Patient Engagement Information Technology

Amina A. Hersi

**********@*****.*** 916-***-****

Objective

To contribute my expertise as a Data Platform Architect in designing and customizing at UnitedHealth Group, leveraging deep technical knowledge and FHIR integration capabilities to enhance patient engagement and interoperability in healthcare systems.

Education

Saint Mary’s University of Minnesota

Information Technology with a Concentration in Cybersecurity

Concordia University, St. Paul

Bachelor of Science in Healthcare Administration

Concentration: Political Science 2020–2021

Metropolitan State University

Bachelor of Science in Social Science 2017–2019

Professional Summary

Experienced architect specializing in customization and healthcare system interoperability. Adept at optimizing patient engagement through tailored web and mobile experiences, including advanced login workflows, appointment scheduling, test result delivery, and communication modules. Proven expertise in FHIR integration, ensuring seamless data exchange across healthcare platforms while maintaining compliance with regulatory standards.

Professional Experience

Allina Health

Provider Coordinator – Oncology St. Paul, MN

July 2023 – December 2023

●Designed and optimized workflows within healthcare systems to improve patient data management.

●Conducted system assessments to enhance efficiency and scalability, aligning with organizational objectives.

●Collaborated with stakeholders to identify technical requirements and implement solutions for improved patient engagement.

Aya Healthcare

Provider Coordinator – Oncology St. Paul, MN

June 2023 – July 2023

●Streamlined operational processes, focusing on data accuracy and user experience optimization.

●Ensured compliance with industry standards by customizing data workflows and addressing interoperability challenges.

Salama Adult Care Inc.

Program Assistant Minneapolis, MN

April 2018 – April 2021

●Customized and maintained patient data systems to support seamless program delivery.

●Implemented data retention procedures that complied with regulatory requirements, ensuring accuracy and security.

Alorica

Pharmaceutical Customer Relations Specialist St. Paul, MN

February 2018 – April 2018

●Utilized proprietary software to manage and optimize prescription data workflows.

●Resolved technical challenges related to data accuracy and system performance.

Technical Skills

●eClinicalWorks (eCW): Patient Portal customization, mobile and web platform optimization, login workflows, appointment scheduling, test result delivery, communication modules.

●FHIR Integration: Designing and implementing seamless data exchange solutions, troubleshooting integration issues, ensuring compliance with interoperability standards.

●Technical Architecture: Leading system design, scalability planning, and performance optimization.

●Regulatory Compliance: Ensuring alignment with healthcare standards (e.g., HIPAA, FHIR).

●Software & Tools: Proficient in database management, APIs, and custom healthcare applications.

●Programming Languages: [List applicable ones, such as Java, Python, or SQL].

Key Projects

eClinicalWorks Patient Portal Customization

●Developed custom features for login workflows, appointment scheduling, and test result communication to enhance patient engagement and satisfaction.

●Optimized mobile and web platforms for seamless user experience across multiple devices.

FHIR Integration & Interoperability

●Designed FHIR-compliant integrations to enable seamless data exchange between eClinicalWorks and other healthcare platforms.

●Addressed and resolved technical challenges, ensuring data security and consistency across systems.

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