Senior Project Manager

Gwendolyn Lawrence

*********@*****.*** 847-***-****

KEY STRENGTHS

• Project Management • Process simplification and innovation

• Planning & Execution of Complex Contracts • 360 Customer Relationship Management

• Aligned Partner Management • Requirements Definition

• Government and Commercial Contracts • Technical and Strategic Account Launches PROFESSIONAL EXPERIENCE

W.W. Grainger, Inc. Lake Forest, Illinois

Sr. Pricing Execution Analyst 2020 to present

As a Pricing Strategist at Grainger, I was responsible for providing input to the development and execution of the company's pricing strategy across customer segments. My role included testing, analyzing, and optimizing pricing strategies, programs, and tactics, and delivering pricing guidance on individual large customer opportunities. I helped manage the implementation of various pricing strategy elements while ensuring alignment with the company's growth and profitability goals. As a liaison and subject matter expert for the pricing team, I worked closely with key business partners, including Sales, Sales Support, Legal, Product Management, Brand Segments, Investments, Finance, and Enterprise Systems. I also collaborated with the Contracts and Quotes team under the guidance of the Pricing Leader.

• Provided input to the development and execution of Grainger's price delivery strategy for individual Large Customer opportunities across customer segments.

• Ensured alignment of pricing strategy with go-to-market strategy and company growth and profitability goals.

• Tested, analyzed, and optimized pricing strategies, programs, and tactics.

• Delivered pricing guidance on individual large customer opportunities.

• Managed implementation of various pricing strategy elements with consideration of financial, system, internal process, and customer related metrics.

• Coordinated and collaborated with Contracts and Quotes, working with Pricing Leader. Amazon Business, Seattle, WA. 2019 - 2020

Sr. Implementation Project Manager

Preforming the key role of project management for the Amazon Business organization. Part of the key team to assist in the transforming of how customers view and manage spend and best utilize Amazon Business (AB) for purchasing needs. Engage with purchasing leadership and finance leadership to include Amazon Business as a key part of purchasing strategies, tools, and processes. Expert in AB solutions, and structure programs that incorporate AB solutions into existing purchasing processes and develop new processes to improve efficiencies and reduce costs. Work closely with customers to guide deployments and successfully adopt our solutions. Developing relationships across functional areas such as Purchasing, Finance, and IT. Proven track record of meeting and exceeding program goals.

• Liaison and focal point for multiple, concurrent implementation projects that vary in size and scope. Accountable for the following aspects of each project: Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance

• Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions

• Define requirements and scope program for utilizing AB solutions

• Assess program risks, anticipate challenges, and request support in escalation management when necessary

Gwendolyn Lawrence

*********@*****.*** 847-***-****

W.W. Grainger, Inc. Lake Forest, Illinois 2004 to 2019 Customer Lifecycle Project Manager 2012 to 2019

National Accounts/Government/Alternate Distribution Channel Leading cross functional teams to review, negotiate, operationalize, and implement profitable multi- year programs for government, commercial enterprise, and reseller customer segments. Providing pre-sales support by working as a consultant to develop solutions for sales teams and customers, promoting value proposition, and responding to Bids/RFP/RFIs. Providing post-sale execution support by defining project scope, requirements, statement of work, project plans, and risk management plan. Managing cross functional project teams distributed across multiple geographies. Effectively communicate status and mitigation plans to senior management.

• Work in direct partnership with sales teams to support opportunities valued up to $84M.

• Lead projects that manage cross functional business partners including Legal, Pricing, Finance, Product Management, and Vendors.

• Provide financial and operational guidance on opportunities based upon a thorough understanding of Grainger’s capabilities, services, processes and market/industry expertise.

• Monitor customer compliance against original commitments and interface with Sellers regarding shortfalls on performance and opportunities for improved revenues and profit. Assess actual customer activity and provide suggestions on deal revisions to bring acceptable returns.

• Communicate clear effective training and coaching across various Sales teams.

• Developed a bid review training guide that was used within the Central and West region.

• Received 1 award and 2 nominations for outstanding Team partner for account support and execution

Contract Specialist 2008 to 2012

Commercial/Alternate Distribution Channel

Partnered with Sales to create, review, revise, manage and maintain customer contracts while mitigating risk for Company.

• Responsible for drafting, amending, extending and terminating standard contracts.

• Interfaced with Legal department on non-standard and “Custom” agreements.

• Participated in conference calls with member of Sales Support and Sales teams, as necessary, during the contract negotiation process, ensuring that all decisions made during the calls conform to company policy and standards.

Customer Coordinator 2004 to 2008

Customer Service Representative

United States Armed Services 1988 to 1994

Supply Sergeant

Drill Sergeant

EDUCATION

Paralegal Certification Program

College of Lake County, Grayslake, IL

B.A., Political Science and History, 1992

Northeastern Illinois University, Chicago, IL

ISO Auditor Certification, 2005

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