Customer Service Executive

GUNJAN KUMAR

SUMMARY

Reliable Customer Service Executive talented at sustaining lasting

client relationships. Dedicated to boost company's success through attention to detail and drive for excellence. Proven ability to raise customer satisfaction rates by improving internal processes. EXPERIENCE

Customer Service Executive, 12/2021 - Current

Interglobe Aviation Ltd - Hyderabad, India

EDUCATION

Bachelor of Science, Mathematics, 2023

Chandra Shekhar Janta Collage Gaya - Gaya

CONTACT

Address: Hyderabad, India 501218

Phone: +919*********

Email: ***************@*****.***

SKILLS

Managed all complex complaints, issues and problems to maintain customer satisfaction.

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Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.

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Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.

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Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.

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Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.

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• Followed company regulations, policies and processes. Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.

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• [Degree] Graduate

• Salesforce CRM

• Customer transactions

• Customer complaint management

• Goals and objectives

• Team collaboration

• Service policy development

• Interpersonal communications

Customer demographics

understanding

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Contact this candidate