Customer Service Site Manager

Vivian Matulevich

408-***-**** ******.**********@*****.***

Summary

** ***** ** ******** ****** and management experience. Strong team building skills and focus on customer service, retention, and relations with results in bottom line enhancement. Known for reliability, adaptability, strong motivational personality, and an energetic can do attitude.

Proficient in MS Office including Excel, Photshop, Word, Google applications ie. Doc, Sheets. Media apps Twitter, Instagram, Snapchat.

Most POS systems.

Work Experience

Storage Facilities Manager

Smart Stop Self Storage

Jan 2021 – Current

Hired as Assistant Site Manager for Concord site with over 1400 units. Assisted in lowering financial losses due to mass break ins and vandalism occurrences with simple solutions in maintenance and enacting new procedures. Promoted to Fairfield Site Manager in October to maintain 426 unit site solely. Continued to keep over ninety four percent occupancy rate with a continuous AR rate under 3%. Managed foreclosures and maintained vendor and auctioneer relationships to keep cost under yearly budget.

-Provided support and training for Oakland and Sacramento sites.

-Promoted to Store Management under nine months.

Storage and RV park Manager

Contractor SCC Fairgrounds, San Jose CA

Jan 2017 – Mar 2020

Contracted to overhaul and streamline intake procedures for storage facility and RV park after internal audit discovered embezzlement schemes at the SCC Fairgrounds. Converted cash base system to an online registration and payment system bypassing cash handling weaknesses. Responsibilities to include customer intake and property management of RV park and storage facilities.

-Accomplished redesign of storage facility for maximum revenue intake.

-Standardized pricing and documentation to vanquish sweetheart deals.

-Doubled RV space availability to increase revenue to include dry camping and monetized and secured the waste facility.

-Continuously increased revenue of the facilities from $500k 2017 to over $700k 2019.

-Maintained continued occupancy to adhere to strict state RV park regulations.

General Manager

S.C.C. Indoor Garden Supply, Canna Culture Collective

San Jose, CA

August 2015 – January 2016

Solely responsible for managing the day to day operations of Santa Clara Indoor Garden Supply to include setting and maintaining sales targets, merchandising, inventory and loss prevention, HR (hiring and termination, training, scheduling, evaluations, payroll), day to day accounting (bookkeeping, accounts payable and receivable, cash management, bank deposits and reconciliation, taxes), and facilities management.

-Promoted from Bookkeeper to General Manager within 4 weeks of hire.

-Managed the build out and conversion from a cannabis retail space to a fully vertical facility in compliance with county regulations.

-Facilitated legal conversion to Santa Clara County legal standards.

Service Manager

24 Hour Fitness, San Jose, CA

July 2011 – Aug 2013

Responsible for managing the day to day operations of a 24 Hour Fitness facility to include customer service, human resources (hiring and terminations, training, scheduling, and evaluations), day to day accounting (cash management, bank deposits and reconciliation), merchandising, inventory control, and facilities maintenance.

-Promoted from Customer Service Desk to Service Manager within 1 year of hire.

-Maintained 100% quarterly audit pass rate at store, district, and regional levels.

Massage Therapist

La Concha Spa, San Jose, CA

May 2006 – July 2010

Massage technician with over 100 hours of experience in Deep Tissue, Swedish, Ashiatsu, Reiki and Stone Therapy massages.

-Volunteered as an alternate Receptionist responsible for customer service, client check in and checkout, client scheduling and confirmations, managing online marketing sites, merchandising, and inventory.

-Responsible for developed and maintaining the spa’s inventory management system.

Military Experience

Classified Media Manager

United States Air Force

February 1995 - October 1999

Classified Materials Manager in a secured military facility responsible for maintaining classified database integrity, integration and disposal of sensitive media and materials, and maintaining personnel access to secured information and facilities. Worked hand in hand with Security Police to develop processes for maintaining integrity of facility and materials.

-Responsible for compiling and providing monthly reports of inventories, security training, briefings and inspections of secured facilities to Security Police.

Maintained and compiled secure reports on mission critical data for flight command during deployment to Southwest Asia.

Education

Associates Degree, Physical and Life Sciences 2010 San Jose City College, San Jose, CA

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