Customer Service Data Entry
Resume:
SHABRIAA KING
*** ****** ********** ** *** ***
Goodlettsville,TN 37072
****************@*****.***
Skills Summary
Work from home
Excel
Microsoft word
Customer service
Sales
Data Entry
Billing
Microsoft office
Tech support
Account expert
VPN
KRONOS
RETENTION
HOSPITALITY
Dispatch
Collections
Healthcare
Telehealth
Education
MAPLEWOOD HIGH SCHOOL
HIGH SCHOOL DIPLOMA
GPA- 3.0
Company: S.B. International
Customer Service Representative/ Account Receivable
Dates June 15,2023- December 13,2023
Duties: Answered inbound calls and Worked closely with filing and confirming orders for wholesale Auto mechanics.
Invoiced their accounts
Industrial setting
Submitted inventory to purchasing for the amount of parts we had available that the customers could order.
Experience
Name of Employer
T-Mobile
July 25,2017- September 28,2022
Account Expert
Sales
Bonus
Customer service
Metric Based
Retention
Support
Data Entry
Microsoft Exce
Sales force
Quickview
Samson
Answer incoming calls for T-Mobile carrier customers
Settled delinquent accounts
Restored services
Retention but being first point of contact we provided an un-carrrier experience to make the customers feel like it was home and that they made a great decision when they chose T-Mobile as their carrier before deciding that leaving T-Mobile is the right thing to do. We deepend the relationship and resolved all concerns as the Account Expert.
Company: DivvyDose
Job Title: Divvydose
Enrollment specialist
August 2021-September 2021
Medicare and Medicaid Healthcare
Made outbound calls to United Healthcare insured patients too inquire if they would like to change the way they receive their medication from pharmacy to having it delivered to the front door instead of them having to leave the comforts of their own home to receive their medication
durable medical equipment (DME) experience
Cops Monitoring
April 2016-July 2017
Dispatch
Emergency Contact
Third party 911 emergency assistance alarm system for firefighters, police, ambulance. We dispatched the authorizes anytime an alarm system went off in the residential home and in the instance of an emergency we sent the proper dispatch out.
Awards and Acknowledgements
One of the highest sales rep working for T-Mobile for the past 5years and making Smash Bash and accomplishing my stat ranked goals in our monthly bonus period.
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