Front Office Desk

MINERVA MOTA

646-***-**** Orlando, FL ***** ************@*****.***

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer- focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Professional

Summary

Skills • Manufacturing Process Controls • Microsoft Excel

• Technical Direction and Product Strategies • Risk Management

• Complex Problem Solver • Quality Assurance

• On-Site Inspections • Staff Management

• Scheduling • Customer Service

FRONT OFFICE MANAGER, 05/2024 - 11/2024

Spire Hospitality, Dedham, MA

HOSTESS, 11/2023 - 05/2024

Mirror Lake Inn, Lake Placid, NY

Work History

Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

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Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.

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• Reconciled end-of-day reports to determine accurate billing and payment processing. Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

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Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

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• Managed daily room inventory to maximize occupancy rates and revenue generation.

• Developed procedures to establish accurate and organized check-in and check-out processes. Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.

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Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.

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Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

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HOTEL FRONT DESK SUPERVISOR, 05/2023 - 05/2024

Spire Hospitality, Lake Placid, NY

FRONT DESK RECEPTIONIST, 07/2021 - 05/2023

Spire Hospitality, Lake Placid, NY

PLANNING AND MANAGEMENT SUPPORT ANALYST, 06/2010 - 04/2021 Petroleos De Venezuela (Oil Company), Venezuela

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

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• Answered customer questions about hours, seating, and menu information.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Collected room deposits, fees, and payments.

Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

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• Completed late check-ins and directed guests to rooms and facilities.

• Hired and trained new employees, demonstrating best methods for serving clients and guests. Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

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Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

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• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets. Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

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• Scheduled, coordinated and confirmed appointments and meetings.

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Collected room deposits, fees, and payments.

• Identified and resolved problems through root cause analysis and research. Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

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Recommended process improvements to continually identify, analyze and fix constraints and challenges.

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• Queried databases for information needed for report processing.

• Validated results and performed quality assurance to assess accuracy of data.

• Conducted workplace compliance training to reduce liability risks and operate effectively. Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.

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• Monitored compliance and filing requirements in conjunction with staff and management. Mechanical Engineer: Engineering Mechanics

Universidad De Oriente (Venezuelan University) - Venezuela, 10/2009 Education

Spanish

Native or Bilingual

Languages

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