Customer Service Warehouse Associate
Resume:
Dwayne Farquharson
Brooklyn, NY 11234
**************@*****.***
Objective:
An ambitious and career conscious professional seeking a position within a growing company, in which, acquired skills and education may be utilized toward continued growth and advancement. A seasoned professional committed to delivering quality work, strong work ethic and exceptional customer service.
Skills Summary:
Customer Service
Product Integrity
Microsoft Applications: Proficient
Conflict Resolution
Team Building
Union Knowledge
Planning/Scheduling
Management Skills
Performance Improvement
Strategic Planning
Protocol Navigation
Training
Experience:
ABCO HVAC and Refrigeration, Queens, NY 11/04/2013 – current
Senior Customer Service and Warehouse Associate
Coordinate and fill orders in response to customer telephone and in-person requests.
Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques and problem solving skills.
Assist customers with returns and exchange, operate cash register and scanning stations.
Assist with vendor sales and warranty issues related to merchandise.
Examine heating, refrigeration, and air-conditioning inventory for signs of defects or malfunction.
Knowledgeable of the functionality of all inventory (specialization in small parts).
Project Renewal, New York, NY 05/2006- 08/2012
Residential Supervisor
Responsible for coordinating home health aides and making sure clients benefit from excellent care services.
Trained and supervised staff during and after orientation period.
Completed and signed employee supervision and performance evaluations.
Implementation of the work rules and operations of the facility.
Responsible for staff training, scheduled meetings and in-service on new policies.
Monitored and ensured proper implementation of proper client registration.
Maintained minimum staffing levels and notified scheduling of any staff shortages.
C&S Auto Repair, Brooklyn, NY 03/2001- 07/2005
Auto Repair Technician Assistant
Regularly assisted the lead mechanic on a variety of large jobs such as engine rebuild, painting/repair, chassis straightening, transmission installations and vehicle restorations.
Responsible for greeting customers in the waiting room and cashing customers out when their service was completed.
Effectively handled insurance claims and repair estimates.
Regularly performed routine maintenance jobs such as oil changes tire repairs and tune-ups.
Acted as a liaison between customer service managers and shop mechanics for a variety of jobs.
United Parcel Service, Maspeth, New York 04/1996 - 02/2001
Package Handler
Maintain the integrity of shipments to preserve the condition of products during loading, unloading and packaging.
Coach and assist newly hired UPS employees in packaging, loading, unloading safety, and navigation protocols.
Demonstrate quality training by developing methods and techniques to help my peers fully understand and quickly
Lifting and sliding packages weighing up to 70 pounds onto convey belts.
Sort packages to correct location according to label and load chart.
Met and surpassed productivity targets and quality standards.
Education
Medgar Evers College, Brooklyn, NY
A.A.S. Science Diploma
Heartbeat Training Institute, Brooklyn, NY
Operating Room Technician Certificate
OSHA Outreach Training Program
10 Hour Occupational Safety and Health Training Certificate
ABCO- HVAC
Forklift Safety Training Certification
References Available Upon Request
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