Customer Service Loss Prevention
Resume:
Van Weekly
Chicago Illinois *****
***********@*****.***
Professional Summary
Experienced in clerical, administrative and customer service work. Proficient in Microsoft Outlook, Excel, Word, Power Point and CCTV’s. Also have loss prevention and business knowledge.
Key Areas of Expertise
●Customer Service
●Loss Prevention
●Asset Protection Training
●Administrative Assistant
●Complaint Handling & Team Building
●Management
●Front-End Supervision
●Order fulfilment
●Receptionist
●Proficient Typing Skills
Education and Certifications
Harper Highschool
Graduated in 2012
Work Experience
Call Center Representative
Staffmark June 2020- November 2021
●Answer and manage inbound inquiries from customers in a prompt, courteous manner while documenting relevant information
●Ask appropriate questions and listen actively to identify specific questions or issues to provide appropriate response
●Reply and handle inquiries via telephone and other communication channels, reading and health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments and other related topics
●Analyze and own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up
●Communicate and partner with customers tactfully and empathetically to resolve issues
●Handle and process customer complaints/grievances while applying appropriate conflict management skills
●Read, comprehend and verbalize processes and procedures of the origination and of health insurance coverage
●Remote setting
Loss Prevention Associate
Macys March 2014- May 2020
Shift Supervisor
Nascar Carwash, Matteson, IL June 2009- February 2014
Exchanged money with customers for the purchase of merchandise
Utilized the phone system to take calls and messages
Maintained inventory within the store
Scheduled appointments with customers for detailing services
Assisted with payroll
Trained incoming employees
Increased profits
Washed and Detailed Cars azz
Enrolled customers into monthly and yearly plans
First point of contact with contractors/visitors
Stocked and organized merchandise
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