Customer Service Peer Specialist
Resume:
JEREMIAH DAVIS
********.********@*****.***
Summary
Performance driven professional seeking employment
Accomplishments
** + years in recovery services. Security Ministry, Children’s Ministry, Deans list, Upwards Bound program,
Skills
Multiline phone
HIPPA
Efficient
Loyal
Interpersonal
Microsoft Suite
Reliable
Flexible
Goal Oriented
Complete documentation in a timely manner
Responsible
Policy & Procedure Maintained daily operations
Developed courses
Teamwork
Administration
Customer Service
Supervising
Honest
Driven
Communication
Courteous
Class E License
ASAM Certified
Work Experience
Burrell Behavior Health Springfield, MO
Certified Peer Specialist 03/2020 – 3/2024
Gathered data, conducted analysis, and compiled it into comprehensive reports for distribution to all relevant personnel.
Streamlined the process.
Assisted individuals in connecting with program resources for additional support and treatment.
Kept track of program budgets and costs to ensure that they stayed within budget constraints.
Entered client information into a centralized database and kept track of all clients' case records.
Parent support groups on topics like positive discipline and parenting styles were facilitated by me.
Gathered and analyzed information about the needs and interests of the community.
Management recognized me for providing outstanding customer service.
Kept an eye on things.
Jeremiah Davis
Assessed clients' needs and referred them to financial, medical, social, and community resources and services.
Ensured that a diverse client base received services such as counseling, case management, education, and job training.
Assessed client conditions and updated files using the EHR system.
Coordinated the scheduling of [Number] classes for the assigned program.
Kept track of students' academic progress, mental health, and sociability through ongoing individual assessments.
Was in charge of all tasks delegated to me, including [Task] and [Task].
In charge of a caseload of [Number] clients at any given time.
Kept track of everything.
Kept accurate and up-to-date program files and records.
Was in charge of representing
Families were referred to food banks, financial assistance programs, employment and training assistance, as well as health and immigration services.
Clients were given an overview of the program's features and requirements, as well as answers to their questions.
Averaged [Number] comprehensive reports and presentations every month.
Solved
Recovery Out Reach Services Springfield, MO
Certified Peer Specialist 09/2019 02/2020
Over seen two peer specialist
Develop ca
Gathered data, conducted analysis, and compiled it into comprehensive reports for distribution to all relevant personnel.
Streamlined the process.
Assisted individuals in connecting with program resources for additional support and treatment.
Kept track of program budgets and costs to ensure that they stayed within budget constraints.
Entered client information into a centralized database and kept track of all clients' case records.
Parent support groups on topics like positive discipline and parenting styles were facilitated by me.
Gathered and analyzed information about the needs and interests of the community.
Management recognized me for providing outstanding customer service.
Kept an eye on things.
Assessed clients' needs and referred them to financial, medical, social, and community resources and services.
Ensured that a diverse client base received services such as counseling, case management, education, and job training.
Kept track of students' academic progress, mental health, and sociability through ongoing individual assessments.
Was in charge of all tasks delegated to me, including [Task] and [Task].
In charge of a caseload of [Number] clients at any given time.
Kept track of everything.
Kept accurate and up-to-date program files and records.
Was in charge of representing
Families were referred to food banks, financial assistance programs, employment and training assistance, as well as health and immigration services.
Clients were given an overview of the program's features and requirements, as well as answers to their questions.
Averaged [Number] comprehensive reports and presentations every month.
Solved
Kiwi Paint Solutions Springfield, M0
Operations Manager 12/2016 -10/2018
Cut spending and managed budgets worth $150000, saving %7 per quarter.
Oversaw and improved the delivery of $300,000 worth of merchandise per year.
Was in charge of enforcing security policies and procedures in order to keep company assets safe from theft, loss, and damage.
I'm going to see some of my most important clients to build relationships and figure out what they really want.
Answer phones and provide information to callers, as well as take messages and transfer calls to the appropriate people.
With improved employee evaluation processes, I was able to improve team performance.
Taught staff how to handle complaints calls with a single touch resolution, eliminating the need to transfer calls to other departments.
8 different vendor partnerships were established and maintained by me.
Got better.
Trained
Made a decision.
Improved freight slot control in the warehouse by maximizing organizational efforts.
Daily operational strategies, such as delivery routing, team workflows, and promotional initiatives, were all planned by me.
Improved productivity KPIs by leading trainings on procedures and safety practices.
Was in charge of incident management, which included troubleshooting, root cause analysis, and issue resolution.
Represented the company to potential customers, vendors, and other external stakeholders.
Met my production objectives
Won
Oversee all resource allocation on a daily basis.
Jeremiah Davis
Provided excellent customer service to maintain and improve customer relations, strengthen loyalty, and increase product and service sales.
Customer service
Was in charge of representing
Solved
Kept track of everything.
Am efficient in responding to all customer inquiries.
Education
Ozarks Technical College
Certificate in Auto Body Collision and Repair
+96 College hours
Certifications, Leadership and Community Involvement
Trauma Informed
Motivational interviewing
CPI
CPR
Personal Brain
Men in Trauma
Certified Peer Specialist
ASAM Certified
Painter
Frame Repair
Dent Repair
Color m
Matching
Welding might and tig e
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