Customer Service Representative

Quamial Mearite

Parkton, NC • 910-***-**** • ************@*****.***

Remote Customer Service Representative

Dedicated and versatile customer service professional with 8 years of experience in high-pressure environments. Known for handling challenging situations with composure and delivering exceptional results. Seeking a remote customer service representative position to leverage my skills in communication, problem-solving, and customer satisfaction.

WORK EXPERIENCE

Bottle-Free Water Fayetteville, NC

Customer Service Representative

• Handle high-volume inbound and outbound calls, maintaining a professional demeanor

• Schedule appointments and manage customer accounts with precision

• Consistently meet or exceed sales quotas through effective communication and persuasion

• Resolve customer inquiries and complaints, ensuring high satisfaction rates

• Collaborate with team members to improve processes and customer experience

• Maintain accurate records of customer interactions and transactions SKILLS

• Accuracy

• Attention to detail

• Conflict resolution

• CRM software

• Excellent Customer

Service

• Microsoft Office Suite

• Multi-modal

telecommunication

experience

• Multitasking

• Problem-solving

• Time management

• Communication

Apple Moving and Storage Company Fayetteville, NC

Inventory Specialist

• Conducted detailed inventories of customer belongings, ensuring accuracy and completeness

• Developed and implemented a coding system for identifying damaged or fragile items

• Coordinated with moving teams to ensure proper handling and placement of items

• Reconciled inventory counts with customer estimates, resolving discrepancies promptly

• Maintained a clean and organized work environment to enhance efficiency

• Assisted in training new team members on inventory procedures and best practices EDUCATION

High School Diploma

Terry Sanford High School

Fayetteville, NC

Criminal Justice Studies

Fayetteville Technical

Community College

Fayetteville, NC

Carrols Corporation Fayetteville, NC

Cashier

• Managed high-volume transactions with speed and accuracy in a fast-paced environment

• Provided exceptional customer service, addressing concerns and resolving issues promptly

• Maintained a clean and well-stocked work area to ensure smooth operations

• Collaborated with kitchen staff to ensure order accuracy and timely delivery

• Balanced cash drawer at the end of each shift with 100% accuracy

• Trained new team members on POS systems and customer service protocols

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