General Manager Business Development

Devin S. Allston

Boston, MA *****

617-***-**** ********@*****.***

PROFESSIONAL EXPERIENCE

Packaging Exchange, South Easton, MA March 2024 -Present

General Manager

·Plans, directs, or coordinates company operations, responsible for the total operation and financial success of the facility. Management areas include plant operations, DOT compliance, safety, business development, employee management, and meeting corporate financial goals

·Develop strategic plan for optimized productivity, review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes.

·Seek out opportunities for expansion and growth by developing new business relationships, provide guidance and feedback to help others strengthen specific knowledge/skill areas.

·Review financial statements, sales reports, and other performance data to measure productivity and to identify areas needing cost reduction or program improvement. Directs and coordinates activities concerned with the production, pricing, sales, or distribution of products.

·Directs administrative activities concerning product production or services, prepares staff work schedules and assigns specific duties.

·Monitors suppliers to ensure goods or services are provided within budgetary limits, directs or coordinates budgets to fund operations, maximize investments, or increase efficiency. Sets prices for goods or services based on forecasts of customer demand & manages the movement of goods into and out of to ensure efficiency and effectiveness.

·Establishes or implements departmental policies, goals, objectives, or procedures, plans or directs activities such as sales promotions also set prices for goods or services based on forecasts of customer demand.

Clean Harbors Environmental, Norwell, MA July 2022 - February 2024

General Manager

· Manage drivers and staff, including financial KPI's, budgets, forecasting, and P&L measurements.

·Works with senior leaders to reduce company transportation expenses, operational cost, manage and improve load efficiencies, driver work hours, loads per hour, week & month. Implement low-cost strategies.

·Manages drivers/staff and has direct interaction with HR and Recruiting to hire new drivers, and improve Safety, Employee Engagement, Regulatory Compliance, Retention Performance Management.

·Mentors, coaches and develops staff. Provide and receives feedback from team. Implements employee growth plans. Ensures all employees are motivated.

·Properly reports, investigates and manages all accidents and incidents. Drive continuous safety improvement.

·Support internal and external customer with transportation pricing and execution, daily systems approval for all driver/staff applications, payroll review and approval, performance reviews.

·Ensure the identification and delivery of required safety, training and certification programs is successfully.

Community Servings, Boston, MA May 2020- June 2022

Delivery Operations Manager

·Manages the day-to-day delivery operation of Community Servings’ home delivered meals program to meet program plans and goals.

·Responsible for departmental hiring, onboarding, staff meetings, performance management and training. Provides leadership and guidance for staff as required.

·Optimizes and develops daily schedules and delivery routes using driver routing/delivery software (MapAnything/Salesforce Maps).

·Develops and implements procedures to ensure that each vehicle has the correct food items loaded for delivery and that deliveries are made on time.

·Ensures that policies and procedures are followed according to applicable laws, governing agencies, and established food service practice.

·Works with Delivery team to ensure that all members have access to and are correctly utilizing driver routing/delivery software to record delivery outcomes in a timely manner.

·Works with Client Services to determine placement of new stops for shipping versus in-person delivery by a Community Servings driver.

·Works closely with Delivery and Program teams to resolve, report, and document client/driver disputes and volunteer issues.

·Ensures that all damage to delivery vehicles is properly handled and reported and monitors accident and incident reports.

·Provides regular and effective communication with delivery team through regular supervision meetings, department meetings and project-specific meetings.

·Develops and manages the Delivery department budget.

·Evaluates the effectiveness of Community Servings’ delivery programs and services through data collection, reporting and analysis.

DHL Express Boston, MA July 2017- July 2022

Field Service Supervisor

·Providing daily operational management support at the DHL service center to ensure efficient and timely pickup and delivery handling of customer materials and shipments within the collective bargaining agreement.

·Assigning and reviewing up to 80 courier routes along with warehouse personnel while managing delivery and pickups to meet customer expectations and satisfaction.

·Working with the maintenance department to provide safe vehicles for drivers, following up with DVIR write-ups and initiating vehicle swaps as needed.

·Investigating and answering complaints including resolving logistic issues and coordinating random/post-accident drug tests for couriers in accordance with company policy.

·Completing root cause analysis of all injuries and accidents along with disciplining and retraining employees as appropriate.

·Embodying the safety-first culture by leading as the Safety Champion, DASC Champion and Certified International Specialist (CIS) Champion for the service center.

·Facilitating onboarding, monthly and annual trainings for couriers, warehouse workers, and sales.

·Spearheading quarterly meetings to review customer issues and concerns at DHL Authorized Shipping Centers (DASC) locations.

·Managing courier HOS (60 hr. rule), schedules including labor approval, time off and vacation requests.

Greater Lynn Senior Service, (MBTA THE RIDE), Boston, MA May 2015 – September 2016

Dispatch Manager

Managed day to day operations of drivers and dispatch floor to improve service and on-time routes for riders.

·Optimized trips for drivers in real time to avoid missed and erroneous trips for drivers increasing the number of riders and reducing fines imposed by the state for delayed pickups.

·Enforced on-time protocol of 92% by coaching dispatchers and drivers, monitoring routes for drivers and dispatch performance and delegating tasks to dispatchers and dispatch assistants to ensure timely pickups.

·Implemented no show and dispatch protocols to increase efficiency in department.

·Approved and/or denied time off and vacation requests for drivers and dispatchers as well as compile daily reports.

·Met monthly with the safety committee and board to discuss evacuation routes and other logistics for emergency situations to ensure compliance with State laws and DOT regulations to reduce fines imposed by the state for delayed pickups.

W.B. Mason, South Boston, MA April 2010 – February 2015

Supply Driver

Strategically coordinated daily routes based upon effectiveness and time maximization to deliver office supplies to local businesses in a timely manner.

·Exceeded customer satisfaction by addressing the needs and concerns of customers as the liaison between customer service and clients including informing new and existing customers on company products, policies and services.

·Loaded truck with packages according to address information and order of priority on the daily route to transport packages to different parts of the building. .

EDUCATION

Salem State College Salem, MA June 2002 – May 2005

Brighton High School Boston, MA September 1998 – May 2002

SKILLS

Microsoft Office Suite including Word, Excel and PowerPoint, Auto Cad, Adept (dispatch program), Maps, Internet, Filing, ProCare, ZoneAr, Adobe Photoshop, Fireworks, Dreamweaver, Adobe GoLive, Kronos, LRT, Salesforce, Geotab, Netsuite.

PROFESSIONAL DEVELOPMENT

Supervisory and Leadership Management Training Certificate, DOT Certified, Dangerous Goods/Cat6 Certified, CPR First Aid Certified, Forklift Certified.

Contact this candidate