM ESS/MSS Project

• HMIS tool Client Track Project and coordination for the licensing for the Client Management Project a $34 million dollar initiative. I led the effort for the HDHHS projects with high priority to avoid jeopardy to City requirements. I also provided dedicated Project Management the 1115 Waiver Process Project where I put an auditing process in place (tracking milestones and measures) that directly impacted the payment at each decision gate. I led the coordination for BPA and Change Management needs as well as the following: Program Support/Project Management/Project Scheduling and audit support and preparation for Sarbanes Oxley

(SOX) significant systems

• Deputy Project Manager for the City of Houston Permitting Department Web Portal Redesign & Permitting Wizard Project

• Lead Project Manager for the Houston First Policies and Procedures Documentation (PPD) Project Hashmap Inc. Katy, TX 10/18 – 12/19

Lead IT Project Manager Consultant

Lead IT Project Manager for the Hashmap PMO supporting Big Data, Information Technology, and Client Services Implementations for the Hashmap PMO. Responsible for managing all project level deliverables and status reporting for the JAVA Application Development and Test Teams for the Hashmap Tempus Petro Oil and Gas Domain Solution Proof of Concept, The Devon Energy Datamere Project and the Schlumberger DrillOps Town Drill Project. Key responsibilities were to lead the coordination and completion of projects within the information technology department while overseeing all aspects of project while monitoring and summarizing the progress of project. Technologies used: Planview, MS Project, JIRA Align, Snowflake, WaffleBoard, GITHUB, Open Source, SQL server, Tableau, JAVA, Clarity, .Net, WITSML, HTML5

Other responsibilities include:

• Manage the planning, execution, monitoring and reporting of Application Development tasks while working with client personnel to prioritize project deliverables

• Develop project plans, schedules and milestones to help coordinate with all stakeholders

• Provide needed project reporting while tracking issues and resolution, and escalations as needed

• Coordinate the setup, management and hosting of Client, Standup, and Steering Committee meetings.

• Plan and schedule project deliverables, goals and milestones for all assigned projects

• Document plans and schedules using reporting and archiving tools

• Manage project budget true-ups and forecasting for resource allocations and utilization reporting for client invoicing

• Deliver recurring status reports while hosting weekly status meetings

• Client facing reporting and tracking of all issues through closure

• Manage the mitigation and accurate reporting of all issues and risks through to closure

• Manage the issues backlog and sprint planning for project repository (Waffle/GitHub)

• Manage all project level artifacts in the designated archiving system for traceability and quality auditing where necessary

Missouri City, Texas 77459 • Phone 251-***-**** • Email *****.*********@*****.***

• Manage the migration of the legacy PBX systems to the Cisco Call Manager voice over IP solution for ONG client

• Help project stakeholders understand the change management implications across multiple business units while collaborating with the project team members to ensure alignment on key functional project deliverables

• Build and maintains working relationships with team members, vendors, and other departments involved in the project

• Prepare reports for upper management regarding status of project and associated issues, risks and jeopardies

• Provide management support to several projects lending stakeholder management support.

• Resource onboarding and managing several remote and dispersed project team resources and expense and timesheet approvals utilizing the Zoniac and Expensify tools. AT&T Mobility, Atlanta, GA and Houston, TX 11/15 – 10/18 Project Manager Consultant

Lead IT Project Manager for AT&T Mobility Project Implementations c/o Experis ManPower Group and Accenture applying ITUP methodology. Responsible for managing multiple projects concurrently and leading all project tasks in a matrix environment. Provide management support to multiple organizations and groups while applying strong stakeholder management skills. Resource onboarding and managing several remote and dispersed project team resources.

Technologies used: Planview, MS Project, JIRA Align, TDP, PRISM, SQL server, Tableau, JAVA Microservices, Clarity, .Net, Angular, CSS, HTML5

Other responsibilities include:

• Senior Project Manager for several Sales Express (SE) and Sales Service Delivery Framework (SSDF) impacted projects

• Manage the coordination of technology development and configuration teams which include all related business and Change Management activities relating to data migration, training and communication

• Mange change readiness assessments and strategy development communications to support leadership alignment efforts

• Work with the application teams to confirm the documentation is reviewed, approved and archived for SOX and QC auditing purposes

