Customer Service Social Media

AFRAIM MURSHED

*****@*******.*** 586-***-****

**** ******* **, *********, **, USA, 48212

PROFESSIONAL SUMMARY

With a robust educational background comprising a 4-year Diploma in Computer Science and Engineering from Bangladesh, I bring a solid foundation in technical skills and problem-solving abilities. My expertise extends across multiple domains, including advanced computer operations, digital marketing strategies, and exceptional customer service. I am dedicated to leveraging my knowledge and skills to contribute effectively to dynamic and forward-thinking organizations.

SKILLS

Microsoft Office (Outlook, Excel, Word), Customer Service, Communications/PR/Marketing, Microsoft Powerpoint, Microsoft Outlook, Training, Manager of direct reports, Computer Science/Mathematics, Online retail, Research

EXPERIENCE

Fulfillment Associate, Amazon.com Services LLC

November 2023 - Present

•I have been employed as a Fulfillment Associate at Amazon DET6, where I fulfill dual roles as both a packer and sorter. As a packer, my primary responsibility involves accurately and efficiently preparing individual customer orders for shipment. I meticulously adhere to Amazon's packaging standards to ensure items are securely packed and labeled correctly, utilizing scanning technology and warehouse management systems to maintain accurate inventory records and update order statuses promptly. Additionally, I perform sorting duties to organize incoming inventory and prepare it for distribution within the facility. This role requires strong organizational skills and attention to detail to ensure items are correctly routed to their designated locations. Working in a dynamic warehouse environment, I collaborate closely with team members to meet daily production targets and uphold Amazon's high standards of operational efficiency and customer service. My commitment to safety, accuracy, and productivity has contributed to the smooth functioning of operations at Amazon DET6.

Customer Service, Church’s Texas Chicken

September 2023 - December 2023

•While I was at Church’s Texas Chicken from September to December 2023, I provided excellent customer service by greeting and assisting customers, managing cash transactions accurately, and ensuring the cleanliness and organization of the dining area and kitchen. I handled customer inquiries and complaints efficiently, contributing to a positive dining experience. My responsibilities also included assisting in food preparation, adhering to health and safety standards, and supporting team members during peak hours. I received consistent positive feedback for my friendly demeanor and dedication to customer satisfaction. I was recognized as "Employee of the Month" for my contributions to a 15% increase in customer satisfaction ratings. I also played a key role in implementing a new inventory management system, which reduced waste and improved efficiency. Additionally, I successfully trained and mentored new employees, contributing to their smooth integration into the team and enhancing overall operational effectiveness.

Social Media Marketing Specialist, Pano Consult

May 2021 - February 2023

•In my role as a Social Media Marketing Specialist at Pano Consult, I am responsible for developing and executing comprehensive social media marketing strategies to enhance brand awareness and engagement. I create compelling content and manage social media accounts across various platforms to effectively reach target audiences and drive traffic to our services.

•I conduct thorough market research and analyze social media trends to optimize campaign performance and achieve measurable results. This includes monitoring key metrics, such as engagement rates and conversion rates, to refine strategies and maximize ROI.

•Collaborating closely with cross-functional teams, I ensure that social media efforts align with overall marketing objectives and business goals. I leverage my expertise in content creation, community management, and paid advertising to maintain a consistent brand voice and foster positive relationships with our audience.

•During my tenure, I have successfully launched campaigns that have significantly increased brand visibility and engagement. I stay updated on industry trends and best practices to implement innovative strategies that keep Pano Consult at the forefront of social media marketing excellence.

Digital Marketing Expert, 71 Digital Sign

January 2018 - February 2022

•As a digital marketing expert at 71 Digital Sign, I spearheaded comprehensive digital marketing strategies aimed at boosting brand visibility and engagement. My role involved crafting and executing impactful campaigns across social media, email marketing, and PPC platforms to effectively target and engage audiences. I conducted in-depth market research and data analysis to drive strategic decisions, optimizing campaigns for maximum ROI and performance. I managed social media channels, developed compelling content, and monitored key metrics to refine strategies and enhance campaign effectiveness continually. Collaborating closely with cross-functional teams, I ensured alignment of marketing efforts with business objectives, leveraging SEO techniques to improve online visibility and drive organic traffic. I successfully launched campaigns that significantly increased brand awareness and lead generation, contributing to measurable growth in customer acquisition and retention rates. Throughout my tenure, I maintained a proactive approach to staying abreast of digital marketing trends and innovations, integrating new tactics to maintain competitive advantage in the dynamic digital landscape.

Interpreter (English to Bangla & Sylheti), 71 Digital Sign

May 2020 - March 2021

•Provided accurate and culturally sensitive translation services for digital signage content, facilitating effective communication between English-speaking clients and Bangla-speaking audiences.

•Translated a wide range of materials including advertisements, informational signage, and promotional content, ensuring clarity and engagement for diverse viewers. Collaborated with the design team to adapt content for optimal visual and linguistic impact, contributing to successful marketing campaigns and enhanced audience understanding. Demonstrated strong attention to detail and cultural nuance, resulting in high-quality translations that supported the company’s objectives and client satisfaction.

Beside that I also did interpreting for my family & friends.

EDUCATION

Associates, Cybersecurity

Wayne County Community College District

High School Diploma/GED, Science

July 2019

Jalalabad Cantonment Public School & College

CERTIFICATES AND LICENSES

•Digital Marketing, ab28696a8dda4757b6c636f28a325f40, HubSpot Academy

•Advanced Google Analytics, https://t.ly/f3cWr, linkedin.com

•The Science of Sales, https://t.ly/1-X79, linkedin.com

•Advanced Lead Generation, https://t.ly/LxVoL, linkedin.com

•The Fundamentals of Digital Marketing, 6HN F6T CXV, Google

LANGUAGE

Bengali

Speaking- High

Writing- High

Reading- High

English

Speaking- High

Writing- High

Reading- High

Contact this candidate