Customer Service Data Entry

Sheila Simpson

© West Memphis, AR***** t& +1-901-***-****

* ********@*****.***

PROFESSIONAL (© Customer Service Representative bringing top-notch skills in oral and written

SUMMARY communication, active listening and analytical problem-solving skills. Enhances

‘customer experiences by employing service-oriented behaviors, understanding

‘customer desires, ad providing customized solutions to build loyalty

SKILLS © + Clerical Experience ‘+ Software troubleshooting

= Data Entry © Windows

= Microsoft Word ‘+ Complaint Resolution

‘Organizational Skills ‘+ Computer Proficiency

+ Phone Etiquette + Active Listening

‘= Computer Operation ‘+ Customer Service

‘= Microsoft Outlook ‘+ Call Center Operations

WORK HISTORY © CUSTOMER CARE REPRESENTATIVE (CCR) 08/2022 to 10/2023

Randstad Remote/Work From Home

‘= Answered constant flow of customer calls with minimal wait times.

‘+ Offered advice and assistance to customers, paying attention to special

needs or wants.

‘+ Maintained customer satisfaction with forward-thinking strategies focused

on addressing customer needs and resolving concems.

+ Actively listened to customers, handled concerns quickly and escalated

‘major issues to supervisor.

‘+ Handled customer inquiries and suggestions courteously and

professionally,

CLERICAL ASSISTANT (08/2014 to 07/2022

Robert Bosch Corporation West Memphis, AR

+ Provided clerical support, addressing routine, and special requirements.

‘+ Greeted incoming visitors and customers professionally and provided

friendly, knowledgeable assistance.

‘+ _ Interacted with customers by phone, email, o in-person to provide

information

‘+ Ensured accuracy in data entry tasks, resulting in improved record-keeping

and reduced errors.

‘CUSTOMER SERVICE REPRESENTATIVE 01/2009 to 07/2014

Idleaire Technologies West Memphis, AR

‘+ Responded to customer requests for products, services, and company

information

‘+ Offered advice and assistance to customers, paying attention to special

needs or wants.

‘+ Enhanced customer satisfaction by promptly addressing concems and

providing accurate information.

‘+ Maintained detailed records of customer interactions, ensuring proper

follow-up and resolution of issues.

EDUCATION © Associate in information Systems & Technology 05/2002

Mid-South Community College, West Memphis, AR

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