• Lead Project Manager for the Wi-Fi and Sales Express Integration Enhancement that provided more sellers the ability to identify, propose, and close contract opportunities significantly faster, resulting in the scalability of the number of Wi-Fi sales, number of Wi-Fi hotspot and increased revenue

• Manage Stakeholder engagement for business readiness

• Oracle and Quality Center (GC) for testing

• Change Implementation Manager responsible for organizing and communicating all post go-live issues, systems and required process changes

• Manage the mitigation and accurate reporting of all issues and risks through to closure

• Coordinate the Seven Area Risk Assessment (SARA) program to evaluate Mobility SDLC projects in order to prevent material adverse revenue/billing and customer impacts through the timely identification and mitigation of risk in the following seven functional business areas: Revenue Assurance, Fraud, Tax, Revenue Accounting, Privacy, Sox Revenue & Billing Process, and Security

• Coordinate the readiness check surveys and meeting facilitation to support workforce transition

• ATT Enterprise Project Manager and Product Management Support

• Developed training materials and trained the trainers/SMEs using both classroom in person and online training methods

• Managed Web Development for multiple applications (.NET, XML, ASP, Java, C++)

• Web services, e-CRM, Sales, Ordering, and Service Delivery. (AOTS Ticketing System) enhancements

• 30 – 40 Applications/System with teams consisting of 50+ resources

• Managed Multiple Web-Services, Databases, Servers, and Systems

• Management of Application Interface Designs, High Level Designs, and Application Detail Designs

• Conduct Weekly Status Meetings

• Escalate Issues to Management and Executive Leadership Missouri City, Texas 77459 • Phone 251-***-**** • Email *****.*********@*****.***

• Schedule and Conduct Requirements Review sessions

• Track and Monitor Defect Remediation through closure

• Lead Project Manager for Product Catalog microServices (mS) effort which is the target state system of record for product catalog definitions

• Led Product Catalog mS / Common Product Catalog (CPC) mS effort to provide reference data mapping to Sales and Billing applications using Universal Biller codes. Products impacted by Product Service Offering Catalog (PSOC) Pricing are AVPN, ADI, BVOIP, and ABN Express

• Lead Project Manager for microService (mS) projects that leverage mS to accelerate price changes by bypassing Product Service Offering Catalog (PSOC) pricing translation between Sales and Billing apps in order to reduce cycle time

• Helped to Streamline and automate rate change hand off between CPC and Sales apps

• Manage all Project Financials and Estimate revisions to ensure needed adjustments based on the assumptions from the previous estimate, volume, size, complexity of Change Requests (CRs) and schedule changes that may occur due to moved release, delayed interim milestone, etc.

• Manage the Budget Review and Approval for all resource onboarding via FUSE, FTP and ARC systems A. Henry Group, Atlanta, GA and Houston, TX 06/10 – 11/15 Experis ManPower Group Project Manager Consultant for AT&T Mobility c/o Accenture Lead IT Telecommunication PM for mobility, television and cable implementations applying ITUP methodology Responsible for eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems while managing multiple projects concurrently. Responsible for leading all project tasks in a matrix environment thus providing management support to multiple organizations and groups. Applied strong stakeholder management skill while managing several remote and dispersed project team resources. Technologies used: Planview, MS Project, JIRA Align, TDP, PRISM, SQL server, Tableau, JAVA Microservices, Clarity, .Net, Angular, CSS, HTML5

Other responsibilities include:

• Developed detailed functional design for New Mobility Services while working with cross-functional teams to document, design, and implement business requirements

• Managed the design and implementation of the solution enhancements while documenting new business requirements

• Responsible for driving the delivery of IT initiatives which have dependencies across multiple internal IT Software development projects

• Managed the Industry Standard Framework

• Managed Web Development, Java (J2EE) (JAR Files), XML, SQL. MS Access

• Managed Requirements Gathering, Production Support Planning, Change & Configuration Management

• Developed Scope Planning, Create Project Charters, Create MSP project plans (WBS), and Managed UAT, Regression and performance testing

• Managed UAT coordination efforts for testing including End to End and Regression testing and Defect management and tracking through closure

• Provide input for production related issues while acting as the Lead PM and liaison between IT and internal/external business stake holders to help translate business objectives to clearly define new solution requirements

• Managed all software application and network dependency mapping, traceability matrix, and site planning

