User Experience Designer

Richard Mutunzi

Seattle, WA LinkedIn 615-***-**** https://www.behance.net/mutunzirichard

User Experience Designer with a strong background in creating intuitive, user-centered designs for digital platforms. Experienced in leading design projects at Marriott International, supported by certifications from IBM and Course Careers, where I focused on mobile apps, websites, and booking systems. Proficient in wireframing, prototyping, and conducting user research to enhance satisfaction and optimize conversion rates. Skilled in Figma, Adobe XD, and Sketch, with a deep understanding of accessibility standards and usability testing. Additionally, I bring over 5 years of experience in the hospitality industry, where I was recognized as Best Talent of the Month for Q1 2024 at W Seattle. EDUCATION

Kigali University Rwanda, Kigali

BS in Business and Information Technology Graduated in 2023 IBM Coursera Training

User Interfaces and Experiences (UI/UX) Graduated in 2024 Vanderbilt University

Full Stack Coding Bootcamp Graduated in 2023

WORK EXPERIENCE

W Seattle Seattle, WA

Guest Experience Expert May 2023– Present

Facilitated seamless check-in and check-out experiences, ensuring user-friendly interactions and resolving inquiries, reservations, and complaints with empathy and effective problem-solving. Maintained accurate room inventory and supported revenue management by analyzing data and ensuring system precision. Collaborated with cross-functional teams to enhance guest satisfaction and drive revenue optimization. Identified opportunities for process improvement, promoting innovation to elevate operational efficiency. Engaged stakeholders to align on best practices, ensuring consistent delivery of exceptional guest experiences. Marriott International Washington DC

User Experience Designer June 2020 - Dec 2022

Designed intuitive user interfaces and seamless experiences for Marriott’s digital platforms, focusing on Bonvoy mobile apps, websites, and booking systems. Conducted user research, gathered insights, and iterated on design prototypes to enhance customer satisfaction and increase conversion rates. Collaborated with cross-functional teams to ensure design solutions aligned with brand guidelines and business objectives. Utilized design tools like Figma and Adobe XD to create wireframes, prototypes, and high-fidelity designs. Led user testing to gather feedback, refine concepts, and ensure accessibility compliance.

Gaylord Opryland Resort Nashville, TN

Hotel Management Trainee August 2019 – March 2020

Oversaw daily operations of the Front Office and 2,880-room division, ensuring smooth guest interactions and operational efficiency. Analyzed and administered business and revenue reports to support data-driven decision- making and optimize hotel performance. Gained expertise in Property Management Systems (PMS), MARSHA, and seven additional software platforms through an intensive rotational program. Collaborated directly with guests to understand their travel needs, creating personalized itineraries and delivering tailored solutions for services, tickets, and local attractions. Sold tickets for hotel shuttles and local events, providing comprehensive information about hotel offerings and community resources. Streamlined dining reservation processes to deliver seamless guest experiences aligned with individual preferences and expectations. SKILLS & INTERESTS

Skills: Design Tools: Figma, Sketch, InVision, Miro, Adobe XD, Adobe Photoshop, Adobe Illustrator User Research & Testing: Usability Testing, Journey Mapping Development Tools: VS Code, GitHub Web Development: HTML, CSS, JavaScript Design Specialties: UI/Interaction Design, Information Architecture, Wireframing & Prototyping, Data Visualization Methodologies: Agile Development, Visual-Motion & Identity Systems Interests: Drawing, Music, Basketball