Front Office Data Entry

LECRECIA JOHNSON

Cohoes, NY *****

********.*******@*****.***

+1-518-***-****

To obtain an interesting position with a growing business. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Willing to relocate: Anywhere

Work Experience

Receptionist

CTG (Computer Task Group)-Albany, NY

June 2023 to July 2023

Responsibilities • Greet and welcome guests as soon as they arrive at the office

• Direct visitors to the appropriate person and office

• Answer, screen and forward incoming phone calls

• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

• Provide basic and accurate information in-person and via phone/email

• Receive, sort and distribute daily mail/deliveries

• Maintain office security by following safety procedures and controlling access via the reception desk

(monitor logbook, issue visitor badges)

• Order front office supplies and keep inventory of stock

• Update calendars and schedule meetings

• Keep updated records of office expenses and costs

• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing Benefits Administrator

NYSNA Pension Plan & Benefits Fund-Albany, NY

January 2023 to June 2023

· Maintain and update employee records and benefits files

· Coordinate daily benefits processing, including enrollments, terminations, and claims

· Advise and inform employees of the details of the company's benefit programs

· Resolve benefit-related issues and respond to queries and requests in a timely manner

· Research new employee benefit plans and vendors

· Liaise with vendors and negotiate and coordinate contracts for new and existing plans

· Evaluate the efficiency and value of current benefit programs and make recommendations for improvement

· Maintain and create records, reports, and documentation in accordance with federal, state, and provider regulations.

· Oversaw enrollment of new employees and company-wide yearly enrollment period.

· Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.

· Checked accuracy and completeness of benefits applications and documents. Receptionist

Nysna-Albany, NY

May 2021 to January 2023

· Serves visitors by greeting, welcoming, and directing them appropriately

· Notifies company personnel of visitor arrival

· Maintains security and telecommunications system

· Informs visitors by answering or referring inquiries

· Directs visitors by maintaining employee and following manufacturer's instructions for house phone and console operation

· Keeps a safe and clean reception area by complying with procedures, rules

· Process Pension Enrollment forms for RNs

· Help accounting department with checks by mailing them out, logging into computer base data when delivered

· Distribution of mail for the office

· Update data entry on Aetna eligibility

· Contributes to team effort by accomplishing related results as needed. Receptionist

East Hudson Oral & Maxillofacial Surgery-Troy, NY

February 2021 to May 2021

· Greet and direct patients and visitors

· Insurance benefits coordinating

· Prepare and explain patient treatment plans

· Sending and entering in claims

· Check patients in and verify that all information is up to date and accurate

· Retrieve X-rays and referral slips from general practitioners

· Scan and file appropriate check-in documents

· Communicate with patients to confirm appointments and make schedule adjusts as needed

· Collect, sort, distribute, and prepare emails

· Maintains clean lobby and reception area

Patient Service Representative

Capital Region Orthopaedics-Albany, NY

June 2020 to March 2021

· Maintained and updated all computerized client appointment schedules on a regular basis

· Coordinated appointment schedules with all relevant facility departments

· Coordinated appointment schedules with all relevant facility departments

· Protected the security of medical records to ensure that confidentiality is maintained

· Reviewed records for completeness, accuracy, and compliance with regulations

· Retrieved patient medical records for physicians, technicians, or other medical personnel. Medical Secretary

St. Peter's Health Partners-Albany, NY

April 2019 to June 2020

· Greet and attend to patients in person and over the phone

· Professionally assist doctors, staff, visitors and patients

· Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs

· Answer all phone calls in a professional and courteous manner

· Perform all duties within HIPAA regulations

· Maintain confidentiality of all doctor, staff and patient information

· Schedule appointments between doctors and patients

· Liaise between medical departments with discretion and professionalism

· Adhere to policy and procedures during all activates

· Assist with admissions/treatment as per agreed protocols

· Ensure that stock levels are adequate and orders are made timeously

· Communicate medical results to patients under clinical supervision

· Complete accurate documentation of patient visits

· Performs general office work including filing, copying, and processing of mail and other paperwork

· Assist in the coordination and management of training programs and educational visitors within the division

· Front desk duties including checking patients in, making sure all necessary paperwork is filled out, scheduling follow up appointments upon patient check out

· Performs additional duties as assigned

· For First Care associates: Medical Assistant responsibilities apply

· Provides clerical and support services as necessary to manage the department efficiently

· Complies with established chain of command for work related problems

· Perform other related duties incidental to the work described herein Administrative Compliance and Contracts Assistant

Maximus-Albany, NY

January 2017 to January 2019

· Follow company rules and guidelines when reviewing contracts

· Collaborate with QA and Social Media team and internal business partners on contract details