• Conducted Weekly Status Meetings while escalating Issues to Management and Executive Leadership as needed

• Scheduled and facilitated Requirements Review sessions and documentation review, approval, and baseline

• Tracked and Monitor Issues /Risks and Defect Remediation through closure

• Managed all change management deliverables to include change readiness assessments, strategy development, change plan creation/execution, business readiness, communications, leadership alignment, stakeholder engagement, meeting facilitation and workforce transition

• Managed the review, approval, and certification of project artifacts (BRD/SRD/TRM/RR) at the appropriate project phase decision gate

• Led requirements gathering sessions to develop use cases and ensure clarification of business requirement while performing gap analysis between goals and existing procedures (or current solution environment) Missouri City, Texas 77459 • Phone 251-***-**** • Email *****.*********@*****.***

• Developed training materials and trained the trainers/SMEs using both classroom in person and online training methods

• Managed the review and approval for baseline of the ATO Integrated Solution (AIS) in support of the Solution Architect in order to document the project’s end-to-end solution and to establish and budget the level of effort required by impacted applications to support the project

• Managed artifacts for accurate mapping and traceability in the required repository to include the project lifecycle management software solution (PRISM) and TD Platform (TDP) in order to establish an End User or End System perspective in User Story format that notes the Acceptance Criteria required in order for the EPICs/Feature to be Accepted and deployed correctly A. HENRY GROUP, Atlanta, GA 12/09 – 06/10

Senior IT Project Manager Consultant for Southern Company IT Project Manager eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems while coordinating, leading, and performing the entire suite of IT PMO activities for several large utilities projects including disaster recovery implementations during the Gulf Coast Clean Up Oil and Gas Project as a result of the British Petroleum (BP) Oil spill. Vendor Project Manager responsible for project controls, project estimating and budgeting, planning, scheduling, and managing the Work Breakdown structure Technologies used: MS Project, Verint/Avaya WFO, CIS, PeopleSoft Other responsibilities include:

• Manage the technical and administrative control of the project in accordance with company authorized project objectives, schedule and commercial targets

• Responsible for the management and coordination of major projects, which include creating and archiving the Business Requirements Documentation (BRD), Systems Requirements Documentation (SRD), all associated use cases, stakeholder review record, and managing the Requirements Traceability Matrix (RTM) in the appropriate repository

• Lead PM responsible for the organizational change control management solution and the creation of the program/ project schedule to organize and prioritize work in a project using MS Project 2010 and MP Project Server tools

• Organization Change Management (OCM) Lead responsible for corporate/strategic messaging and communications

• Infrastructure support lead for data migration effort at customer premise MATRIX RESOURCES, Atlanta, GA 1/06- 12/09

Senior IT Project Manager Consultant for AT&T Mobility Lead project manager responsible for communicating complex issues, verifying that tasks are completed, validating stakeholder and production readiness, and communicating testing and project implementation (Go Live) status and managing process waivers for SOX compliance while managing several projects over multiple releases for all ITUP phases. Responsible for leading the change Management process and design and develop Communication Plan while assessing the project impacts and dependencies while Detecting and managing the diagnoses and reporting related events Technologies used: Planview, MS Project, JIRA Align, TDP, PRISM, SQL server, Tableau, JAVA Microservices, Clarity, .Net, Angular, CSS, HTML5

Other responsibilities include:

• Development of the project charter and interview business owners to gather and document business requirements

• Conduct and analyzes business and information technology processes and prepares essential groundwork by documenting and driving business solutions thus providing comprehensive Business Process Analysis

(BPA) in order to improve consistency and efficiencies within the IT organization

• Applied project/program management experience for strategic planning of full-scale IT Project Management PM/BA support and while utilizing in-house prototyping tool, Quality Center

• Manage the Retail PMO applications, Generic Credit Card Server, OASYS, PDC, Phoenix, System X, IVR, and OPUS, Oracle, POS.com, AP/AR procure-to-pay for enterprise solutions

• Responsible for driving the delivery of IT initiatives which have dependencies across multiple internal IT Software development projects

• Managed the Industry Standard Framework

Missouri City, Texas 77459 • Phone 251-***-**** • Email *****.*********@*****.***

• Managed Web Development deliverables and assigned development resources for Java (J2EE) (

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