Data Center It Manager
Resume:
Jose Lutin
******@*********.*** • 561-***-****
LinkedIn • Boynton Beach, FL
IT Manager
Strategic thinker, innovative problem solver, and agent of change offering 15+ years of experience and success. IT leader offering years of experience guiding high-performing support teams to deliver technical solutions and operations. Strong focus on network and system operations and end-user support, with an ability to align strategies with overarching organizational goals. I genuinely believe that organizational success lies in the heart of solid relationships. Proven success in strengthening relationships with stakeholders, vendors, teams, and professionals at all levels. An agent of change, skilled in evaluating organizational needs, crafting strategic plans, and driving seamless implementations to achieve efficiency and productivity. Flexible approach to projects, quickly shifting priorities in constantly evolving environments, and applying analytical thinking and time management to achieve desired results. Solution-oriented with a hands-on technical background and a knack for bringing ideas to life while empowering teams to meet and exceed goals. Areas of Expertise
• Team Leadership
• Network & Systems Operations
• Performance Management
• Change Management
• IT Management
• Staff Training & Development
• Project Management
• Optimization & Improvements
• Troubleshooting
• Help Desk Management & Support
• Strategic Planning & Implementation
• Relationships & Partnerships
Professional Experience
IT Service Manager, Tolls Data Center, April 2023 - Present Florida Department of Transportation
• Oversee technical operations teams directly and is responsible for day-to-day operations within Tolls Data Center
(TDC).
• Ensure equipment and software are appropriately maintained to sustain operational needs and achieve readiness.
• Responsible for Disaster Recovery site availability and health, including regular testing to ensure readiness.
• Managed department service contracts.
• Ensures all metrics, Key Performance Indicators (KPIs), and Dashboards regarding the data center's hardware and software components are current and coordinates the appropriate review sessions with Department leadership.
• Collaborates with the Infrastructure manager to ensure proper sizing and strategy are defined regarding equipment lifecycle, trends, patching, and upgrades.
• Leads monthly recurrent review sessions where TDC leadership will assess systems health, trends, and potential risks
• Identifies process improvements, Standard Operating Procedures (SOP) accuracy, and overall needs for improvement to ensure appropriate resources are allocated adequately so that TDC can deliver the necessary services to the operation.
• Analyses and proposes changes in the sourcing models to serve best the allocated budget and functional needs and best meet service levels
• Supports staff assessment evaluations and professional development plans to identify training needs for users and department staff. Makes recommendations for the annual training required for department staff. Ensure appropriate management controls are implemented within the operation to ensure successful implementations and risk mitigation. Collaborates with the proper resources to ensure all systems comply with Cyber Security requirements and Payment Card Industry (PCI) standards.
• Responsible for the department's technical team and structuring the appropriate levels of control, work plan, achievements, and overall performance of each team member. P a g e 2 3
• Responsible for maintaining team morale and engagement. Works with the Project Management (PM) department to ensure proper allocation of resources is available given the project needs and accountability of levels of effort and dedication
• Ensure the department's current technical documentation accurately reflects the associated infrastructure. Participate in and lead the team in adopting enterprise-grade Information Technology (IT) asset management standards, architecture, technology, and roadmap.
• Provisions system access and specialized security to State employees, contractors, and consultant personnel as authorized for Data Center and technology environment, including granting, auditing, and terminating access to the technology environment based on the Department and Turnpike’s policies and procedures for using technology resources. Participates in and supports the department throughout the necessary audits and review processes. Ensures the department's compliance with all current and future requirements, triggering the actions required to address any potential gap. Works closely with the District Information Technology teams and the Department’s Central Office on coordinating information technology activities, projects, and initiatives and serves in place of Tolls Data Center director in their absence.
Computer Systems Manager, December 2018 – April 2023 Tropical Shipping
Direct talented team of network administrators to ensure reliability, functionality, and recoverability of servers, network storage/SAN, and associated operating systems and software. Establish and implement best practices throughout the entire technical support process. Communicate across teams to provide constructive feedback and devise lasting solutions. Diagnosed and troubleshot systems to uncover and solve hardware and software issues. Manage organizations hosting information. Lead hiring, recruitment, onboarding, and training of IT support staff. Handle backup recovery, configurations, and deployments across platforms, including cybersecurity efforts to protect the IT base.
