General Manager Customer Service
Resume:
G E N E R A L
M A N A G E R
JENNIFER
GRAY
I am an accomplished General Manager with over 10 years of experience in high-volume fun to fine dining restaurants: hotel development; live venues; event centers; retail and bar establishments; sales and marketing management most recently with revenues of 22.2 million, 18.9 and 17.8 million in sales. My diverse background merges creative vision with analytical acumen, making me a detail-oriented team player dedicated to exceptional customer service. I strive to cultivate a positive workplace culture through transparency, effective communication, and empowerment. Throughout my career, I have developed innovative strategies that drive revenue growth, streamline operations, and enhance brand recognition. By remaining attuned to industry trends and employing strong problem-solving skills, I prioritize both customer satisfaction and organizational objectives. My commitment to excellence and the cultivation of robust relationships with stakeholders have been pivotal in shaping my career. I am eager to leverage my expertise to inspire success and create a meaningful impact in future roles.
Thank you for taking the time to consider me. I hope we have the opportunity to meet and discuss a prosperous future together. Dear Hiring Manager,
J. Gray
Sincerely,
**********@*****.***
Pensacola, FL 32514
C O N T A C T
W O R K E X P E R I E N C E
Dick’s Last Resort
San Antonio, Tx / Dallas, Tx / Panama City Beach, FL 06/2023 - Present
GENERAL MANAGER
Lead 120-member team, ensuring high-quality service and operational efficiency.
Revamped customer experience strategy, integrating comedy acts and interactive elements, resulting in heightened engagement and brand differentiation.
Streamlined recruitment with open casting calls, improving team quality and training.
Implemented policies to improve procedures, boosting team performance significantly.
Restructured venue operations, diversifying audience and increasing revenue streams.
09/2022 - 06/2023
Amaranth Hospitality / Lily Hall
Pensacola, FL
GENERAL MANAGER
Brother Fox / Sister Hen restaurant & speakeasy were named one of the “Top 25 Restaurants in the U.S.” by USA Today and featured in numerous notable publications.
Led design to opening, attracting diverse clientele and boosting local tourism.
Crafted marketing strategies, elevating brand visibility nationally and locally.
Crafted distinctive cocktail and food menus, including curated wine selection, enhancing dining experience and customer satisfaction.
Optimized financial performance through meticulous P&L management, focusing on labor costs, expenses, and inventory control.
Implemented comprehensive SOPs while overseeing
recruitment and training, fostering a high-performance team environment.
Oversaw recruitment and training initiatives, fostering a high- performance team environment and implementing
comprehensive standard operating procedures.
J GRAY
I am a General Manager with over a decade of experience in high-volume operations, managing more than $22 million annually across various environments, including fine dining, bars, hotels, and retail. I excel in collaborative teamwork and creative problem-solving, emphasizing continuous learning and adaptability to meet challenges head-on. My dedication to cultivating a positive and inclusive environment empowers my team, leading to outstanding accomplishments and growth. E D U C A T I O N
C E R T I F I C A T I O N /
A W A R D S
Certified in ServeSafe
ServeSafe Proctor
Honored with the Award
of Excellence from Ecolab
for consistently achieving
perfect health scores of
100.
MBA
University OF Arizona
Class of 2008
Pensacola, FL 32514
**********@*****.***
Jennifer Gray
J GRAY E X P E R I E N C E C O N T I N U E D
Flora Bama Yacht Club & Flora Bama Lounge & Package Perdido Key, FL / Orange Beach, AL
04/2021 - 12/2021
SENIOR OPERATIONS MANAGER
Led a globally acclaimed beachfront brand featuring numerous restaurants, bars, and entertainment
stages, generating approximately $18 million in
annual revenue.
Created and executed recruitment, training, and
scheduling procedures across different departments. Managed inventory for all operations, emphasizing
supply procurement and cost efficiency.
Supervised daily operations while addressing
administrative responsibilities.
Main Event Entertainment
Scottsdale, AZ
01/2015-03/2021
SENIOR OPERATIONS MANAGER
Managed seven departments of a 90,000-square-
foot entertainment venue, increasing revenue from
$18 million to $22.2 million in five years.
Surpassed sales goals through strategic marketing, optimized staffing, and effective buyout and party revenue strategies.
Reduced back-of-house costs by enhancing training, inventory management, and preparation processes.
Oversaw profit and loss statements along with
payroll responsibilities.
Whiskey Joes
Pensacola, Beach, FL
01/2022
GENERAL MANAGER
Opened a 900-seat beachfront restaurant and
entertainment venue at The Boardwalk on Pensacola
Beach, FL, in an 80,000 square foot facility.
Managed $17.4 million in revenues, handling profit and loss statements, labor, inventory, orders, vendor relations, payroll, and administration.
Recruited, trained, and led over 300 team members. Expertise in high-traffic
operations and exceptional
service.
Proficient in staff training for
a cohesive team.
Strong financial skills in
budgeting and cost control.
Proven strategies to
enhance guest satisfaction
and efficiency.
Excellent communication for
positive relationships.
Skilled in crisis management
and problem-solving.
Ability to analyze trends and
adapt strategies.
Experience using technology
to improve operations.
Commitment to health,
safety, and hygiene
standards.
Leadership in creating an
inclusive workplace culture.
Strong organizational skills
for smooth operations.
Passionate about continuous
learning and industry trends.
Thrives in dynamic
environments and embraces
challenges.
E X P E R T I S E
Contact this candidate