Service Desk Manager

Melinda Carmichael ***** N Clements Circle Livonia, MI 48150

Mobile: 313-***-****

Email: *********@*****.***

To whom it may concern,

I am a trained professional with over 20+ years of experience in the IT industry, focusing on computer systems, controls, and customer satisfaction. I have held various roles, such as Service Desk Manager, IT Operation Manager, IT Asset Management, and Desktop Support Engineer, showcasing my network and help desk support expertise. I have also worked in clinical settings, demonstrating my versatility and adaptability.

Below are a few of the qualifications I possess that I believe will be valuable to your company:

Service Now Teams

8x8 Right Fax

Aspen-TotalLMS SharePoint

VPN

TeamViewer

Bomgar

Okta

Microsoft Active Directory Azure AD

Workday

Microsoft Windows 2000/XP/Vista/7/8/10/11 Oracle

Vista/7/8/10

AirWatch

Microsoft Office/OS 365 WordPerfect (all versions), Lotus Notes, Adobe Acrobat

Citrix/SCCM/VMware/vSphere WebEx/Zoom

Parking Applications

AutoCAD

Maximo

SaaS

Expert with PC setup of all Dells, HP, Gateways, and various other systems, installation, and Ghost imaging

Skilled with various peripherals, including copiers, printers, and fax machines.

Experienced in setting up Broadband/Home Networking, along with Remote Access technology, including Citrix/VPN, Wireless, and Cisco Systems

Experienced with Active Directory, Oracle, and SCCM Administration

Experienced with Heat, PeopleSoft, ARQ, Service Center, Seibel call ticketing system, and Service Now, having the ability to pick up any ticketing system.

Experience with Hardware and Software Asset Tracking

My career goal is to continue advancing in the IT industry, potentially in a leadership role such as Service Desk Manager, IT Asset Manager, or Lead Help Desk Specialist. With a strong background in IT and a focus on customer satisfaction, I feel I would be well-suited for roles in the technology industry, particularly in companies that prioritize customer service. I have experience in both remote and on-site work, making me a valuable asset for companies with a hybrid work model. My skills in computer systems, network support, and administration make me a strong candidate for IT Asset Managers, Help Desk Analysts, or Network Support Analysts. My A+ Certification and experience with SQL querying also make me a strong candidate for database management or data analysis roles.

Please feel free to call/email me at 313-***-**** or *********@*****.*** to arrange a time to speak or with any questions. I look forward to hearing from you and thank you for your consideration.

Sincerely,

Melinda Carmichael

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