Quality Assurance Specialist
Resume:
Theresa Dughman
Outgoing Business Process Analyst/Quality Assurance Specialist with more than 20 years of experience in DoD programs, as well as military operations. Possess excellent critical analytical and problem-solving skills that help assist with solving complex problems. Looking to leverage the ability to provide excellent support on all process methodologies, quality assurance and business analysis in support of the system lifecycle methodologies. Spirit Lake, ID 83869
*******************@***********.***
I have over 20 years working with the Department of Defense (DoD) Industry, with an emphasis in:
• Quality Assurance
• Risk Management
• Disaster Recovery
• Business Systems Analysis
• Project Management
• Systems Administration
• Operations Management
• Incident Response and Management
• Configuration Management
• Service Management
• Account Start-Ups, Transition and Lead Support
Recent Department of Defense (DoD) RADAR Project Support: Worked with the FIRES Division located on Ft. Sill, Lawton, OK on the following radar projects:
• JADOCS
• AFTADS
• Firefinder-Q36
• Firefinder-Q37 (maintenance)
• Q50
• Q53
• FOS
SPECIALTIES: Agile Methodology, Six Sigma Green Belt Certified, ITIL Foundations Certified, ISO 9001:2008, Quality Management Systems (QMS) Representative (2008-2010) and Auditor (2010-2011) supporting all DoD Military Branches (Air Force, Army, Navy and Marine Corps). Authorized to work in the US for any employer
Work Experience
Background Investigator
CACI International-Lawton, OK
March 2023 to Present
Position Accepted - Awaiting Top Secret Clearance. Caregiver/Medical Care Provider
self employeed-Spirit Lake, ID
December 2022 to Present
Quality Assurance Analyst, DoD FIRES Division, Fort Sill Army Post Leidos-Lawton, OK
May 2019 to April 2021
• Served as a Quality Assurance Analyst supporting formulating, coordinating, directing, and executing all quality assurance policies, tools, and training programs, and conducting internal controls reviews to ensure product assurance competency and the effectiveness of surveillance activities on all DoD Radar Projects.
• Worked with the QA Lead to develop strategies, goals, tasks, roles, responsibilities, and information needs for QA surveillance.
• Performed activities related to the analysis, design, development, test and maintenance of complex software systems.
• Provided technical surveillance to determine the adequacy of the software engineering program to achieve design and development objectives.
• Performed technical surveillance of systems and software controls and processes using Agile through in-depth review and commenting of software products. Quality Assurance Specialist, DoD FIRES Division, Fort Sill Army Post Supporting All RADAR Projects
CACI International Inc-Lawton, OK
September 2018 to May 2019
• Developed and maintained policies and internal standard operating procedures (SOP) and requirements, test plans, test reports and test procedures.
• Performed product and process compliance reviews of engineering, test, administrative and management products and processes.
• Participated in Quality Assurance Working Group Meetings and Internal Program Review Meetings.
• Participated in developing the Quality Assurance schedule of evaluations and audits and responsible for the development and implementation of the root causal analysis resolution process to support changes to improve the quality of software development products.
• Participated in providing Quality Assurance and process improvement information for the project.
• Determined and proposed alternative solutions to correct noncompliance issues associated with process and/or work products.
• Produced change requests, as needed, to all process artifacts. All projects were developed and delivered in an Agile Methodology environment.
• Attended all project Scrum, Sprint and Retrospectives reviews.
• Delivered final project software and documentation to the Fires Division customer. Configuration Manager
KOCHUR TRUMMER CORPORATION-San Diego, CA
September 2017 to January 2018
• Supported the Pre-Configuration of the COLTS Database in support of the DoD Navy CNIC AT/FP Program in providing all database source code, creation and updating of all business processes, flow charts and project scope narratives.
• Worked directly with the CFO and CEO in support of this program. Project Coordinator, CPD Organization
Sempra Energy via Tentek-San Diego, CA
January 2016 to November 2016
• Supported the Construction, Planning & Design (CPD) Organization in managing internal defects using the Hewlett Packard Quality Center (HPQC) Application Lifecycle Management Database.
