Customer Service Medical Records

SHERRIE S. GRIFFIN

***** ******* *** **** - ******** Heights, VA 23834 - 804-***-**** – *******.**********@*****.***

Objective

To attain a Customer Service, Administrative position which will give a preview of my clerical and customer service skills for the continued advancement of a growing business, which will help me to advance in the opportunity to excel professionally.

Education

Strayer University, North Chesterfield

* Bachelor in Business, Healthcare (October 2012- August 2014)

Experience

Med-Tech Medical Billing (January 2015 – current) Part Time

Set up new patient accounts

Retrieve Electronic Remittance Advice (ERA's)

Ensure claims are entered and submitted with 48 hours of receipt

Follow up on unpaid Insurance claims. Re-submit insurance claims as necessary

Knowledge of HIPPA laws and regulations

Proficient in Microsoft Office, Word, PowerPoint, Excel, Medisoft system

Front office: copying, faxing, filing, scanning, typing 30 wpm

Knowledge of ICD-10 and CPT billing and coding procedures

Answering multi-line phone, transfer calls

Riverside Pace, Universal Care Partner (May 2010-May 2015)

Perform tasks at day center which supports the social, physical and cognitive functioning of seniors with impairments

Demonstrates knowledge and skills necessary to provide appropriate care for daily activities.

May also require providing care in the participant’s home on an as needed basis.

HealthSouth, Rehab Tech (October 2008 –May 2010)

Provide and support patients with personal care

Maintain patients personal charts

Familiar with the standard concepts, practices and procedures within the nursing field.

Vangent, Customer Service Representative (September 2007 – October 2008)

Providing knowledgeable responses via telephone to Medicare beneficiaries concerning eligibility, coverage, Part D drug coverage, and enrollment information

Maintain a current understanding of the processing procedures to respond to numerous phone inquires

Resolve problems and refer to the responsible agencies such as Social Security or Medicaid

Review and update customer records on computerized data base

Research and respond to beneficiaries inquires

Meet/ exceed quality and calls statistic goals

Report problems that occur and assist with the resolution

Assist with the employee training for new hire and temporary employees as required

Westport Convalescent Center, Ward Clerk (April 2005 – July 2007)

Provided support to physicians, nursing staff and residents

Organized and evaluated residents’ medical records

Schedule appointments, notifies responsible party and arranges transportation

Reviewed medical records for accuracy and completeness

Responsible for filing and retrieving medical records

Answering telephone, screens calls, relay messages and greet visitors

Assist Q A Coordinator with current Q A program

Westport Convalescent Center, Certified Nursing Assistant (April 1999- April 2005)

Provide and support residents with personal care

Maintain patients daily charts

Obtain residents blood pressure and temperature

Experience in long- term care working with elderly residents

Certified in CPR

Familiar with standard concepts, practices, and procedures within the nursing field

SPECIAL SKILLS

Computer: Windows 2000, MS Word, MS Excel, Power Point, MS Outlook, Medisoft system

TRAINING

Accuhealth Nursing, 1998 (certified as a Nursing Assistant)

Claims for Medicare Part A- Hospital services

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