Customer Service Data Entry
Resume:
Michelle Owens
Clinton, MN *****
****************@*****.***
I have over 20+ years in customer service and data entry experience. I also have 2 years managerial experience. I am a quick learner. I also can work in a group or independently. I believe I am a strong asset to any team.
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Northeast Georgia Health System - Gainesville, GA
April 2021 to January 2022
• Greets and checks in patients arriving for their appointments.
• Ensures patient information is complete and accurate.
• Collects patient responsibility as identified in the pre-registration process.
• Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
• Verifies insurance benefits, obtains/calculates patient responsibility and request payment Communicates to patient the organization expectation of payment at time of service.
• Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.
• Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents. Schedules patient visits, labs, and testing using guidelines established within scheduling system.
• Proactively communicates issues involving customer service and process improvement opportunities to management.
• Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plan
• Works the referral que and help patient with the next level of care. Patient Representative
Longstreet Clinic - Demorest, GA
March 2020 to April 2021
• Greets and checks in patients arriving for their appointments.
• Ensures patient information is complete and accurate.
• Collects patient responsibility as identified in the pre-registration process.
• Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
• Verifies insurance benefits, obtains/calculates patient responsibility and request payment Communicates to patient the organization expectation of payment at time of service.
• Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.
• Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents. Schedules patient visits, labs, and testing using guidelines established within scheduling system.
• Works assigned EPIC work queues, following the department’s work flow process. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
• Proactively communicates issues involving customer service and process improvement opportunities to management.
• Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plan
• Works the referral que and help patient with the next level of care. Patient Service Representative
The Heart Center of Northeast Georgia Medical Center - Gainesville, GA September 2019 to March 2020
•Opening and closing offices. I am responsible for 3 main offices, Dahlonega, Dawsonville and Gainesville.
•Greets and checks in patients arriving for their appointments.
•Ensures patient information is complete and accurate.
•Collects patient responsibility as identified in the pre-registration process.
•Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
•Verifies insurance benefits, obtains/calculates patient responsibility and request payment Communicates to patient the organization expectation of payment at time of service.
•Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.
•Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents. Schedules patient visits, labs, and testing using guidelines established within scheduling system.
•Works assigned EPIC work queues, following the department’s work flow process. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
•Proactively communicates issues involving customer service and process improvement opportunities to management.
• Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
Administrative Assistant
Georgia DOT - Gainesville, GA
August 2018 to August 2019
• Schedule & assist in interviews
• Help with job fairs/prepare for upcoming job fairs
• Conduct random drug and alcohol test
• Conduct pre-employment verification
• Send confirmation emails to those interviewing
• Handle worker comp cases
• Follow up with those on workers comp
• Handle incoming request from residents
• Over internal and external shipments
• Help/update internal org charts
• Update internal phone list
• Conduct reports based on phone and resident inquiry.
• Work on misc projects to assist the department
• Create PO/Requisitions for supply needs within the department. Front Desk Manager/Guest Services/Breakfast Attendant Holiday Inn Express - Helen, GA
November 2016 to December 2018
• Responsible for scheduling and covering shifts, interview and train all new hires.
• Work independently to check in and out guest, assign vacancies; monitor reports and reservations using Opera.
• Collaborate effectively with different departments such as maintenance, housekeeping and food & beverage.
• Resolve guest complaints quickly in order to provide the best guest experience possible.
• Clarify questions about hotel services and the local community in person and by phone.
• Handles payments through cash, check and credit cards, as well as perform night audit reports.
• Created PO's/billing statements for the accounts who were billed on a monthly basis. (ie.. Training GSP, Freudenburg overseas staff)
Office Assistant
Tink's dba Arcus Hunting, LLC - Covington, GA
October 2015 to March 2017
• Assist in day to day office administrative duties including filing, faxing and electronic correspondence; ensuring an efficient office operation
• Created orders based on request from service reps and/or customers
• Record orders transmitted through EDI
• Liaison for stores and vendors in regards to ordering/delivering of products
• Followed up with and responded to electronic correspondence
• Answer/route incoming calls from vendors, field merchandising associates and other internal/external customers
• Proficient in GP & Transaction Manager
• Provides NAFTA paperwork for border patrol.
• Helped with billing/posting payments to the managed account.
• Kept records with payments/deposit being made.
Merchant Assistant/Data Management
Home Depot, SSC - Atlanta, GA
May 2002 to January 2015
• Administrative support for merchants, divisional merchandise managers and MVP's.
• Performs administrative duties including scheduling meetings, travel, expense reports.
• Followed up with and responded to electronic correspondence, organized product line reviews, pre- marketing meetings, and clerical duties.
• Liaison for stores and vendors in regards to ordering/delivering of products.
• Work personally with merchandising departments to help understand the strategic decisions and facilitate information with the stores and vendor partners.
• Resolve pricing issues, sku maintenance, and host orders.
• Answer/route incoming calls from vendors, field merchandising associates and other internal/external customers.
• Partnered with the inventory planning analyst to determine product allocation and create purchase requisitions to allow stores the maximum sales potential.
• Ability to process work at a fast pace with accuracy, utilized business contacts in other reals to broaden business knowledge.
Education
High school Diploma
Morrow High School
Skills
• customer service (10+ years)
• Excel (2 years)
• 10-Key (10+ years)
• Data Entry (10+ years)
• Microsoft Office (10+ years)
• Microsoft Outlook (10+ years)
• Front Desk
• Front Office
• Administrative Support
• Executive Administrative
• Billing (2 years)
• Posting Payments (4 years)
• Setting up customer accounts (3 years)
• Credit Card Knowledge (5 years)
• Cash Handling (10+ years)
• Outlook
• Receptionist
• Administrative Assistant
Certifications and Licenses
Driver's License
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