Human Resources Customer Service
Resume:
Eliza James
Des Plaines, IL *****
**.*****.*****@*****.***
SUMMARY
Dependable and detail-oriented individual with a background in payroll processing, human resources, and administrative support. Skilled at maintaining employee records and payroll documents, providing customer service, and verifying data accuracy. Strong track record of meeting deadlines and increasing efficiency in payroll systems. EDUCATION
Bachelor of Science: Applied Behavioral Science
National Louis University, Wilmette, IL May 2016
SKILLS
● Data Compiling and Verification
● Microsoft Office/Excel
● Data Entry
● Outlook
● Customer Service
● Organization, Multi-tasking and Prioritization
● Problem Detection
● Critical Thinking
● Employee File Maintenance
● Fluent in Polish, Spanish and English
EXPERIENCE
Payroll Administrator
Dunkin Donuts & Baskin Robbins
Skokie, IL
December 2021 to Current
● Process employees' paychecks by collecting their payroll data and timesheets.
● Verifying employees' work hours and payment through the payroll system
● Issuing deductions, earnings and other statements to employees and updating payroll records regularly
● Edit/Correct employee time cards (14 Dunkin Donuts locations)
● Reviewing time sheets and work charts to detect and reconcile payroll discrepancies. Human Resources Assistant
Dunkin Donuts & Baskin Robbins
Skokie, IL
August 2016 to Current
● Created, organized and maintained employee personnel files to keep sensitive data secure.
● Guided new hires through orientation and onboarding and explained documentation requirements to facilitate the HR process.
● Assisted candidates with application processes by answering questions about application, performing background checks, and providing I-9 forms.
● Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
● Conducted employment verification and background investigation to facilitate the hiring process.
● Posted job announcements and pre-screened applicants to candidates for available positions.
● Created and maintained internal job descriptions and postings to accurately reflect roles.
● Developed and maintained training materials and benefits packets for new hires.
● Organized and attended hiring events and participated in job fairs to network with potential candidates.
● Prepared and set up new employee orientations.
● Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
● Processed, verified and maintained personnel-related documentation.
● Interviewed job applicants to obtain and verify information for screening and evaluation.
● Assisted with planning, organizing and coordinating company events. Shift Lead
Marshalls Store
Niles, IL
March 2012-October 2021
● Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
● Supervised and led employees to maintain productivity and customer service levels.
● Handled escalated customer concerns and emergencies in absence of manager or supervisor.
● Delegated tasks to employees and monitored activities and task completion.
● Positioned skilled staff in key areas throughout shift to optimize department productivity.
● Managed daily workflow and scheduled staff for adequate coverage.
● Coordinated shift workers for inventory receiving auditing and restocking.
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