Customer Service Accounts Receivable

Jacqueline Miles Cox ***********@*****.***

Contact Number: 3133 Lexington Ave

504-***-**** Kenner, LA 70065

Objective: Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Key Skills:

·Ability to multi-task

·Operations Management

·Team Building

·Time Management

·Computer Skills

·Customer Service

·Training and Mentoring

·Inventory Control

·Strong written and verbal skills

·Accuracy and Confidentiality

·Attention to detail

Work Experience

Home Depot 2016 - 2021

Department Supervisor

Louisiana

Duties:

•Maintained records of all transactions, payments, and adjustments.

•Assisted with accounts receivable collection efforts when necessary.

•Provided training and guidance to new employees on billing procedures.

•Monitored workflow to ensure timely completion of all invoices.

•Ensured accuracy and completeness of billing data in the system.

•Coordinated with other departments to ensure that customer orders were completed on schedule.

•Supervised work of cashiers, training new team members and monitoring performance.

•Developed and implemented strategies for providing excellent customer service experience.

•Conducted regular training sessions for staff on new products, services, and customer service techniques.

•Created reports on customer feedback, complaints, and suggestions for management review.

•Delegated work to staff, setting priorities and goals.

•Evaluated and authenticated returns, exchanges and voids.

Family Dollar 2010 - 2016

Store Manager

Lousiana

Duties:

·Conducted daily store operations, including opening and closing procedures and cash handling.

·Monitored inventory levels and placed orders to restock shelves.

·Developed strategies to maximize sales and profitability.

·Resolved customer complaints in a timely manner.

·Established customer service standards and monitored staff compliance.

·Recruited, trained and supervised new employees.

·Maintained accurate records of employee performance reviews.

·Analyzed financial data to identify areas of improvement.

·Created weekly work schedules for store personnel.

·Performed regular price checks to ensure competitive pricing.

·Developed relationships with suppliers to negotiate better prices.

·Managed inventory tracking and physical inventory counts to minimize loss.

Home Depot 2005- 2009

Department Supervisor

Louisiana

Duties:

•Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

•Resolved customer complaints in a timely manner while ensuring customer satisfaction.

•Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

•Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

•Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.

•Maintained records of items shipped, received, or transferred to another location.

•Monitored stock levels and identified ordering needs.

•Ensured all documents related to shipments were accurate before sending out orders.

•Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.

Education

Bonnabel High School Diploma - 1987

Other Information

I certify that I can type 50+ words per minute and that the information within this resume is accurate as of November 2024..

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