· Negotiate terms and conditions of contracts

· Draft and revise contracts as updates become available

· Work with legal, HR, and all relevant involved teams to ensure contracts are in compliance

· Present and explain contract conditions and details to business partners, employees, and management

· Confirm contract terms are understood by employees regarding company contracts

· Develop and maintain digital and paper system of contracts, other documentation, and records

· Update existing contracts when legal changes are made

· Coordinate with hiring and legal teams when new policy changes are implemented

· Monitor all contract deadlines and conditions to ensure timelines are kept for internal audits

· Compose and review language of contracts to meet company standards. Insurance Receptionist

MAXIMUS-Albany, NY

January 2017 to January 2019

· Operating telephone switchboard and answer and transfer calls

· Greet visitors and escort them to appropriate office or person

· Respond to visitor questions professionally and courteously

· Sort and distribute incoming mails and handle outgoing mails

· Place outgoing calls and conference calls as needed

· Draft, review and proofread ofice documents

· Perform basic data entry when needed

· Operate and maintain office machines including printers, copiers and fax

· Maintain reception area clean and organized

· Ensure in compliance with company rules and regulations

· Notify Security Officer about unescorted guests and emergency situations

· Assist in issuing guest passes and employee ID cards

· Assist in making meeting room reservations

Legal Receptionist

Maynard O"Connor-Catalinotto

January 2016 to January 2017

· Responsible for answering switchboard phones, routing calls to appropriate offices, and taking down messages

· Greet visitors and clients as they walk into the office

· Provide assistance in sorting incoming mails, as well as processing outgoing mails

· Responsible for keeping record of appearance in court and for scheduling meetings

· Create various forms for effective correspondence, and perform data entry and general administrative tasks

· Organize catering; book rooms

· May serve refreshments at meetings

· Provide support to paralegals, the office manager, and other staff for the smooth operation of the office

· Key entry of Attorney's billing for the month.

Receptionist

DAUGHTERS OF CHARITY-Menands, NY

January 2012 to September 2016

· Answer multi- line phone

· Allow visitors into the building

· Sign for packages/also maintain security by escorting visitors to wait in parlor. Receptionist

LIVING RESCOURCES-Albany, NY

June 2015 to January 2016

· Answer switchboard, transfer calls and take messages for agency personnel

· Receive agency visitors; provide information and directions, as needed

· Process incoming and outgoing mail, track postage

· Receive applicants for Personnel Department provide employment application

· Log in all incoming money and checks

· Provide finance department with copies of all transactions and receipts

· Help with mass mailings

· Maintain calendar for conference rooms

· Dispense checks on payday, as necessary, keeping records as needed

· Provide data entry and secretarial support to the Admin

· Svcs

· Dept; as needed.

Shift Supervisor

Y.I.C. CLEANERS-Troy, NY

May 2005 to September 2015

· Clean areas as assigned

· Made sure staff conducted punctual time, meet general needs for the company supervising other staff

· Dispose of trash at the end of shift

· Assist co-workers when needed

Receptionist

ST COLMANS HOME-Watervliet, NY

August 2008 to June 2015

· Receives and routes all incoming calls to the appropriate person or department

· Appropriately direct calls and / or take messages

· Receive all visitors and notifies the appropriate persons of arrival

· Maintain security by escorting visitors or wait in the visitor parlor and/or escort visitor to designated area as needed

· Alerts appropriate personnel for direction when problems arise. Teller

LOOMIS FARGO-Albany, NY

January 2008 to March 2008

· Verify money that comes from different banks

· Accuracy and speed process an average of 25 individual deposits

· Efficient computer data

Bus Aide

STAR & STRAND BUS SERVICES-Troy, NY

September 2007 to January 2008

· Instruct students for purpose of enforcing rules/regulations and maintaining safety

· Insure order and safety for children as they board and leave the bus

· Maintains discipline on the bus at all times

Data Entry Operator

BANK OF AMERICA

· Sorting information and resolving information

· Fast, efficient data entry of information

· Reviewing, correcting, deleting or re-entering of data Education

Certificate of Completion in Byrant & Stratton

Questar III Educational Center - Troy, NY

September 2005 to June 2007

Troy High School

Skills

• Computer Literacy

• Medical Office Experience

• Bilingual

• Front Desk

• Front Office

• Reception

• Medical Scheduling

• Medical Receptionist

• Insurance Verification

• Proofreading

• HIPAA

• Medical Terminology

• EMR Systems

• Administrative Experience

• Patient Care

• Data Entry

• Customer service

• Certifications and Licenses

• Driver's license

• Provider Relations

• Strong Analytical Skills

• Typing

• Administrative experience

• Office experience

Certifications and Licenses

Driver's License

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