Medical Clinic Behavioral Health
Resume:
Susan Cornell-Hegland
Apt K102
Boise Id 83613
***********@*****.***
Ph: 208-***-****
St. Lukes McCall Payette Lakes Medical Clinic, St. Lukes Meadows Valley Medical Clinic, St Lukes McCall
Urgent Care/Orthopedic and General Surgery, St. Lukes Behavioral Health Clinic McCall. 08/30/21 to 02/08/24
e PAS Specialist
. Triaging walk-patients,
e Insurance referrals,
e Scheduling,
¢ Processing VA and Medical Healthy connections referrals,
* Contacting 3" panty providers i.e. specialists, physical therapy.
Collections High Risk and Prelitigation Accounts: October 12, 2018 to 10/30/21
¢ Collected payments, updated accounts and notified customers of additional responsibilities.
e Helped to achieve long-term financial goals by negotiating credit extensions between clients and
businesses.
¢ Notified customers of payment obligations via telephone calls, professional mailings and personal
visits.
e Used persuasive communication skills to get payments from customers and bring credit accounts,
claims balances and loans current.
e Established repayment schedules that worked with the customer's financial situation.
¢ Monitored processes and recommended methods for improvement.
¢ Maintained good working relationship with co-workers and management.
Quality Team Manager:Citi Bank
June 2013 to October,12 2018
¢ Taught staff proper procedures and practices to effectively collect on accounts.
¢ Managed team of collections representatives that assisted customers in reco nciling past-due accounts,
took payments via phone, and created and mailed monthly account statements.
* Developed and implemented strategies to enhance customer satisfaction and maximize retention.
* Worked with management team to identify problems and improve customer service levels.
¢ Established and disbursed collections goals and metrics to team and senior-level staff.
¢ Used persuasive communication skills to get payments from customers and bring credit accounts,
claims balances an
¢ Monitored overdue accounts to track new payments and document continued issues.
Contact this candidate