Customer Service Excellence

LUCRECIA MORENO MONDRAGON

Houston, TX ***** 281-***-**** *******@*****.*** WWW: Bold Profile

Dedicated professional with proven customer service excellence and time management skills, honed across roles at Dairy Queen and other establishments. Excelled in cash handling and fostering positive customer relationships, significantly enhancing repeat business. Trained new staff, ensuring high service standards. Achieved commendable accuracy in financial transactions, contributing to operational efficiency.

• Time management skills

• Cleaning and sanitizing

• Customer service excellence

• Reliability and punctuality

• Cash handling and management

• Written and verbal communication

Cashier

Dairy Queen

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Built relationships with customers to encourage repeat business.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Restocked and organized merchandise in front lanes. Hostess, 11/2016 - 12/2018

Papasitos Cantina – Houston, TX

• Answered customer questions about hours, seating, and menu information. Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

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Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

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• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

times.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit. Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

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Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

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Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

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Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

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• Reduced wait times for guests by effectively coordinating with other team members during peak hours.

• Answered phone calls to take orders, give information and document reservations.

• Completed daily side work and opening and closing duties without fail. Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

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• Seated patrons based on guest preferences and seating availability.

• Rearranged tables and chairs for large parties and retrieved high chairs for children.

• Backed up servers by checking on tables and retrieving items for guests.

• Provided patrons with estimated waiting times during peak service hours.

• Opened and closed seating sections according to volume of guests.

• Minimized customer service complaints by expertly managing customer expectations during busy periods.

• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

• Delivered pick-up and curbside orders to guests.

• Promoted business loyalty by fostering positive customer relationships. Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

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Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

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Cashier, 10/2010 - 11/2011

Winners Pizza – Houston, TX

Greeted customers

Took orders

Prepared orders

Took phone orders

Maintained restaurant clean

Restock food items

• Greeted customers entering store and responded promptly to customer needs. Harris Education - Klein High School

EDUCATION

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