• Facilitated secure and stable operation of IT assets by planning and directing computer network systems' testing, installation, support, and connectivity.
• Achieved timely, accurate, and top-quality service daily by continually evaluating performance and defining user service standards, yielding lasting improvements to IT support.
• Boosted team performance and overall productivity by offering guidance and mentorship on best practices, evaluating the team daily, weekly, and monthly, and pinpointing improvement areas. Senior Systems Engineer, February 2016 - December 2018 Jupiter Medical Center
Served as senior infrastructure team member to manage and maintain server, network, security, and storage infrastructure comprised of 800+ servers, 100 switches, 3500 endpoints, and 200TB of storage. This contributed to project success involving upgrading obsolete systems, implementations for new revenue streams, and improving IT agility and regulatory compliance. It is seamlessly interfaced with vendors to validate, test, and implement new products. Participated in ITIL processes for incident, problem, and change management. I trained new team members to position them for success.
• Steered clinical virtual desktop implementation, replacing over 300 inpatient clinical desktops with virtual desktops using Citrix XenDesktop.
• Re-architected LAN infrastructure from a large, flat network layout to an adequately segmented network.
• Aided workflow and operations for several employees, physicians, and vendors by implementing XenApp farm to support remote access to core business applications, handling over 2000 daily application launches.
• Expedited processes by performing multiple email system upgrades and migrations from Exchange 2003 hosted onsite to 2007 hosted offsite and then migrated to 2013.
• Increased virtualized server count from 30 to over 600 servers hosted on VMware vSphere by serving as an instrumental leader in the transition.
• Stewarded Unitrends Enterprise backup system upgrade to include enterprise VMware farm and over 100 physical MS SQL instances.
Senior Network Systems Analyst, March 2015 - February 2016 City of West Palm Beach, West Palm Beach, FL
Led network systems infrastructure administration, including SAN and backup enterprise, VMware, Citrix farms, Active Directory, Exchange Email, MS SQL, and AWS administration. Provided administration for application systems infrastructure, P a g e 3 3
including Windows System Application IIS, FileNet, Quillix, ProjectDox, Symantec, DFS, and Unidesk. Performed AWS cloud administration, configuration, and maintenance support. Senior Network Systems Engineer, March 2014 - March 2015 Movietickets.com
Headed SAN infrastructure management and oversaw Cisco switches, firewalls, and routers. Managed and supported hardware balancers (F5) and IIS6/7/8 farms (80 plus webservers). Directed, supported, and designed VMware farm, VCenter, and ESXi administration.
Senior Systems Engineer, December 2011 - February 2014 UnitedTranzactions, City, ST
Architected and led implementation and support of fully virtualized production infrastructure, including all applications and reporting for a growth-oriented customized gateway payment solutions company with four locations and 200+ employees. Built support teams dedicated to excellence. 50 conventional, non-redundant physical workstations were replaced with fully redundant VDI VMware View 5.0 Environment. I interacted with senior leadership to outline business plans, budgets, and issue resolutions and directed all aspects of corporate information systems, including multi-site AD administration. Provide operational and development MS SQL database services to this organization by troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log issues, connectivity issues, and security issues.
Additional Experience
Senior Systems Engineer, Peoples Trust Insurance, 2011 IT Manager, IHOP Sunshine Restaurant Partners, 2010 – 2011 Information Systems Manager, Natures Products, 2008 - 2010 Education
Bachelor of Science in Management Information Systems, Expected 2025 Florida Atlantic University, Boca Raton, FL
Associate of Arts in Management Information Systems, 2021 Palm Beach State College, Palm Beach Gardens, FL
Certifications
Information Technology Information Library, ITIL v3 Cisco Certified Network Associate (CCNA)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Professional (MCP)
Novell Certified Network Administrator (CNA)
Contact this candidate