Continuous Improvement Front Counter
Resume:
BRIANA LUTZ
Trafford, US ***** 412-***-**** ***********@*****.***
Proven performer at PANERA BREAD, adept in enhancing customer satisfaction and streamlining operations. Excelled in cleanliness, complaint handling, and teamwork, demonstrating exceptional adaptability and communication skills. Achieved significant efficiency improvements, embodying professionalism and a continuous improvement mindset. I come from a family of first responders and other medical personnel and I have always wanted to somehow be apart of that world but with injuries that I have sustained and surgeries that followed those dreams have been taken away but I still would like a chance to be involved in any way I can. I work well under pressure and high stress situations. I am extremely reliable and have learned to adjust my life many times and adapted and overcome each time.
Front Counter Crew Member, 08/2018 - 11/2018
PANERA BREAD – Irwin, PA
• Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
• Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
• Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
• Maintained a clean and organized workspace for better efficiency during peak hours. Personal Care Giver, 11/2016 - 08/2018
From The Heart – Irwin, PA
• Maintained clean, safe, and well-organized patient environment.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
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Deli Clerk, 03/2013 - 11/2016
Giant Eagle – North Versailles, PA
• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while PROFESSIONAL SUMMARY
WORK HISTORY
minimizing waste.
Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
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• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Cleanliness and hygiene
• Complaint Handling
• Efficient work ethic
• Patience and Empathy
• Stress Tolerance
• Data Entry
• Accuracy and efficiency
• Teamwork and Collaboration
• Problem-Solving
• Time Management
• Attention to Detail
• Problem-solving abilities
• Multitasking
• Multitasking Abilities
• Reliability
• Excellent Communication
• Active Listening
• Effective Communication
• Adaptability and Flexibility
• Decision-Making
• Task Prioritization
• Self Motivation
• Analytical Thinking
• Professionalism
• Continuous Improvement
• Adaptability
• Professional Demeanor
• Interpersonal Skills
• Time management abilities
• Problem-solving aptitude
• Rapport Building
Gerald Silvasy
Dillon McLaughlin
Eric Langan
Audrey Moss
Marjorie Thomas
Douglas Davies
SKILLS
REFERENCES
Samantha Howard
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