Business Development Call Center

KIM REIBLING Fairview Heights, IL 314-***-**** ***********@*****.***

LinkedIn: www.linkedin.com/in/kim-reibling-0b49b51b/ SPECIALIZED BUSINESS DEVELOPMENT & SALES LEADERSHIP SKILL SET: 15+ Years of Specialized Experience in Business Development, Sales, Marketing, and Team Leadership Roles with Expertise in the Collections Industry, Selling to Key Players in the Healthcare, Utilities, Municipal Services, and Banking Industry Verticals Expert Knowledge of Industry Contacts, Best Practices, Emerging Systems, Market Drivers, and Regulations 15+ Years Building Relationships with and Selling to Key Decision Makers Proven Career Success in Quota Attainment, Revenue Growth, Partnership Development, New Logo Wins, and Client Retention Strong Ability to Evangelize and Build New Business Opportunities Both Nationally and Globally Experience Managing and Closing Complex Sales Cycles from Inception to Post- Sales Support Expertise and Training in Account Penetration, Channel Management, Negotiation, C-Suite Presenting, and Communication Experience Delivering Sales and Marketing Strategies that Accelerate Revenue and Client Retention Proven Success in Recruiting, Developing and Managing High-Profile Teams and Projects Where Building Partnerships and Developing Collaborative, Customer-Focused Solutions is the Key to Driving Results Experience in Supporting the Execution of Go-to- Market, Launch, and Maintenance of Strategies and Programs Thought Leader Who is Truly Dedicated to Culture, Company Success and Growth by Constantly Driving for Higher Benchmarks 15+ Years in Product Management, Product Delivery, Sales, and Marketing Experience Collaborating with All Backgrounds and Organizational Levels to Drive Customer Experience Levels PROFESSIONAL EXPERIENCE:

CBE COMPANIES – Sales Director 2020 to Jun. 2023

Spearheaded sales teams and initiatives at a leading provider in accounts receivable management and call center solutions, playing a key role in crafting sales strategies and hitting revenue goals.

Crafted and implemented strategic sales plans to hit targets and broaden customer base by analyzing industry trends, pinpointing growth opportunities, and establishing both short and long-term sales objectives.

Guided and inspired the sales team towards meeting sales targets through recruitment, training, goal setting, feedback, coaching, and fostering a culture of high performance.

Developed and maintained robust, enduring client relationships by understanding their needs, delivering customized solutions, and ensuring exceptional customer satisfaction.

Managed daily sales operations, including forecasting, budgeting, sales data analysis, and performance monitoring to meet or exceed sales objectives.

Executed market research and analysis to uncover industry trends, challenges, and opportunities, informing strategic decisions in the accounts receivable and call center sectors.

Collaborated with marketing, product development, and customer service teams to align sales strategies with corporate goals and ensure product offerings met market demands.

Negotiated client contracts effectively, covering service terms, pricing, and delivery by leveraging in-depth knowledge of the company’s offerings and competitive market positioning.

Drove client acquisition and retention, enhancing business value through strategic upselling and cross-selling of additional services based on client needs and requirements.

Utilized technology to boost sales productivity and insights, incorporating CRM software, data analytics, and other tools to streamline processes and understand customer behaviors.

Notable Achievement: Significantly expanded the company's client portfolio by adding new accounts, leveraging exceptional relationship-building skills to generate an additional $1M in annual revenue. CONSUMER ADJUSTMENT COMPANY INC. (CACI) – VP, Business Development 2010 to 2019

Spearheaded growth and expansion initiatives in the contact center and communication channels sector, significantly advancing the company's strategic position and market presence.

Developed and implemented a robust business development strategy tailored to the contact center and communication technology sectors, fostering long-term strategic partnerships and identifying growth opportunities.

Led market research efforts to pinpoint emerging trends, technologies, and expansion possibilities, ensuring the company remained at the forefront of industry innovation.

Secured valuable partnerships with businesses, technology providers, and key stakeholders, enhancing the company's offerings and extending its market reach.

Kim Reibling (resume continued)

Collaborated with sales and marketing teams to boost revenue growth and broaden the company’s market penetration in both existing and new segments, including setting sales goals and crafting targeted sales strategies.

Worked in tandem with product development and engineering teams to guide the development of new products and enhancements, ensuring alignment with market needs and competitive positioning.

Provided leadership and mentorship to the sales and marketing teams, overseeing daily operations and performance management to drive team success.

Initiated and executed strategies aimed at enhancing customer engagement, satisfaction, and retention, including implementing feedback mechanisms and customer success programs.

Managed budgeting, forecasting, and financial analyses for business development activities, ensuring optimal allocation of resources and financial health.

Conducted comprehensive competitive analyses to ascertain the competitive landscape, refining the company’s unique value proposition and strategy for competitive advantage.

Notable Achievements:

o Achieved a remarkable increase in new client revenue by over $1.5M in the first year as Vice President of Business Development at CACi.

o Secured 8 of the top 10 clients (15 of the top 20), substantially contributing to the company's client base, previously established over 25 years.

o Demonstrated exceptional skill in cross-selling non-collection focused products and services within the client base, including lien processing, customer service, and tele sales projects. CREDIT CONTROL, LLC – VP. Sales & Marketing 2005 to 2010

Steered the strategic direction of sales and marketing efforts for an AR Management company.

Notable Achievements:

o Escalated annual company revenue from $1.2M to $9.4M, marking significant financial growth. o Initiated and developed a Utility vertical collection unit, resulting in a 60% revenue increase and more than doubling the contribution margin within the inaugural year.

CONSUMER COLLECTION MANAGEMENT (CCM) 2002 to 2005

VP, Business Development (2004 to 2005)

Led the expansion and client acquisition strategies for a full-service collection recovery service.

Notable Achievements:

o Successfully added 5 new clients, contributing to annual revenues exceeding $1M and operating margins surpassing

$300K.

o Promoted quickly due to delivered results, business development expertise and leadership prowess. General Manager (2002 to 2004)

Notable Achievement: Managed business operations, incorporating innovative technologies, strategies, and processes that enhanced operational performance, leading to a 20% revenue increase and a 50% boost in EBITDA with the existing customer base.

EDUCATION & TRAINING:

SCHOOLCRAFT COLLEGE; Courses toward a Bachelor’s Degree Multiple Solutions Selling, Negotiation, and Leadership Professional Development Trainings TECHNICAL SKILLS & PROGRAMS:

MS Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) Google Workspace (Docs, Slides, Sheets, Mail) CRM Programs (Salesforce, MS Dynamics) Virtual Meeting Programs (Zoom, Skype, Webex, Zoom) Multiple Collections Platforms

Multiple Call Center Platforms

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