Customer Service Assistant Manager
Resume:
Lisa Best
Woodstock, IL *****
***********@*****.***
Professional Summary
Detail-oriented Assistant Manager with 8 years of experience in managing daily operations, developing sales strategies, and ensuring high levels of customer satisfaction. Proficient in cash handling, inventory management, and managerial procedures. Possess strong customer service skills and experience with HR.
Work Experience
Assistant Manager
Culver's-Huntley, IL
March 2023 to Present
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Assistant Manager
Freddy’s Frozen Custard & Steakburgers-Lake Zurich, IL March 2019 to April 2023
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Phlebotomist
American Red Cross-Chicago, IL
January 2016 to April 2018
• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
• Maintained confidentiality of patient information at all times according to HIPAA regulations
• Participated in continuing education programs and workshops to stay updated on industry trends and best practices
Education
Some College in Human Resources
Elgin Community College - Remote
May 2018 to August 2020
Skills
• Assistant Manager Experience
• Human Resources
• Vital Signs
• Epic
Assessments
Work motivation — Proficient
November 2024
Level of motivation and discipline applied toward work Full results: Proficient
Food service: Customer situations — Proficient
November 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Sales skills — Proficient
November 2024
Influencing and negotiating with customers
Full results: Proficient
Case management & social work — Proficient
November 2024
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Cooking skills: Basic food preparation — Proficient November 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Work style: Reliability — Proficient
November 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• I implemented little games into our opening and closing procedures when I was the MOD. Working with younger people who have not yet developed work ethic a small thing like the game people look forward to coming to work.
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