Customer Service Administrative Support

**** ***** *, **********, **, ***** • ***********@*****.*** •

845-***-****

CHRISTINA LOPEZ-RIVERA

PROFESSIONAL SUMMARY

Receptionist with a solid background in customer service and administrative support, proficient in Microsoft Office and legal research. Demonstrates exceptional skills in managing patient interactions, enhancing communication efficiency, and maintaining documentation accuracy. Committed to leveraging strong troubleshooting and scheduling abilities to improve operational workflows in dynamic environments.

EMPLOYMENT HISTORY

RECEPTIONIST Nov 2022 - Aug 2023

Aston Carter (Middletown Medical) Middletown NY

LEGAL ASSISTANT Apr 2022 - Nov 2022

Sobo & Sobo, LLP Middletown NY

ADMINISTRATIVE ASSISTANT Nov 2020 - Mar 2021

Fedex Ground Montgomery NY

CALL CENTER REPRESENTATIVE Mar 2020 - Oct 2020

Spectrum Middletown NY

EDUCATION

MACY HONORS PROGRAM 2011 - 2015

DeWitt Clinton High School Bronx, NY

LIBERAL ARTS 2015 - 2017

Borough of Manhattan Community College New York, NY SKILLS

Microsoft Office(Experienced), Customer Service (Experienced), Reception (Experienced), Complaint Handling, Cash Handling (Experienced), Troubleshooting (Experienced), Diagnosing, Administrative Support, Legal Research, Document Management, Scheduling (Experienced), Insurance Verification. LANGUAGES

English (Native).

Efficiently managed patient check-in/out, enhancing satisfaction and operational flow. Streamlined communication by handling calls, boosting efficiency. Prepared prescriptions, ensuring timely access to medication. Scheduled appointments to facilitate smooth patient care. Achieved 95% accuracy in insurance forms, minimizing errors. Supported legal team, enhancing office efficiency and client communication. Coordinated with clients and agencies, streamlining case information retrieval. Gathered essential documents, improving case preparation and accuracy. Managed legal documentation and correspondence, ensuring timely filing. Maintained organized contact lists, facilitating smooth office operations. Managed clerical tasks, enhancing operational efficiency and document organization. Resolved package issues promptly, improving delivery accuracy and customer satisfaction. Conducted applicant interviews, strengthening team quality and recruitment processes. Resolved technical issues, enhancing customer satisfaction and service reliability. Coordinated with internal teams to address complex problems efficiently. Utilized product knowledge to prioritize customer needs and ensure timely solutions.

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