Customer Service Entry-Level It

SUMMARY

Versatile, reliable professional with *+ years of work experience seeking an entry-level IT position where I can use my existing skills and expand my knowledge of applications and support with new responsibilities in the IT industry. Skills include computer networking, analytical thinking, and creative problem solving. Strong background in customer service concepts with experience of clients, employees, and administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise and follow leadership directives.

EDUCATION

MyComputerCareer Information Technology Security Administrator November 2023

Wiley College Bachelor of Arts in Sociology May 2010

TECHNICAL SKILLS

HTML5 JavaScript Notepad++ Linux & VMware Routers & Switches PowerShell Operations Maintenance Basic Troubleshooting Customer Service/Support Installation, Service & Repair Wireless Networking Wired Networking Computer Diagnostics & Repair Exposure to Virtual PC TCP/IP, DNS & DHCP systems Active Directory Test Equipment Operation Wi-Fi Router Configuration Printer Setup/Troubleshooting Electronic Health Record Modernization

WORK EXPERIENCE

Customer Service Rep I (Accounting/Billling Dept) City of Houston March 2023 – Present

Scan and save documents using excellent organization skills.

Compute bill corrections/exceptions and adjustment using analytical skills.

Use different equipment/systems like scanner, copier, computer at required standards.

Maneuver different applications on the computer to perform various tasks at high levels of accuracy.

Use MS office application tools like Outlook, Excel, Word, Teams to complete various tasks efficiently.

Communicate with customers over the phone, via email or in person to share or collect accurate information.

Delivery Driver Beacon Building Products November 2021 - September 2022

Adhered to safety processes and procedures

Delivered company products to customers on schedule

Interfaced with customers and worked to resolve any issues that arise

EHRM Trainer Veterans Affairs (VA) April 2020 - November 2021

Developed materials and facilitated orientation and training

Developed documentation of practices and clinician user manuals

Ensured functionality in the development of workflows and procedures

Operator I Brazoria County June 2017 - March 2020

Worked in adherence to safe practices, procedures, work site or traffic laws

Maintained proper coordination and cooperation with the road and transport system.

Operated heavy equipment, ex: dump trucks, front-end loaders, backhoe, and other related equipment.

Account Manager LIV Solutions July 2016 - September 2017

Workflow development, mapping, testing, and go-live support for end-users.

Worked with the Sales team to onboard and integrate new clients and developed existing client relationships.

Liaised between the customer and cross-functional project teams; documented and resolved defects and issues.

Case Manager Carter’s Kids May 2011 - July 2016

Ensured accuracy of documentation submitted to Facility Manager and Facility Administrator.

Monitored the living condition of assigned residents to ensure that they were receiving proper care.

Managed the care plan for all new resident cases, which were tailored to meet each individual needs.

JORDAN CHRISTOPHER ALEXANDER

*****************@*****.*** 832-***-**** Angleton, TX

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