Customer Service Graphic Design

Kevin Lynn Ford

Phone: [Your Phone Number]

Email: [Your Email Address]

LinkedIn: [Your LinkedIn Profile] (if applicable)

Location: Rosenberg, Texas

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Professional Objective:

"Dynamic Customer Service professional with 20 years of experience in delivering exceptional support and building strong customer relationships. Skilled in conflict resolution, active listening, and effective communication. Adept at managing high-volume inquiries and implementing strategies to enhance customer satisfaction. Looking to leverage my extensive experience to contribute to a dynamic team at [Company Name] and continue to make a positive impact on customer experience."

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Education:

1. Van Horn High

Independence, Missouri Graduated 1988

2. Penn Valley Community College

Associate Degree in Graphic Design

Kansas City, Missouri 2000 – 2008

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Professional Experience:

1. Greeter - Walmart Super Center

Kansas City, Missouri August 2002 – August 2015

Welcomed and assisted customers entering the store, ensuring a positive first impression and excellent customer service.

Provided information and directions to customers, addressing inquiries and concerns with professionalism and efficiency.

Monitored the entrance for security and adherence to store policies. Collaborated with team members to maintain a clean and organized environment. Assisted with returns and exchanges, addressing customer concerns promptly. Utilized leadership skills to train new associates and manage escalated customer issues. 2. Freelance Graphic Designer

Richmond and Rosenberg, Texas August 2015 – August 2019 Created visual content for a variety of clients, including logos, marketing materials, websites, and social media graphics.

Collaborated closely with clients to understand their brand vision and design preferences, delivering customized solutions that met their goals. Utilized industry-standard graphic design software such as Adobe Photoshop, Illustrator, and InDesign.

Managed multiple projects concurrently, ensuring timely delivery and high-quality design outputs.

Developed strong client relationships through effective communication and revisions based on client feedback.

Applied leadership and management skills to oversee project timelines, delegate tasks, and provide feedback.

3. Dispatcher/Retail Sales Associate - Suburban Lawn and Garden Kansas City, Missouri April 2019 – May 2019

Coordinated dispatching of service technicians, ensuring efficient workflow and timely service delivery.

Assisted customers with product inquiries and recommendations, particularly related to lawn care and horticultural needs.

Managed retail sales transactions, provided expert guidance on horticultural products, and recommended solutions based on customer needs.

Maintained inventory levels, including plant and garden supplies, and organized retail displays to enhance customer experience.

Handled customer complaints and inquiries, addressing concerns promptly and professionally. Utilized leadership and management skills to mentor team members and oversee daily operations.

4. Associate - The Home Depot

Rosenberg, Texas August 2022 – October 2024

Assisted customers in selecting electrical and lawn and garden products, providing expert advice and guidance.

Demonstrated products, answered questions, and recommended solutions to meet customer needs.

Managed inventory in the Electrical and Lawn and Garden departments, including restocking shelves and maintaining organization.

Provided exceptional customer service by resolving product issues, complaints, and returns in a timely manner.

Utilized strong communication skills to educate customers on product features, safety practices, and maintenance tips.

Applied leadership skills to train new associates and manage team tasks effectively.

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Key Skills:

Customer service

Communication

Problem-solving

Graphic design software proficiency (Adobe Photoshop, Illustrator, InDesign) Leadership and management skills

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