Data Entry Call Center

LAWANDA JONES

**** ******* ******, *** #****

Houston, Texas 77004

713-***-**** **********@*****.***

Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the available role at your company.

Security Guard, TX Allied Universal-H E B

March 2023- Present

Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points. Investigates security breaches, incidents, and other alarming behavior. Controls traffic by directing drivers. Completes reports by recording observations, information, occurrences, and surveillance activities.

Switchboard Operator, 77030, TX Magellan Solutions- VA Hospital

November 2020- November 2021

Performed various data entry and word processing tasks, such as updating phone directories, typing and proofreading documents and creating schedules.

Greeted callers, provided information, transferred calls and took messages as necessary.

Placed telephone calls and arranged conference calls. Operated telephones, switchboard, intercoms, two-way radios, and public address systems.

Monitored emergency and code

Customer Service Representative, Houston, TX Advantage Staffing Services

November 2020- February 2021

Greeted customers by name and displayed respectful attitude, helping develop rapport with the customer base and build lasting relationships.

Remained open to feedback from supervisor and peers to build and improve skills set. Addressed customers courteously using suitable methods and problem-solving skills.

Utilized automated systems to log and retrieve call information.

Followed up with customers regarding product functionality

Insurance Verification Specialist, HOUSTON, TX ALORICA

May 2018-March 2020

Transmitted correspondence and medical records by mail, e-mail and fax.

Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.

Completed documents, case histories and forms, such as intake and insurance forms. Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements,

Contacted security staff members using radiotelephones.

and overall satisfaction. Updated and maintained database with accurate customer information and timely data entry.

KASHMERE SENIOR HIGH- HOUSTON, TEXAS DIPLOMA- MAY 1998

ADDITIONAL SKILLS:

Switchboard Management Message Documentation

Effective Customer Service

Operating Telephones

Cash Register Operations

Call Transfers

Electronic Filing System

Information Updates

Customer Inquiries

Emergency Response

Informative Announcements

Front Desk Management Switchboard Operations

Automated System Monitoring Multi-Line Phone Systems

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