Customer Service Data Entry

KELLY SHARROW

Virginia Beach, VA *****

810-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated and customer-oriented professional with over 30 years of experience delivering exceptional service and support in financial services, sales, and operations. Skilled in building strong client relationships, resolving issues eƯiciently, and maintaining a customer-focused approach. Adept at multitasking in fast-paced environments while ensuring accuracy and compliance. Committed to creating positive customer experiences through clear communication, empathy, and problem-solving.

SKILLS

Customer Service and Support

EƯective Communication and Interpersonal Skills

Problem Solving and Conflict Resolution

Multitasking and Time Management

Process Improvement and Workflow Optimization

Team Collaboration and Leadership

Data Entry and Documentation Accuracy

Compliance and Regulatory Knowledge

PROFESSIONAL EXPERIENCE

Independent Life Insurance Agent

Self-Employed – Virginia Beach, VA

08/2023 – Present

Provided personalized insurance solutions, guiding clients through policies and ensuring satisfaction.

Maintained a high standard of customer service by addressing inquiries and resolving concerns promptly.

Established and nurtured long-term client relationships, resulting in repeat business and referrals.

Owner, Mortgage Processing and Origination

KMS Processing, LLC – Marine City, MI

07/2009 – Present

Delivered outstanding customer service by guiding clients through the mortgage process and addressing their needs.

Handled inquiries, credit evaluations, and document submissions with accuracy and attention to detail.

Built a loyal client base by prioritizing clear communication and personalized support. Team Leader

Golden Mortgage Company – Michigan

2004 – 2008

Provided coaching and support to team members, enhancing their customer service skills.

Worked directly with clients to identify needs and deliver customized solutions.

Acted as a liaison between customers and other departments to ensure a seamless experience.

Operations Manager

Heartland Home Finance – Michigan

1992 – 2004

Oversaw customer-facing processes, ensuring satisfaction and resolving escalated issues.

Implemented training programs to improve service quality and employee engagement.

Maintained high standards of accuracy and eƯiciency in client interactions. EDUCATION

High School Diploma

Boys Town High School – Boys Town, NE

Graduated: 08/1992

LICENSES

Life and Health Insurance – NPN #20791175 (VA and FL)

Mortgage Loan Originator License – NMLS #618785 (MI, CO, FL)

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