Customer Service Cruise Line

Focused and reliable individual, bringing high enthusiasm and

extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

PROFESSIONAL SUMMARY

Ambassador Cruise Line - Restaurant Waiter

UK • 09/2023 - Current

Norwegian Cruise Line - Waiter

02/2013 - 11/2017

Norwegian Cruise Line - Assistant Waiter

01/2011 - 01/2013

Norwegian Cruise Line - Crew / Officer Mess Supervisor 11/2008 - 11/2011

J.W Marriott Hotel Mumbai Juhu - Service Associate Any Time Snacks - Fast Food Restaurant

11/2002 - 11/2003

McDonald's (Water Kingdom) - Part Time Crew Member 09/2001 - 09/2002

WORK HISTORY

Passed successfully S.S.C from Maharashtra Board

EDUCATION QUALIFICATION

LANGUAGES

English, Hindi & Marathi

ACHIEVEMENTS AND AWARDS

• Norwegian Cruise Line: Outstanding Team of the Month -

SKILLS

• Able to delegate tasks

Experience working in high energy

restaurant environment

•

Motivation to learn new skills in the

restaurant business

•

Experience handling money and credit

card authorization or ship card on ship

micros system

•

Create a great working relationship with

my coworkers

•

Communicate effectively during busy

service time

•

• Has a good knowledge of food and drink

Can handle guest special orders (all

dietary & special requirements )

•

Knowledge of computer & restaurant POS

system.

•

CERTIFICATIONS

• Restaurant Position / Base Training P.B.T

Train the Trainer Position Based Training

(07-12-2016) [For New Hire]

•

United State Public Health Program -

November 29, 2006

•

Company's Drug and Narcotics Policy -

November 27, 2006

•

Drug Lecture Conducted on Board -

December 04, 2009

•

Thermometer Calibration Course -

January 30, 2010

•

Food Labeling Procedures - January 31,

2010

•

Bahamas Maritime Authority Approved

Training of Crowd Management Crew &

Passenger - November 20, 2006 /

December 14, 2006 / February 28, 2012

•

Basic First Aid (PR, AED) - May 28, 2009 /

December 20, 2013

•

• Security Awareness Training - July 13, 2016

Marine Evacuation System with

Accompanying Liferaft - December 14,

2010

•

ASHWIN PATEL E: ******************@*****.***

P: 983-***-****-810869965

A: MUMBAI, INDIAN 400095

June 3rd, 2009 & July 27, 2010

Norwegian Cruise Line: Hero Award - May 08, 2013 / June 5, 2013 / July 5, 2013 / Sep 26, 2014 / August 2016

•

J.W Marriott Hotel Mumbai Juhu: Spirit to Serve 'Going Extra Mile' - April 17, 2006

•

J.W Marriott Hotel Mumbai Juhu: Associate of the Month - June 2006

•

PERSONAL INFORMATION

• Passport Number: Y5537501

• Passport Date Of Issue: 12/06/2023

• Passport Place Of Issue: Mumbai

• Passport Expiry Date: 11/06/2033

• Date of Birth: 09/05/82

• Gender: Male

• Nationality: Indian

• Marital Status: Married

• Religion: Roman Catholic

Confirm that the information provided by me is true and correct as per best of my knowledge.

DISCLAIMER

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