Customer Service Cash Management

KELLY YEAGER

*********@*****.*** 765-***-**** Lafayette, IN 47905 WWW: Bold Profile

Summary

Highly motivated, adaptable Bartender with exceptional interpersonal skills. Adept at working independently and quickly mastering new skills. Committed to providing genuine hospitality and exceptional service in the bar area. Skilled multitasker comfortable juggling competing priorities and concocting specialty cocktails. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to- day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Skills

• Hardworking

• Cash Management

• Customer Service

• Handling Stress

• Shipping and Receiving

• Attentive

• Respectful

• Forklift and Heavy Machine Operation

• Punctual

• Responsible

• Picking and Packaging Orders

• Food Preparation

• Point of Sale (POS) system operations

• Order Accuracy

• Food and beverage pairings

• Menu Memorization

• Food Quality Standards

• Food safety oversight

• Upselling strategies

• Item promotion

• Check payment processing

• Cash Handling

• POS System proficiency

• Server certifications

• Bar terminology

• Server Management

• Suggestive Selling

• Mixology

• Safe service compliance

• Bar restocking

• Outstanding customer service

• Hospitality and accommodation

• Extensive beer knowledge

• Engaging personality

• Liquor, beer, and wine knowledge

• Anticipating guest needs

• Changing beer kegs

• Bar operations management

Experience

RatPac Entertainment Lafayette, IN

Bartender

11/2021 - Current

• Bartended for private occasions

• Assisted in setting up the bar for service shift.

• Stocked ice bins and coolers as needed throughout shift.

• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

• Performed opening and closing duties including restocking supplies.

• Adhered to state regulations regarding serving alcohol responsibly.

• Managed cash drawer at the end of each shift ensuring accuracy of funds received.

• Developed good working relationships with fellow employees through effective communication.

• Checked identification cards for proof of age prior to serving alcohol beverages.

Knickerbocker Bar & Grill Lafayette, IN

Catering Assistant

11/2022 - 02/2024

• Assisted in setting up and breaking down catering events.

• Prepared food items according to recipes and instructions.

• Ensured quality control of all food products before serving.

• Organized buffet tables, beverage areas, and other service stations prior to events.

• Adhered to all health department regulations regarding food handling and sanitation practices.

The Cozy Tavern Lafayette, IN

Bar Manager/Bartender

02/2020 - 11/2022

• Maintained accurate records of liquor inventory and purchases for budgeting purposes

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day

• Planned and coordinated special events to boost customer numbers and profits

• Assisted staff by serving food and beverages or bussing tables

• Packed & unpacked items in a timely fashion verifying inventory to examine all products for delivery or receiving

• Displayed efficient manual dexterity and attention to detail

• Ensured cleanliness and safety of work area

• Managed food and drink orders, taking payments by cash or debit/credit cards

• Prepared food to the standards of company policies and procedures

• Responsible for sanitizing work area, as well as sitting area for customers

• Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.

• Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.

• Resolved customer complaints regarding quality of food or beverage service in a timely manner.

• Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

• Prepared detailed reports on daily sales figures to track trends in customer preferences.

SST Conveyer Loveland, Ohio

Laborer/Plastics Molding

01/2007 - 01/2008

• Company Overview: Experienced at running plastic molding barring machine

• Observed continuous operation of automatic molding machines

• Removed molded parts from conveyors and molds

• Examined parts for defects such as bubbles, splits, and thin areas

• Stacked molded parts in boxes for subsequent processing

• Experienced at running plastic molding barring machine Child Focus Cincinnati, OH

Class Room Aide & Bus Driver

09/2001 - 06/2007

• Transported students to and from school, field trips, and any other school functions

• Assisted teacher with activities and lessons

• Helped prepare lunch meals

Isotoner/Totes Loveland, Ohio

Shipping/Receiving

01/2004 - 01/2005

• Drive Pallet Rider and Forklift to load and unload trucks

• Remove shipments from conveyor belt and place in proper areas

• Packing items to be shipped and placing on skids

• Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.

ATI Batavia, Ohio

Cherry Picker

01/2003 - 01/2004

• Operated Cherry Picker in order to obtain orders for shipment

• Loaded and unloaded items from shelves and racks using the Cherry Picker.

• Picked ordes using hand held scanner.

B-Way Loveland, Ohio

Laborer

01/1999 - 01/2001

• Run Plastics Molding Machine at a fast pace

• Ability to run a variety of factory machines

• Experienced at driving Pallet Jack, Forklift, Cherry Picker, etc

• Hardworking dependable

• Ability to learn new procedures in a timely manner Education and Training

Cincinnati Works Cincinnati, OH

Certificate of Completion in Job Readiness Training 05/2016

McCutcheon High School Lafayette, IN

Diploma

12/2006

University of Cincinnati Blue Ash College Cincinnati, OH Some College in Criminal Justice

References

• Debra Human, 216-***-****

• Nikki King, 513-***-****

• Maria Barton, 269-***-****

Certificatesandlicense

• Driver's License

• ServSafe

• OLCC Service Permit

• Bartender License/ Liquor License

• Food Handling Certified

• Forklift certified

• Pallet Jack certified

Contact this candidate