Technical Support Microsoft Azure
Resume:
GTA
AZ-*** Azure Virtual Desktop Specialty
AZ-**4: Microsoft Azure Administrator
DP-300: Administering Microsoft Azure SQL
Solutions
MD-102: Endpoint Administrator
1Y0-204 - Citrix Virtual Apps and Desktops 7
Administration
VMware Certified Professional - Data Center
Virtualization 2023
Heena Syed
IT Specialist
A detail-oriented IT professional with 3 years of experience providing comprehensive technical support. Prioritizing tasks, identifying issues, and offering timely solutions. Possesses exceptional communication skills to convey ideas to diverse audiences. A team player with excellent organizational skills. WORK EXPERIENCE
Air Comfort Mechanical
IT Support Specialist March 2022 - Present
CONTACT
Infrastructure Analyst
NetSoft College of Technology
**********@*****.***
www.linkedin.com/in/heena-syed
EDUCATION
CERTIFICATIONS
High School Diploma
Olive Grove High School
GTA
Setup and configured software and hardware for new hires. Managed functionality of PCs, printers, and related equipment. Installed, configured, and managed software and peripherals. Prioritized and resolved tickets within SLAs.
Documented resolved issues for process improvement. Identified root causes and provided tested solutions. Exceeded targets with quality results.
Enhanced security through software patching and updates. Maintained accurate problem logging and resolutions. Implemented domain, OU, user management, GPOs, DNS and forest . Created and managed VMs, resources, and load balancers. Resolved technical issues remotely.
Provided end-user training on software and hardware usage. Collaborated with team members to resolve technical issues. Assisted in the development and implementation of IT policies. Supported mobile device management for company-issued smartphones and tablets.
Participated in on-call rotations to provide after-hours support. Researched new technologies to improve efficiency. Contributed to knowledge base articles and documentation. Provided technical support via phone, email, and ticketing system. Conducted hardware and software upgrades as needed. Implemented disaster recovery and backup solutions. Conducted diagnostic tests and asked targeted questions to troubleshoot technical issues efficiently.
Assisted in setting up software and hardware for new employees. Managed the functionality of computers, printers, and related devices. Installed, configured, and maintained various software applications and peripheral devices.
Utilized Jira as an efficient ticketing platform for request management.
Handled customer support calls and emails, assisting users and technical staff.
Diagnosed and resolved moderately complex technical issues. Guided customers on installation and configuration. Escalated complex issues and provided workarounds
1/3
Microsoft Active Directory
Microsoft Azure
Azure AD Connect
Citrix XenApp
Citrix Xen Desktop
SCCM
Networking & Routing
Installation and Configuration
Windows Server 2012, 2016, 2019
VMware vSphere
VMware ESXi
VMware vCenter
DHCP
LAN
DNS
Backup and disaster recovery
Red Hat Linux
ITIL
Problem-solving
Attention to Detail
Flexibility
Adaptability
Communication Skills
Team Collaboration
Time Management
Documentation
Customer Service
PROFESSIONAL SKILLS
Administered Active Directory, Windows OS, Azure VMs, VNETs, and upgrades.
Configured virtual desktops, Azure AD, and migrations. Documented configurations, procedures, and deployments. Executed Citrix deployments, upgrades, and user training. Applied network security, automation, and LAN/WAN/VLAN optimization. ESXi installation, VM setup, storage configuration, PuTTY for access. Storage policies, DHCP setup, Storage DRS, SQL Server, etc. Provided technical support via phone, email, and ticketing system. Troubleshot hardware and software issues on various devices. Assisted with software installations, updates, patches, and user accounts. Performed disk cleanup, defragmentation, and software updates. Assisted with remote desktop support for users working from home. Participated in on-call rotation for after-hours support. Managed forest root domain, organizational units, and users. Implemented RODC using GPOs for configuration and management. Configured DNS, established forest trusts, and monitored Group Policies. Installed Active Directory, Windows Server 2022 and Windows 11. Configured Active Directory Connectors and User Roles. Utilized Remedy as an efficient ticketing platform for request management.
Primary contact for support calls/emails, resolving technical issues. Diagnosed and remedied issues, escalated complex problems. Recorded incidents and resolutions, ensuring accurate and thorough documentation.
EXPERTISE
TRANSFERABLE SKILLS
Loblaws
Help Desk Analyst August 2021 - December 2021
PROJECTS
Microsoft Windows 10 Deployment
RODC Deployment
VMware Infrastructure Deployment
2/3
TECHNICAL SKILLS
Microsoft Azure Administrator:
Set up Management Virtual Machine, install Active Directory Domain Services Role.
Create and delete VMs using Command Prompt and PowerShell. Establish Public IP Addresses, DNS Zones.
Manage Resource Groups, set up Storage Accounts and File Shares. Implement Load Balancing.
Microsoft Azure Virtual Desktop:
Manage Users and Groups in Azure AD, configure Azure AD Connect. Create Azure Virtual Desktop Host Pool, Workspace. Configure Policies and Rules, File Share for User Profiles. Install Custom Applications, manage permissions.
Citrix Virtual Apps and Desktops:
Configure Delivery Controller, Virtual Delivery Agent, and Storefront. Create and configure Machine Catalog, Delivery Group. Install Citrix Workspace, manage administrators.
Handle user messages, disconnect users.
Create Citrix Hypervisor for virtualization support. VMware vSphere:
Install and manage OpenFiler, vCenter Server.
Configure vSphere Client, ESXi Lockdown Mode.
Create virtual machines, set up NFS share, iSCSI storage. Migrate virtual machines between hosts.
Microsoft Endpoint Configuration Manager (SCCM):
Install SQL Server, verify Primary Site installation. Add or remove Site System Roles.
Implement clients via Client Push or Group Policy. Configure client settings, manage software updates. Create user collections, perform basic administration tasks. Red Hat Certified System Administrator (RHCSA):
Create Red Hat Enterprise Virtual Machine, execute basic commands. Manage files, directories, user and group accounts. Search packages, configure web server, create nfs share. Relational Databases on Microsoft Azure (SQL):
Create SQL Server with SQL Database.
Install SQL Server Management Studio.
Create Elastic Pool, add Database to Elastic Pools. Connect to Virtual Machine, set up Alerts.
3/3
HOBBIES
REFERENCES
Available on request
Tech Reviews and Comparisons
Visual Presentation Design
Culinary Exploration and Experimentation
Technologies
Experience
Microsoft Azure Administrator
Microsoft Azure Virtual
Desktop
Citrix Virtual Apps and
Desktops
VMware vSphere
Microsoft Endpoint
Configuration Manager
(SCCM)
Red Hat Certified System
Administrator (RHCSA)
Relational Databases on
Microsoft Azure (SQL)
Microsoft Office 365
TECHNICAL SKILLS SUMMARY
Contact this candidate