Customer Service Data Entry

Tarenn L. Terry

**** **** **** *******, ********** VA. 23320 757-***-****

*********@*****.***

Objective:

Highly motivated professional seeking a challenging position. Strong background in telesales and customer service. Strong analytical, organizational, and time management skills. Ability to work independently and as a team player. My experience include but are not limited to, consistently achieving sales goals and monthly quotas, appointment setting, data entry, receptionist duties, and customer service/sales in high volume environment.

Experience:

Sale / Customer Service

Carnival Cruise Line/ Arise

Assist callers with reservations, answer questions, collect payment info. Delivery Coordinator/ BDC agent

Priority Hyundai (2/2017- 4/2020)

Assist customer relations at the dealership. Follow up with internet leads to schedule appointments for used and new car sales. Contact previous customers in CRM to generate return and new business. Sale aftermarket products. Customer Care Specialist

Diamond Resorts International (10/15/2015-1/4/2016) Receive inbound calls to assist customers to make inbound reservations, timeshare and vacation planner, data entry, customer service, schedule timeshare tours, qualify applicants.

Telesales Associate

Goldkey Resorts PHR (3/2015-10/2015)

Responsible for selling vacation packages, convince and reserve timeshare tours, qualify the customers, data entry, customer service, strong knowledge of our hotels & resorts, receive inbound & outbound calls, process reservations by collecting Credit/Debit card payments.

Appointment Coordinator

Electronic Systems Inc. (9/2013- 1/2015)

Contact business owners (CEO, CFO) to introduce our office solutions and set new appointments. Business to business sales.Research data, data entry, new business development, and receptionist duties.

Customer Care Agent

Providence One Mortgage Company (3/2011 -11/2012)

Contact homeowners and offer lower rate quotes, specialized in getting seniors approved for reverse mortgage. Data entry, collecting secure info birthdays, income and social security numbers. Ability to quickly pre-qualify applicants/assessments. Business Development Officer

Met America (7/2009 – 2/2011)

Collect personal secure information, data entry, process loan applications for potential clients (refinance, offer special mortgage campaigns for senior citizens (Reverse Mortgage) nominated for President's Club – most Closings. Proven ability to meet and exceed sales quotas each month.

Customer Service Associate

Providence One mortgage Company (6/2005 – 6/2009)

Data Entry, take loan applications for potential clients, secure mortgage loans for homeowners, customer service, proven ability to meet and exceed sales quotas each month.

Education

Hampton High School Graduate -6/2002

Tidewater Community College, Norfolk, VA - Graduated May 2015 Associates in Business Administration

Skills

Sixteen years’ experience in business, administration, customer service, sales, data entry and computer operations. Experience on Apple, CRM, and Windows XP and Vista operating systems. Proficient in the applications of Adobe Acrobat, Microsoft Office 2010 (Access/Excel/Outlook/PowerPoint/Word).

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