• Responsible for coordinating and collaborating with internal and external stakeholders to elicit functional requirements, flowcharts, modeling those requirements in an organized manner and communicating those requirements
• Identified and implemented process improvements to support efficiencies in design phases of projects.
• Balanced multiple priorities and deliverables to maintain forward progress and ensure customer expectations are met.
• Created and provided relevant artifacts to manage processes' in a controlled and governed manner.
• Provided coaching and institutional knowledge to all stakeholders to ensure that all relevant information was understood and explainable teamwork assignments.
• Directed and monitored work efforts daily, identifying resource needs and escalating functional, quality timeline issues appropriately.
• Responsible for tracking key project milestones and coordinated all communications with all areas of the organization that impacted the scope and resources of the work effort being managed. IT Specialist Advanced/Resource Business Analyst
Hewlett Packard (HP) Enterprise Services - (Previously Electronic Data Systems (EDS))-San Diego, CA August 2008 to July 2015
(7 years)
IT Specialist Advanced/Resource Analyst, LSS/ITIL/QMS ISO DoD/DCO Operations Control & USMC NGEN Delivery Team Navy Marine Corps Intranet (NMCI)/CoSC/NGEN Account
• Planned, directed and coordinated activities surrounding strategic IT and Business projects utilizing using the ITIL Framework, Six Sigma DMAIC Methodology, Quality Management Systems (QMS) ISO 9001 2008 & Business Continuity Management (BS25999) Methodologies.
• Managed complex, strategic projects that spanned organizational boundaries.
• Responsible for delivering defined project outcomes on time with quality results. Projects were typically strategic in nature and had high visibility within the organization.
• Responsible for all aspects of the development and implementation of assigned projects and was the single point of contact.
• Responsible for overall coordination, status reporting and stability of project-oriented work efforts.
• Ensured projects were delivered on time, adhering to high quality standards and to meet customer expectations.
• Responsible for assembling project plans and teamwork assignments, directed and monitored work efforts daily, identified resource needs, performed quality reviews and escalated functional quality timeline issues appropriately.
• Responsible for tracking key performance indicators (KPI’s) and milestones, adjusting project plans and/or resources to meet the needs of the customer.
• Coordinated all communication efforts within the enterprise that impacted the scope, risks and resources of the work efforts being managed.
• Responsible for the creation and administration of the organizations SharePoint sites.
• Created performance metrics to encourage performance improvement, effectiveness, efficiency, and appropriate levels of internal controls.
• Incorporated "best practices" related to the performance being measured and cost/risk/benefit analysis, where appropriate.
Project Management/Metrics Business Analyst
Electronic Data Systems (EDS)-San Diego, CA
July 2006 to August 2008
DoD/Navy Marine Corps Intranet (NMCI) Account
• Planned, directed and coordinated activities surrounding strategic IT and business projects utilizing using the ITIL Framework, Six Sigma DMAIC Methodology, Quality Management Systems (QMS) ISO 9001 2008 & Business Continuity Management (BS25999) Methodologies.
• Managed complex, strategic projects that spanned organizational boundaries.
• Responsible for delivering defined project outcomes on time with quality results.
• Responsible for all aspects of the development and implementation of assigned projects.
• Responsible for overall coordination, status reporting and stability of project-oriented work efforts.
• Ensured projects were delivered on time, adhered to high quality standards and met customer expectations.
• Responsible for assembling project plans and teamwork assignments.
• Directed and monitored work efforts daily, identified resource needs, performed quality reviews and escalated functional quality timeline issues appropriately.
• Responsible for tracking key project indicators (KPI’s) and milestones, adjusting project plans and/or resources to meet the needs of customers.
Human Resources Generalist
Electronic Data Systems-San Diego, CA
May 2000 to November 2002
Human Resources Analyst, Western Region DoD/Navy Marine Corps Intranet Account
• Collaborated with hiring managers to understand required knowledge, skills and abilities for open positions.
• Determined effective recruitment strategies, including identifying appropriate use of job boards, job fairs and direct hire/ small business agencies.
