Front Desk Clerk/Receptionist/Customer Service
Resume:
MARIA DEQUINTANAROO
Twin falls, Idaho *****
******************@*****.***
I am looking for a full or part time job in the Customer Service, Hospitality or Food Service industry. I am able to start immediately and have open availability. Work Experience
Night Auditor
Super 8 Motel - Tucson, AZ
January 2022 to April 2023
I was responsible for reconciling end of day reports, answering phones, making guest reservations, checking guests in and out of rooms, and scheduling housekeepers for the day as well as assigning rooms for the days check ins.
Front Desk Clerk
Best Western - Tucson, AZ
April 2021 to December 2021
I was responsible for making guest reservations, answering phones, checking guests into rooms, checking guests out of rooms and various other duties as assigned by management. Customer Service Associate
United Oil - Twin Falls, ID
March 2020 to August 2020
I rang up sales for customers, stocked shelves with product, prepared hot foods, cleaned restrooms and maintained gas pump area.
Tax Preparer
Jackson Hewitt - Twin Falls, ID
January 2016 to April 2018
Prepared state and federal income tax returns. Answered tax related questions for clients. Answered phones and scheduled appointments for personal and business clients. Server
Denny's - Twin Falls, ID
March 2016 to March 2018
I was a front of house server during the graveyard shift as well as a hostess for the daytime shift. CSR - Customer Service Representative
C3/CustomeContactChannels - Twin Falls, ID
July 2011 to December 2012
Customer Service representative for Humana Medicare Insurance and Pharmacy customer support. MCA Lead
Sears - Fairbanks, AK
March 2003 to March 2004
I was responsible for the hiring of sales floor personnel, Scheduling employees to meet the demands of the retail business, conducting employee, evaluations and counseling employees as needed to do the best job they could do, conducted inventory and the replenishment of the sales floor with current and new merchandise. Customer service manager for other departments and cashier duties. Cashier/Customer Service
Fred Meyer - Fairbanks, AK
January 1999 to February 2001
I rang up customers purchases, I replenished the sales floor, I participated in inventory once a year, I cleaned the fitting rooms as needed throughout the day, and I assisted customers in finding merchandise. Education
Diploma
North Mason High School - Belfair, WA
September 1993 to June 1997
Skills
• customer service skills (10+ years)
• Front Desk (5 years)
• QuickBooks
• Clerical Experience
• Typing
• Sales
• Guest Services (5 years)
• Microsoft Outlook (2 years)
• POS (5 years)
• Data Entry (2 years)
• Insurance Verification
• Strong multitasking skills (10+ years)
• Night Audit
• Tax Experience
• Cash Handling
• Administrative Experience
• Food service (3 years)
• Call center (2 years)
• Auditing
• Serving
• Clerical experience
• Hospitality
• Customer service
• Guest services
• Front desk
• Cash handling
• Tax experience
• Cash register
• Heavy lifting
• Marketing
• Human resources
• Manufacturing
• Financial auditing
• Grocery store
• Restaurant experience
• Hotel experience
• Digital marketing
• Computer skills
• Organizational skills
• English
• Communication skills
• Time management
• Leadership
• Microsoft Office
• Microsoft Word
• Filing
• Microsoft Excel
• Multi-line phone systems
• Wine knowledge
• Retail sales
• Basic math
Military Service
Branch: United States Air Force
Service Country: United States
Rank: Airman First Class
January 2001 to March 2003
Law Enforcement and Security duties. Training and certifications on several weaponry. Searched base personnel entering and exiting the installation. Wrote visitor passes for friends and family members. Commendations:
Air Force Expeditionary Medal for the 9/11 war
Assessments
Front desk agent (hotel) — Proficient
August 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
August 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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