Patient Care Customer Service
Resume:
Yamilet C. Sandoval
Bilingual Medical Assistant/Patient Care Coordinator
*** ****** *., ***** *******, Tx 77587
*********************@*****.***
PROFESSIONAL SUMMARY
• Dedicated and detail-oriented healthcare professional with over 8 years of experience in patient care coordination, administrative support, and medical office operations.
• Proven expertise in managing high call volumes (40-100 daily), scheduling appointments, verifying insurance, processing claims, and maintaining accurate electronic medical records
(EMR).
• Adept at providing exceptional customer service and fostering positive patient relationships.
• Skilled in multitasking, team leadership, and resolving escalations, with a strong commitment to ensuring patient satisfaction
SKILLS
• Medical Skills: Vitals, triage, immunizations, injections, and calling in prescriptions.
• Administrative Expertise: Answering multi-line phone systems (20-100 calls daily), data entry (45 WPM), and EMR knowledge.
• Customer Service: Professional phone etiquette, patient relations, and customer service.
• Leadership: Team lead experience and conflict resolution.
• Technical Proficiency: Microsoft Word, Excel, PowerPoint, SharePoint.
• Insurance and Claims: Verifying insurance, reviewing claims, processing referrals, and obtaining authorizations.
PROFESSIONAL EXPERIENCE
Conifer Health Solutions, Remote/ Frisco, TX September 2023 to November 2024 Patient Coordinator
• Handled 40-50 inbound calls daily to schedule, reschedule, or cancel appointments.
• Communicated with clinics and providers, updated demographics, verified insurance and authorizations, and entered vital information into the EMR system United Healthcare, Remote / Minnetonka, MN September 2022 to September 2023 Patient Care Coordinator
• Managed 50-70 inbound calls daily to schedule, reschedule, or cancel appointments.
• Coordinated with clinics, hospitals, pharmacies, and insurance companies for claims, referrals, and authorizations.
• Updated EMR charts, demographics, and insurance details, and collected payments. UT Physicians, Houston, TX May 2014 to June 2019
Front Desk Coordinator/Medical Assistant/ Team Lead
• Answered 20-40 calls daily via a multi-line phone system to schedule and confirm appointments.
• Verified insurance, collected payments, and updated patient records in the EMR system.
• Assisted physicians with rooming patients, taking vitals, administering injections, and processing test/procedure orders.
• Managed escalated calls and ensured smooth office operations EDUCATION AND PROFESSIONAL DEVELOPMENT
Everest Institute August 2005 to April 2006
• Medical Assistant Diploma
Escuela Catolica San Jose August 1998 to November 2001
• High School Diploma
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