Administrative Assistant Customer Service
Resume:
STEPHANIE
HARRISON
******************@******.***
Yonkers, NY 10705
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. PROFESSIONAL SUMMARY
FlexStaff - Northwell Health - Administrative Support Associate White Plains, NY • 09/2023 - Current
Caution Fire Prevention, LLC. - Vice President - Operations Yonkers, NY • 01/2018 - 08/2023
WORK HISTORY
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
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• Update and verified patient demographics and charts. Generate doctors notes/letters, referrals, document patient encounters via phone, email, mail, fax etc.
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• Verified Health Insurances.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
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• Communicated with patients, ensuring that medical information was kept private. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients.
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Promoted maintenance of professional and courteous patient interactions across reception personnel.
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Increased company profits through performance optimization strategies and efficiency improvements.
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Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
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Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
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Hired and managed employees to maximize productivity while training staff on best practices and protocols.
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• Identified opportunities to improve business process flows and productivity.
• Employed optimal safety practices to reduce worksite complaints and hazards.
• Interacted well with customers to build connections and nurture relationships. Trained and guided team members to maintain high productivity and performance metrics.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail. Supervised creation of exciting merchandise displays to catch attention of store customers.
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Negotiated price and service with customers and vendors to decrease expenses and increase profit.
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• Preparing and analyzing payroll.
Responsible for Financial Reporting, Taxation, Invoice Billing, Producing Estimates, and all other organization resources, perform various duties for contracted vendors including inspection, replacement, servicing, and ordering of Portable Fire Extinguishers, Exit Lights, Fire Suppression & Kitchen Exhaust Systems ensuring all Fire Prevention utilities and tools adhere to FDNY, NYS Guidelines and Private entity standards.
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Phreesia, NexGen, eClinicalWorks & Epic.
SKILLS
• Fast Learner
• Highly Adaptive
• Excel Spreadsheets
• Microsoft Office
• Electronic Health Records (EHR)
• Clerical Support
• Administrative Support
• Meeting Minute Taking
• Telephone Reception
• Meeting Planning
• File Organization
• Document Scanning
• Document Retrieval
• Appointment Coordination
• Calendar Management
• Scheduling
• Report Preparation
• Document Conversion
• Customer Service
• Spreadsheet Tracking
• Data Entry
• Spreadsheet Management
• Spreadsheet Development
• Office Management
• Multitasking and Time Management
• Documentation and Recordkeeping
• Report Creation
• Patient and Client Relations
• Analytical Thinking
• Social Perceptiveness
• Business Administration
• Invoice Processing
• Bookkeeping
• Payroll Administration
• Remote Conferencing
Lehman College of The City University of
New York
The Bronx, NY • 05/2021
Bachelor of Science: Exercise Science
EDUCATION
• Dean's List Freshman 2016 - Senior 2021
• Honoree of Summa Cum Laude
• 3.87 GPA
The National Society of Leadership and
Success
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• National Collegiate Honors Council
Extracurricular Activities:
• Red Cross CPR
ABC Training Center - Advanced
Nursing Assistant (CNA, EKG &
Phlebotomy Certified)
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• Volunteered Veterans Hospital (ANA)
• Volunteered Nursing Homes (ANA)
CERTIFICATIONS
• CNA
• ANA
• Phlebotomy
• RedCross - CPR
W96 - Portable Fire Extinguishers
Servicing
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W64 - Commercial Cooking Exhaust
System & Cleaning Technician
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Spanish
Full Professional
LANGUAGES
Wegmans Food Markets - Front End Office Coordinator White Plains, NY • 01/2020 - 01/2022
Delta Service Inc. - Office Assistant
New York, NY • 01/2016 - 07/2018
Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
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Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
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• Interacted with customers by phone, email, or in-person to provide information. Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
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Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
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Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
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Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
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Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
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Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
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• Organized company meetings and scheduling for 65+ employee team.
• Maintained computer and physical filing systems.
• Managed office operations while scheduling appointments for department managers. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
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Reviewed and ensured that daily EMOS (Employer Management of Schedule) was completed daily and all departments were adequately staffed.
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• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Input data into spreadsheets and databases.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Collaborated with various departments to complete assigned tasks. Ordered office supplies and kept office stocked with needed resources to operate smoothly.
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Prepared and edited documents to produce precise, accurate and professional communication.
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• Delivered clerical support by handling range of routine and special requirements. Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
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• Scheduled and coordinated travel arrangements for office staff members. Organized events and meetings to maximize capacity and keep event venues running smoothly.
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Assisted with budgeting and financial management to keep office operating within budget.
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• Monitored security to help maintain equipment, data and information safety. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
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Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
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Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
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• Assisted with onboarding of new employees.
Informed and supported business leaders through consistent communication and administrative support duties.
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Furnished upon request
REFERENCES
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