System Administrator It Infrastructure

RAFAEL J HERNANDEZ ALICEA

Boiling Springs SC 864-***-**** ***********.**@*****.***

Summary

Experienced System Administrator with a strong background in managing and optimizing IT infrastructure. Skilled in system deployment, network administration, and maintaining secure, high-performing environments. Combines technical expertise with strategic problem-solving to ensure seamless operations and align IT solutions with organizational goals. Adept at troubleshooting, implementing best practices, and fostering collaborative team environments to support critical business functions.

Spartanburg Steel Products Inc. Spartanburg, SC

Proven track record of ensuring seamless IT operations, implementing robust system solutions, and enhancing infrastructure performance.

Skilled in managing and maintaining server environments, including troubleshooting, upgrades, and system optimizations to drive operational efficiency.

Adept at mentoring IT teams, fostering skill development, and cultivating collaborative environments to support organizational objectives.

Proficient in problem-solving and conflict resolution, addressing complex technical challenges while minimizing downtime and maximizing system reliability.

Expert in strategic planning and communication, aligning IT initiatives with business goals and delivering exceptional support to end-users.

Led cybersecurity training and fortified network security, leveraging Fortinet FortiGate Nextgen firewall, resulting in a 30% reduction in potential security breaches.

Extensive experience in leading board meetings, ensuring efficient and productive discussions.

Skilled in presenting complex reports and strategic updates to Board members, executives, and. stakeholders.

Proven ability to effectively communicate key insights and recommendations to senior leadership.

Expertise in managing backlogs, prioritizing tasks, and ensuring timely delivery of high-quality outputs.

Strong communication and problem-solving skills, ensuring clear alignment between team members, stakeholders, and executives.

Led quarterly meetings focused on safety and cybersecurity awareness for staff and employees, ensuring compliance with ISO 27001 standards.

Developed and presented engaging training materials to enhance staff understanding of cybersecurity risks and best practices.

Coordinated with cross-functional teams to align safety and cybersecurity initiatives with organizational goals and ISO 27001 requirements.

Ensured regular updates on cybersecurity threats, company policies, and compliance procedures during each quarterly meeting.

Fostered a culture of continuous learning by addressing emerging cybersecurity issues and promoting proactive safety measures.

Monitored and tracked employee participation and feedback to improve future awareness sessions.

Collaborated with stakeholders to ensure all safety and cybersecurity protocols were effectively communicated and implemented across departments.

Integrated and managed CMS, Epicore ERP, SAP working knowledge and Funnel cloud software services to support operational efficiency within an automotive manufacturing setting, achieving a 99.9% uptime for core applications.

08/2021 to Current Spartanburg steel products Spartanburg, SC

Administered and managed Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDrive, ensuring seamless communication and collaboration across the organization.

Oversaw Azure administration, configuring and maintaining cloud services, managing virtual machines, and ensuring optimal performance and security within the Azure environment.

Managed Azure Active Directory (AAD), including user and group management, role-based access control (RBAC), and implementing security policies for user authentication and access.

Configured and monitored cloud infrastructure, ensuring high availability, disaster recovery, and backup solutions to support business continuity and data security.

Experienced in preparing detailed agendas, briefing materials, and follow-up actions for Board meetings.

Strong track record of building and maintaining relationships with executives and stakeholders.

Consistently able to manage time effectively and prioritize key issues during Board meetings.

Expertise in translating organizational performance data into clear, actionable reports for diverse audiences.

Provided IT support and troubleshooting for Microsoft platform users, resolving technical issues related to system access, software configurations, and security compliance.

Strong ability to apply Agile methodologies to drive project success and enhance team collaboration.

Experienced in leading cross-functional teams using Scrum and other Agile frameworks.

Service Center Analyst 08/2020 to 08/2021 Prisma Health Systems Greenville, SC

Supported, maintained, and troubleshot desktop, laptop, and mobile devices across the organization to ensure optimal functionality and user satisfaction.

Delivered frontline support by promptly resolving technical issues and managing inquiries effectively using the ServiceNow ticketing system.

Monitored and maintained the service center ticket queue, ensuring timely resolution and adherence to service level agreements.

Collaborated with cross-functional teams to diagnose and resolve complex technical issues, escalating problems when necessary for efficient resolution.

Documented and tracked user interactions, resolutions, and system changes in compliance with company standards while assisting in the rollout of new technologies and providing user training.

Product Support Specialist 03/2020 to 08/2020 Concentrix Greenville, SC

Delivered technical support to customers, assisting with product troubleshooting, setup, and issue resolution to ensure optimal functionality.

Conducted training sessions to educate users on equipment setup, operation, and maintenance for enhanced product utilization.

Provided detailed guidance on troubleshooting techniques and best practices, fostering user confidence in product usage.

Collaborated with cross-functional teams to address escalated issues and develop solutions for complex technical challenges.

Maintained accurate records of customer interactions and technical resolutions to improve service quality and product performance.

Computer Technology Work Study 04/2019 to 03/2020 ECPI University Greenville, SC

Assisted in providing basic computer hardware support, including troubleshooting, setup, and maintenance of systems to ensure functionality.

Collaborated with local organizations to support ESL teaching initiatives, integrating technology to enhance learning outcomes.

Provided IT project assistance, including software installation, network setup, and system updates to streamline operations.

Supported end-users by resolving technical issues and offering guidance on hardware and software usage.

Gained hands-on experience in computer operations and IT support, strengthening skills in problemsolving and technical collaboration.

Education and Training

Master's degree: Computer and Information Science, Cyber Operations 05/2024

ECPI University

CompTIA Security+ 601 and Network+ CompTIA Readiness training completion February 2022

B.S.: Computer and Information Science, Computer Network Security 06/2021

ECPI University Greenville, SC

President's Award recipient for maintaining a GPA average of 3.8

Dean's List honoree (4x)

GPA: 3.8

GED 11/2018

Greenville Literacy Association Simpsonville, SC

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