Customer Service Community Manager

Terri Lynn Moore Community Manager

Fort Worth, TX 76126 817-***-****

***********@*****.*** linkeddin.com/in/terri-moore-967aaa90/

A highly motivated and goal-oriented professional with an extensive background spanning the realms of property management and tenant relations. Agile in overseeing and managing multiple properties or a portfolio of properties within a specific geographic region. Adept at ensuring the efficient operation, financial success, and overall growth of the properties under jurisdiction. Proactive and collaborative in developing and executing long-term strategies for property portfolio growth and optimization. Effective communicator, effectively navigating negotiations while building relationships to communicate favorable pricing and business termlinkeddin.com/in/terri-moore-967aaa90/

A highly motivated and goal-ories aligned with company goals and customer/resident needs without appearing pushy.

CORE COMPETENCIES:

Property Management Portfolio Management Contract Administration Financial Management Project Management Affordable Housing Markets Conventional Markets Fair Housing Regulations Business Development Risk Management Vendor Management Low-income Housing Tax Credit Lease Management Sales & Marketing Budgeting Customer Relationship Management Performance Management Customer Service Networking Skills Conflict Resolution Leadership Skills Written & Verbal Communication Skills Organizational Skills Decision-making Skill Problem-solving Time Management Skills

COMMUNITY MANAGER, Portico Management Fort Worth, Texas Aug 2023 – June 2024

Play an integral role in overseeing and managing more than 1 property across multiple portfolios, demonstrating adept skill in property administration, conflict management, project management, Resident relations, as well as asset optimization.

Work through acquisition, financing, renovations, and tenant hiring while ensuring the highest customer satisfaction.

Ensure strict compliance with company standards and local laws/regulations, including the Fair Housing Regulations, by meticulously reviewing all paperwork, affirming adherence to regulatory standards, and minimizing potential risks.

Collaborate with the property owners to optimize cash flow and financial performance on their respective properties through strategic coordination as well as effective management.

Ensured optimal cash flow by meticulously setting dates for monthly rent collection and strictly enforcing any late fees.

Orchestrate the intricacies of both the move-in and move-out processes, delivering a seamless and trouble-free transition for residents, all the while upholding the properties' holistic condition and integrity.

Key accomplishments:

Strategically implemented sales and closing techniques and ranked #1 among salespersons in most properties sold.

Implemented successful tenant retention and increased property value with Grandview LLC by devising effective strategies, including outstanding customer service, up-to-date rental rates, and utmost priority to unit maintenance.

Increased occupancy by 30% during property sales and fostered positive relationships with residents and prospective renters.

Achieved the financial and occupancy goals of the community by effectively mobilizing, training, and developing all Associates.

COMMUNITY MANAGER, Phoenix Management Fort Worth, TX Nov 2020 – Jun 2023

Managed the daily operations of the property by increasing revenue while ensuring seamless, high-quality living experience for residents.

Determined the eligibility of prospective residents following government regulations, maintaining less than 5% delinquency.

Inspected all common areas, model houses, and exteriors for customer presentations, immediately addressing any issues.

Developed and managed budgets for operating expenses, executing cost-effective strategies to operate under budget.

Ensured resident safety by adhering to health and safety standards/safety regulations while quickly addressing any service requests, complaints, or disputes with the quality of services delivered, including the adequacy of facility maintenance and operation of mechanical systems, custodial services, or grounds maintenance, resulting in improved resident retention.

Offered significant guidance to 5+ staff to help them perform their duties while collecting rent and working with delinquents.

COMMUNITY MANAGER, Grandview RV LLC Grand Prairie, TX Oct 2018– Oct 2020

Supervised two Apartment Community and ensured optimum performance by leading+ personnel to expedite essential tenancy services, including concierge customer service, building maintenance, and lease management. Clean property up by providing a safe environment for staff and residents.

PROFESSIONAL EXPERIENCE continued

Sustained business operations by maintaining customer support hotlines, conducting apartment tours, and finalizing lease agreements while nurturing stakeholder relationships to drive revenue growth.

Executed renewals after establishing new rates and facilitated accounts payable/receivable, purchase orders, property delinquency control, and tenant negotiations to achieve monthly revenue goals while promoting customer satisfaction.

Interacted with the public, residents, and staff by courteously responding to concerns, providing building instructions, and resolving conflicts to maintain resident satisfaction.

Developed marketing and advertising strategies for the properties, which resulted in a huge increase in annual revenue.

COMMUNITY MANAGER, Fort Worth Housing/, Quadco Management, Fort Worth, Texas Oct 2016– Aug 2018

Professionally governed the day-to-day operations of three properties to ensure optimum performance for Fort Worth.

Provided organizational leadership in cooperation with staff, vendors, and service providers to manage assigned properties.

Smoothly performed property transitions and takeovers while implementing policies for efficient property and daily operations, including routine building inspections and identifying repairs.

Supervised, motivated, mentored, and disciplined a team of 7+ staff, including maintenance and office personnel.

Collaborated with maintenance staff and renovations team to ensure top-priority repairs and timely completion of projects.

COMMUNITY MANAGER, BH Management Services, LLC Grand Prairie, Texas Nov 2009– Sep 2016

Drove revenue, market share, and profitability by optimizing all facets of the organizational structure and establishing processes for sustainability, including finance, administrative, sales, and marketing.

Administered the diligent and precise collection of monthly rental payments, thereby safeguarding the financial stability and viability of the properties.

Functioned as the primary point of contact for residents, actively facilitating transparent and efficient communication channels that streamlined interactions between them and our dedicated maintenance team.

Acted as a liaison, effectively bridging the gap between residents and our maintenance personnel, ensuring the swift and effective resolution of resident concerns, and addressing property maintenance needs in a timely manner.

Handled the responsibility for filing legal notices and overseeing the entire process until its successful resolution, diligently securing full compliance with all pertinent legal requirements throughout the proceedings.

Supervised and managed the lease renewal process to ensure that existing tenants received timely lease extensions.

Office Associate, Victor Warehouse Company Denton, Texas April 2004-October 2009

EDUCATION

Legal Assistant/Paralegal, Arlington Career Institute, Fort Worth, TX Aug 2011

TECHNICAL SPECIALTIES

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Spreadsheets OneSite ResMan Social Media Platforms (Facebook, Twitter, Instagram) Accounting Software Billing/Invoicing Software Yardi Voyager Yield star RealPage

Rent Manager Rent Café MRI Court Liaison Sight Plan Paycom ADP Pay lease Nationwide Eviction

Blue Moon Knock Hazard Call Pop Card Paycom Gracehill Okta Active Building ADP MH Village Jetty

Snappt ALN

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