• Reviewed resumes to identify qualified candidates.
• Conducted phone and onsite interviews to assess candidates' knowledge, skills and abilities.
• Reviewed employment applications for completion and accuracy, coordinated background investigations, prepared and extended offers of employment.
• Coordinated contingent drug screenings.
• Prepared marketing material, created screening questions and coordinated advertising events/job fairs.
• Managed employee records.
• Prepared documentation for Affirmative Action files.
• Conducted New Hire Orientation.
• Coordinated Career Development meetings.
• Provided new hire training sessions weekly (2-day training sessions). Office Manager
Electronic Data Systems-San Diego, CA
March 1999 to April 2000
Office Manager
Electronic Data Systems - San Diego, CA
March 1999 to April 2000
Office Manager/Executive Assistant, IT21 DoD Account
• Would oversee general office operations and provided reports to management.
• Responsible for all Accounts Payable and Expense Reports in support of the organization.
• Coordinated appointments, scheduled and managed staff calendars.
• Managed filing systems and office supplies.
• Maintained IT infrastructure and kept inventory of orders.
• Would oversee staff interactions and responded to their queries on office management issues.
• Monitored office management and designed innovative work systems.
• Worked with the Human Resources team to ensure updated office policies.
• Onboarded new employee hires.
• Would oversee guest experiences, sorted mail and answered direct phone calls.
• Planed all in-house and off-site activities in support of the organization.
• Arranged travel, including flight, hotel booking and car rentals. Education
Bachelor of Business Administration in (B.B.A.), Business Administration National University - San Diego, CA
2017 to December 2023
Skills
• ITIL
IT Service Management
IT Operations
• Agile
• Incident Management
• Six Sigma
• Microsoft SharePoint
• Change Management
• Process Improvement
• Quality Management
• Time management
• Microsoft Excel
• Proofreading
• English
• Conflict management
• Jira
• Test management tools
• Debugging
• iOS
• Business Continuity Planning
• Business Analysis
• Scrum
• Software Development
• Visio
• Test Cases
• Computer Networking
• Project management methodology
• Manufacturing
• Salesforce
• APIs
• Project Implementation
• Business Requirements
• Waterfall
• Requirements Gathering
• Contracts
• Quality control
• Primavera
• ISO 9001
• Microsoft Word
• Analysis skills
• Software testing
• Microsoft Office
• Writing skills
• Communication skills
• Test automation
• Data management
• Relational databases
• Data governance
• User acceptance testing
• Analytics
• Data warehouse
• Quality assurance
• Java
• Distributed systems
• Confluence
• Selenium
• IT
• Customer service
• Data collection
• Business process modeling
• B2B
• IT
• SAP Finance & Controlling
• Product management
• SDLC
• Information management
• Requirements management
• HTML5
• Application Development
• Project management
• Microsoft Project
• Events management
• Travel planning
Languages
• English - Expert
Links
http://h10134.www1.hp.com
https://www.linkedin.com/in/theresa-dughman-5667b46 https://www.linkedin.com/in/theresa-dughman-5667b46?jobid=1234&lipi=urn%3Ali%3Apage
%3Ad_jobs_easyapply_pdfgenresume%3B5Vjr5Ta%2BSM%2BR2u0xDr80ZA%3D%3D&licu=urn%3Ali
%3Acontrol%3Ad_jobs_easyapply_pdfgenresume-v02_profile Certifications and Licenses
Human Resources (SHRM) Generalist Certification, Six Sigma Green Belt Certification, PRINCE2 Agile® Foundation & Practitioner Certification, Quality Certification, Quality Management System (QMS), Information Technology Infrastructure Library (ITIL)
Present
Certified Quality Auditor
Six Sigma Certification
Six Sigma Green Belt
Additional Information
Hobbies include: US Sailing Certifications (Basic Keel Boat. Cruising, Racing Tactics, Navigation), Riding Dirt & Street Motorcycles, Snowboarding, Reading, Traveling & Spending Quality Time with Family & Friends.
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